Ed Voyles Kia of Chamblee

Don't use this dealership for auto service! They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in. They don't care about you or your budget! They might even leave your car in a worst condition than when you brought it in. More

2017 Kia Sedona LX I really wasn’t going to do this but the service department at this location was nothing but disappointment. “The problem was, they want me sign a paper saying, cost diagnostic $4 but the service department at this location was nothing but disappointment. “The problem was, they want me sign a paper saying, cost diagnostic $400”. STEVE CUMMINGS was extremely rude "with attitude". This is the WORST Kia Dealer "SERVICE" I ever experienced in my 62 years A Kia dealership should not charge a diagnostic fee for a recall repair, as all recall repairs are required to be done free of charge by law; if they are attempting to charge you for a diagnostic fee on a recall issue, this is likely incorrect and you should dispute it with the dealership manager or contact Kia customer service directly. Key points to remember: Recalls are free: Kia (and all car manufacturers) are obligated to fix recall issues on your vehicle at no cost to you. Check your recall status: You can easily check if your Kia has any outstanding recalls on the Kia website or by contacting your local dealership. Dispute any charges: If a dealership attempts to charge you for a diagnostic fee on a recall repair, politely push back and ask them to explain why they are charging you, and if necessary, contact Kia customer service to address the issue. #1 RECALL had to go in 3 TIMES to address a recall NHTSA CAMPAIGN ID: 19V109000 Report Date: FEB 18, 2019 Vehicles Affected: 94389 Consequence: If a child is in a child seat in the front seat, a broken ODS wiring harness will not prevent the front passenger air bag from deploying in the event of a crash, increasing the risk of injury to the child. What You Should Do: Kia will notify owners, and dealers will remove the wire harness clip to prevent the wiring harness from breaking. If the harness is found damaged, the front passenger seat cushion will be replaced. These repairs will be performed free of charge. Summary: Kia Motors America (Kia) is recalling certain 2015-2018 Sedona vehicles equipped with manually-adjusted front passenger seats. Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied.. 2nd recall Warranty Extension Coverage: Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs that may be necessary to address an Oil Pressure Switch leak in 2015-2018 MY Sedona vehicles equipped with 3.3L GDI Engine from 5 years/60,000 miles to 15 years/150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address the Oil Pressure Switch leaking condition at no cost to you during this extended warranty period.  If you notice engine oil is leaking from the engine or if the Engine Oil Pressure Warning Light stays illuminated after the engine is turned ON, it is alerting you of a potential problem with your vehicle’s engine oil system. Drive carefully to a safe location and stop your vehicle. Turn the engine OFF and check the engine oil level (more information can be found in the “Engine Oil” section of your Owner’s Manual). If the level is low, add oil as required and take your vehicle to an authorized Kia dealer for diagnosis as soon as possible. Your authorized Kia dealership will diagnose the cause at no cost to you during the extended warranty period. If I ever buy a KIA car again, I need to consider how well their service center runs. Will not buy another car here. More

Excellent service for the who le visit. Steven Rowe did an excellent service job beginning to end Steven Rowe did an excellent service job beginning to end More

Sales person he’s been mean to me since day one I called him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing b him today. If he doesn’t call me today I am going to call Kia. He is not returning my calls. Sales person’s name is not on the list that I’m seeing below. Everything was good at the dealership, except for that sales person More

WORST Dealer and service is really bad. The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above peop The agent Steven Rowe and his manager are the worst people I ever saw in my life. I am not sure who owns, but will close soon if keeps the above people. KIA also needs to think about these dealers. More

This is the WORST Kia Dealer i ever experienced in my 62 years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want years. I have purchased many vehicles but i never had a car dealer tell me that i have to purchase a Protection plan for $2,999.00 when i do not want it or need it and most of the items are covered by the manufacturer for 3 years. Great Job Ed Voyles Kia of Chamblee you made my top #1 list of places not to do Business with. Be careful if you try to purchase a vehicle from this Kia dealership. The General Manager should be Fired or given the Option to attend Customer Service Training. More

First off, I want to start by saying that I had the absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named LARRY HAYDEN. His behavior was nothing absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named LARRY HAYDEN. His behavior was nothing short of appalling. He was not only rude but also degrading, telling us that if we couldn’t afford the car, we should “get the xxxx out of this office and go somewhere else you can afford the car.” My guest and I were shocked and dismayed by this level of unprofessionalism. If the general manager, Tahir Lyas, condones this type of behavior from his sales team, then he too should be held accountable. I am utterly disgusted by this experience and will be reconsidering my recommendations of Kia to others. I regret advising my best friend to purchase a car from this dealership and will now be encouraging her to sell it and find a different option. I will be reaching out to my local news station if I do not receive a satisfactory response from the general manager. This experience has left a very bad taste in my mouth, and I can no longer support or recommend Kia with confidence. Thanks to LARRY HAYDEN. The general manager needs to take the necessary measures to hold LARRY HAYDEN accountable for his disrespectful attitude towards myself and my guest. More

I recently gave this service center a 5 star review. This one will be a 1 star review. This morning while driving my new (less than 14K miles) Telluride, an engine warning light came on and said that This one will be a 1 star review. This morning while driving my new (less than 14K miles) Telluride, an engine warning light came on and said that I needed to take it to the service center for evaluation of an engine malfunction. I called the service center and the earliest that they could get me in is July 16th, over a month from today. I asked if I could continue to drive it and he stated that he didn't know. I'll just take it to my regular mechanic, who can see me tomorrow by the way, and get some truly outstanding customer service. I was planning to purchase a 2nd car in the next few weeks at this dealership but now I'll find another one. More

Absolute worst experience ever trying to get the car that THEY SOLD me fixed. Our old key was lost and we towed it to them for a new one - seems easy enough. After 10 days of telling me it was in "diagnostic THEY SOLD me fixed. Our old key was lost and we towed it to them for a new one - seems easy enough. After 10 days of telling me it was in "diagnostics" (it's a key! - what is there to diagnose????) they then blamed me for having had someone else put in a new key cylinder (not true - it was the same key that came with the car) and they would "put together a quote for a new cylinder and key." Joseph, my "service advisor" was sarcastic, dismissive, patronizing, and showed absolutely zero concern that I've had no car for 10 days. I hate these guys with a passion. More

My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been d Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing. The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle. The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by renting a vehicle and seeking reimbursement, is unacceptable. This would cost me an estimated $1,300. As a loyal customer facing a significant warranty-covered repair, I expected better service. The dealership's refusal to provide a reasonable solution is disappointing, especially considering the potential for future business. I hope my feedback prompts a reconsideration of their customer service approach. More