Ed Voyles Kia | Page 9

I have bought numerous cars in my lifetime, way more than your typical consumer. Cars are my passion, so I like to switch up every few years. Thus, I have dealt with many car sales reps, Sales managers, and your typical consumer. Cars are my passion, so I like to switch up every few years. Thus, I have dealt with many car sales reps, Sales managers, and finance managers. Usually, the most difficult part is getting to a point where the numbers are agreeable on both sides. The sales experience here was the same. However, it went south immediately after the paperwork was signed. As part of the deal, the Sales Manager, James agreed to put catalytic converters on the car because it had been modified and no longer had them. This commitment was captured in the "We Owe" form. We made the purchase late Saturday, August 14th. He assured my wife and me that he would have the car at the muffler shop the following Monday, August 16th, and would call us to let us know when the car would be ready before 10 AM. On 8/16, around 1 PM, we still had not heard from James. So my wife sent him an email asking for an update. His response was prompt but told us he was having the car looked at by Voyles Performance because Midas was not able to add the converters, but he would let us know something by the end of the day or early Tuesday. Tuesday, August 17th role around, and no contact from James or the sales reps. I sent another email asking for an update Tuesday morning and never received a response. So, I called once again. James then advised that it was going to cost $7500 to pit catalytic converters on the car and he could not front that cost. There are two issues at this point, 1) Ed Voyles was refusing to honor a contract, and 2) Nobody was proactively communicating any status updates. We had to reach out to Ed Voyles each time. James said they would not pay the $7500 to get it fixed, so we have the option to cancel the contract or register the car in a non-emissions county. We advised James that neither of those are options—we have a contract and want the car fixed as contracted. I went a step further and provided multiple Performance shops that could replace the headers with catalytic converters for a fraction of the cost. He agreed to call around and find a shop that could do the work and he would give me a call back on Wednesday, August 18th because at this point it was 5 PM and all those shops were closed. I gave James most of Wednesday before reaching out again. I contacted them around 4:30 PM Wednesday, only to find out James was off that day. So, I am frustrated at this point because we bought a $64k car but we are not getting any response. I finally get in contact with our Salesperson, Jonathan. He apologized and let me know he was not in the loop of what was going on, but to give him some time to get in contact with James. Jonathan was great and did exactly what he said, he called James and got an update. After speaking with James, he advised that he was going to call the Performance shops first thing in the morning to see what could be done. Jonathan called the next day, Thursday, letting me know he talked to some of the shops and they are three months or more out before they could do anything with the car. So now his response was, cancel the contract or register it in another state. So here we are two weeks into the purchase and still no car and no resolution. From there I asked James to call me, but he never did. The next day I wrote an email to the General manager, John, and Ed Voyles COO and VP. John called me the next day and went back over the details of what James said before. I told James fine, we will register it at another address because we were being forced to break the co tract because Ed Voyles would not follow through with their commitment. However, since the car was not getting fixed, I asked them to come down to $1800 because they were no longer paying for the converters. He declined and then went on to tell me they are canceling the contract because their manager never signed the contract. He was correct, the manager did not sign it because they already knew what they were doing—being dishonest and covering themselves with no regard to how it impacts others. I will never do business with any of their dealerships again. The professionalism, lack of follow-through, and disrespect are the worst I have ever had with any business in my entire life. I'm not upset about it anymore, I found my wife her ZL1 that had more power and fewer miles for cheaper. I would not recommend this dealership to anyone. The only reason they sell any cars is that so many people don't understand contracts or the "extra" line items. They charged for a ceramic coating that is well above the market at $1800 and it had not been installed yet, LoJack (which is not needed, these cars have OnStar), and a number of other miscellaneous charges. Then as always, the finance manager tried to hard sell the GAP and extended warranty—both are useless because the normal insurance covers the cost of the car (assuming you have proper coverage) and it still had a factory warranty. If you don't believe me go look at your sales contract or when you are negotiating your deal, you will see exactly what I mean. More

My car is misfiring, throws a code, check engine light on and off. Ed Voyles Kia told me they couldn’t get it in for “diagnostics” (even though I could tell them exactly what was wrong and there is a service and off. Ed Voyles Kia told me they couldn’t get it in for “diagnostics” (even though I could tell them exactly what was wrong and there is a service bulletin out on it) for 7 months. 7 months not exaggerating. I emailed and called and finally spoke with someone who answered for the manager, and he offered no help. Absolutely unacceptable. More

Do you like playing games? Do you like your time being wasted? Do you want to test drive vehicles that have been used with coins, candy wrappers and pens on the inside? Do you like being told a car is sol wasted? Do you want to test drive vehicles that have been used with coins, candy wrappers and pens on the inside? Do you like being told a car is sold but it’s not? Well this is the car dealership for you. Brittany Moorer and Keith Shepard were the two I dealt with. Apparently, it matters who is asking if a car is available, even though it apparently sold. Long story, came in to test drive in the morning after not being called back the day before. Brittany takes me out to the car and it has some sold sign on the dash and she makes a big deal “oh! It’s sold!” And pretends to fake being on the phone with someone. But then also proceeds to tell me to look at the car. Apparently some woman bought the car but didn’t put a down payment on it? Like that is legitimate or believable. Then, she didn’t really know much about the EV car, how to charge it or the difference between the 2021 or the 2020. We come back to the dealership and they can’t honor the price online. False advertising. And then they keep you around forever trying to tire you out and go back and forth with the finance manager. There wasn’t anyone else at the dealership. No clients other than me, so idk. I left. I apologized to Brittany because I did leave frustrated and rudely because I was tired of being played with. She told me the car sold later that day. But then when I email Keith, apparently it only matters that he tells me it depends on who I am. Uh. A potential customer Keith? Idk. Go to Jim Ellis or somewhere else. Ed Voyles Kia does nothing but lie and waste your time. More

My wife and I had the worst experience we have ever had at a dealership at this dealership! We made an appointment to test drive a Kia Sorento on a Friday evening for Saturday morning! We were the firs at a dealership at this dealership! We made an appointment to test drive a Kia Sorento on a Friday evening for Saturday morning! We were the first customer there Saturday morning and met with the salesman and did are test drive on the vehicle we wanted . My wife and I liked the vehicle and decided to try and make a deal. We had 2017 Infiniti QX50 and were offered 22,500 at carmax so we told are salesman that we were going to go to carmax and sell the car so we could put $5,000 down on the new vehicle because the rest of the money from the sale of are vehicle was going to pay off another loan to make room for a new car payment. The salesman said he talked to the finance manager and he said they would buy the Infiniti and cut us a check for 17,500 and the rest would go for the down payment ($5000). We said that would be fine. We told the salesman we had are own financing from capital one and if they could meet the offer that matched or was better than capital one then we would use there financing. On there website they had the vehicle listed for $39,500 and our financing was for the list price of $41,000. Well the salesman comes back with an offer with price of the vehicle at $42,000. I showed him the price listed on the website at $39,500 and he said oh I'm sorry I will go back and get that fixed for you so he goes back to his finance guy (keep in mind I had not told him the finance offer from capital one yet).He comes back with another offer and it was still higher than what capital one was giving us so we told him we would just go with the capital one financing offer and we then showed him the offer and offer code from capital one. He goes back to finance guy and comes back and says they will take our offer from capital one with $5,000 down so we agreed to the offer! We go into the finance office and start signing the paperwork and even bought the maintenance service add on for the vehicle. I gave them the keys to my Infiniti and they took the tags of my car and gave us the keys to the new car and we signed our title over to them and that's when the scam started! The finance guy looks at us and says how are we going to pay the $5,000 ? My wife and I kinda looked at each other for a minute and then I said we are giving you $5,000 from the sale of the Infiniti. He said well what about the other $5,000? I said we are only putting down $5,000 dollars! He says we'll the salesman made a mistake this deal is with $5,000 from the sale of your Infiniti and another $5,000 from you and I ask the salesman if you understood that and he said you did. Well that's when I realized that they were trying to scam me our of $5,000 dollars and I was starting to get really pissed! So he calls the salesman in and the salesman starts to apologize saying there was just a misunderstanding. The finance guy looks at us and says hang on I will work with numbers and see what I can do and it didn't take him long to come back with a car payment well over $100.00 more a month than what we had originally agreed. He could see my wife really liked the car and we had already signed are title. So that alone put us in a predicament because the title would have to be redone since we already signed and dated it for that day and would have to buy a car that day or go to the tag office and have the title redone because you can't make corrections on a title once you sign and date it you have to get another title issued and I know they new this! Well I really didn't care at this point I got up threw the new car keys at him and said for him to give my keys and put my tag back on my car we are leaving. So the finance guy goes out and tells the salesman to put our tag back on our Infiniti before the big guy kicks your butt! He used different words but I won't write them here! So we got back in our car in shock at how scummy this dealership was regrouped and went to another dealership (subaru in Kennesaw) to look at the 2nd car on our list. We ended up buying the Subaru at 1.9% interest rate with same deal for our Infiniti with $5,000 down and the dealership cutting us a check for the other $17,500 a couple of days later so we could pay off the other loan! The Subaru of Kennesaw dealership was awesome and honest! Well I thought we were done with the Ed voles dealership forever and put the experience in the past! Until yesterday when my wife and I got a letter from Kia finance saying they refused are loan with we never applied for because are 810 credit score and other factors we're not good enough! Really !so these xxxxxxxx at Ed Voyels Kia ran us through Kia finance just to make a mark on our credit report! If we were not good enough to get financing through them then how did we get a 1.9% financing loan for our new Subaru? I know this is along review but wanted make sure that no one else has to go through this! More

BUYER BEWARE!!! They do not care if they receive your business or not, “we have more customers than cars” - sales “manager” I had nothing but issues with the staff since last Wednesday and thankfully business or not, “we have more customers than cars” - sales “manager” I had nothing but issues with the staff since last Wednesday and thankfully returned It today. -headliner was damaged. When I contacted them about it I was informed I was given the wrong car and would need to come and resign all of the paper work -paper work was supposed to be sent overnight to my co-signer, but it’s been almost a week and he still hasn’t received anything. When he tried to get tracking and or information they would not take his calls and actively avoided him -finance “manager” Chris lied about shipping out the paperwork. He still had not done it when he called to tell me it was sent. Next day shipping means NEXT DAY. So if it was shipping out when it was supposed to be Wednesday, it would of arrived Thursday, not Monday (maybe still hasn’t shown up) the following week. -returned the car today as the paperwork was still not received. Sales “manager” couldn’t have cared less his response to me returning it was “We have more customers than cars” Through all of this NOT one single apology or any care More

I had my car serviced at the dealer and was told they vacuum it- complementary. Well, when I returned home after the service was done I discovered they only vacuumed the front. I spoke with the manager vacuum it- complementary. Well, when I returned home after the service was done I discovered they only vacuumed the front. I spoke with the manager about it and he said that's all they do. Talk about pathetic. Either do the job completely or don't do it all all. This is like saying you'll wash the car but only do the top. Ridiculous. More

Expensive and rude. I got a new Kia and called to have an inspection. I was sent to three voicemails and had to keep calling back. When I finally got someone, they told me it's $150 for a general tire/brake/ inspection. I was sent to three voicemails and had to keep calling back. When I finally got someone, they told me it's $150 for a general tire/brake/windshield inspection. I've had cars through Nissan and Ford and they do inspections for free. Other places will do them for $50. I spoke with Quincy when I called and he was rude, said that's how they choose to conduct business, and hung up on me. More

I’ve been debating wether or not to write this, but I’m still frustrated about my purchase that I made a couple weeks ago, so here I am writing this review. I love the maintenance/service team at Ed Voyles still frustrated about my purchase that I made a couple weeks ago, so here I am writing this review. I love the maintenance/service team at Ed Voyles Kia Smyrna. I will continue to come here for maintenance. The members of the sales team I worked with are a different story. I felt incredibly pressured by Will and his manager Keith to buy out my lease right then and there after I clearly told Will I just wanted my financing options. I’m in sales so I get the “hustle” and they went back and forth to bring me options which I appreciated, but there was zero tact, and I felt like an unimportant number. Will was bouncing around to at least 3 other customers while working with me which was so confusing since there seemed to be so many “sales” people standing/sitting around. It would have been great to hear a “Lauren I’ll be right back I need to take care of this person,” instead of wondering where he was going - I had mentioned I needed to get home and I was not planning on being there for more than an hour. A couple hours later, one I caved and agreed to the price provided by Keith, Chris helped at the end of the sale. He was incredibly nice and has a very genuine personality, but all of a sudden out of nowhere I’m being sold MORE warranty and insurance policies. My heart sank because I was coming around to the fact I just agreed to buy my Kia, but now I had to make another decision I wasn’t prepared to make. I had been at the dealership for a grueling 3 hours and was absolutely done at that point, so not being able to do the appropriate research/ask all the questions like I wanted to, I just added on a package. On my way out Will told me anyone I refer who signs a deal would “put $100 in my pocket.” I couldn’t believe he told me that after that experience I had. He even told me at the beginning of this ordeal he would get my car washed and detailed for the upcoming trip I had mentioned - very smart, and appreciated. But after 3 hours and I was walking out, he was like “oh sorry about the detail” and I just said don’t worry about it, I need to leave. I’m not referring someone who did not deliver the level of service I expected from Ed Voyles Smyrna. Buyers remorse was (and still sort of is) incredibly real. Not to mention they snuck on a $400 fee to the original buyout price which I did not see until after I got home. I even ASKED about this $400 fee because another dealership had told me about it upfront, and this sales team only showed me the buyout quote without that extra add on. I wish there was more transparency and honesty in car sales - I’d much rather be told everything upfront than find out when I get home and feel like I’ve been scammed. And I have so many unanswered questions about my added on warranty/insurance and how I’m supposed to make payments. I don’t feel like I’m supposed to feel lost and overwhelmed by the questions I have after making a huge purchase like this. People are going to buy cars, and Kia is an incredible brand with terrific vehicles - why not be sincere and transparent to the people you want buying Kias for the rest of their lives. More

Everald and Chris will take care of you! Customer service is amazing! We really appreciate you guys and all of your help! Thank you so very much. is amazing! We really appreciate you guys and all of your help! Thank you so very much. More

Just bought a car at Ed Boyles Kia in Smyrna. Very dissapointed in how the deal was finalized. The sales person added on over $2,000.00 of extended warranty and gap insurance when we didn't want it. R dissapointed in how the deal was finalized. The sales person added on over $2,000.00 of extended warranty and gap insurance when we didn't want it. Raising monthly payments over $30.00. I'm considering returning th noe car. More