Ed Voyles Kia

Service was not very helpful in get my car looked at for a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followe a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followed up or offered any suggestions to assist me with my issues. This company is entirely too big not to be able to honor it's cars warranties. More

I just bought my KIA last week & Darius helped me throughout the process! He was extremely knowledgeable, helped me find cars that matched my wants, & made the process very easy. It did not take a lo throughout the process! He was extremely knowledgeable, helped me find cars that matched my wants, & made the process very easy. It did not take a long time & I was able to find my dream car! Darius made the process very fun & I would highly recommend working with him if you are looking for a KIA! More

My 2020 Telluride's panoramic sunroof burst while sitting in my garage. Took pics that showed it clearly burst upward, plus many other pics of exterior and interior. Two days later the service manager call in my garage. Took pics that showed it clearly burst upward, plus many other pics of exterior and interior. Two days later the service manager calls and asks me to stop by. He shows me a pic that they took of a "ping" along the driver side edge of the sunroof, making this an accident that would not be covered by my warranty. I shared my photos with him that showed NOTHING along the edge. In fact no marks at all. The car was parked in my garage when it burst. Bottom line? They're calling me a liar to avoid covering a well-documented flaw (Google it. Tellurides panoramic sunroofs burst. It's common.) The dealer knows my insurance will cover the repair, so to them no biggie, right? Sure. If you don't mind being called a liar. My advice is to find another Kia dealership. By the way, I don't believe any of the individuals listed work on this site there anymore. More

Worst Experience I have ever had at a dealership. Honestly, I felt like they did not want to sell the car. The price on the internet was different than what was offered. They increased the price by Honestly, I felt like they did not want to sell the car. The price on the internet was different than what was offered. They increased the price by $3398.00. This was a used car that had 2,811 miles on it and they were selling higher than a new model. And they would not even begin to negotiate of listen to reason. Their only statement was that the market will allow for increased cost. And they are losing money at this price. I have worked as a sales person for over 26 years and this is no way to sell a product. And the financial/management team that was there were encouraged this behavior and were stating the same rhetoric. I would NOT recommend this dealership or the Ed Voyles Dealership family to anyone. More

The service department is the worst hear minor issues you wait hours with no updates! This my last time coming to this dealership my advice hire more people asap! wait hours with no updates! This my last time coming to this dealership my advice hire more people asap! More

My Optima was losing power while I was driving. I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min fro I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min from the Ed Voyles Kia - Smyrna dealership so I had it towed there. I waited until I was finally helped by one of their reps in the repair department. The rep told me it would be 14-21 business days before they could get to my car to even diagnose the problem. The rep also told me that there were multiple recalls on my car. I'm thinking because it's the dealership it would be fine. They had my car from April 8, 2022 - May 15, 2022. Fast forward to Wednesday, June 15, 2022 the car wasn't driving like it used to. It felt very different. The car stopped while my daughter was driving. It sat for a little while and was able to start so she drove it home. I checked the oil because of how it sounded and the dipstick was bone dry. No oil AT ALL! I thought that maybe the technician forgot to put oil in and bought 4 quarts of oil. The car took 3 of them. I called to speak to the manager of the repair department and was told he wouldn't be back until next week and left my name and number for him to call me back. After I added the oil my car drove perfect. I let my daughter drive and it broke down again on Saturday, June 18, 2022. This time you can clearly see there is oil all around the car. When she tried starting the car it was ticking and putting out black smoke. They had to have forgotten to tighten the oil plug. Now my car's engine is blown. I wish I had known that this dealership was known for doing bad work. I never would have left my car with them and would have had it towed somewhere else. More

Bait and switch service department. This dealership reflects poorly on Kia. Went to scheduled appointment for a minor issue and was told I had to drop my car off for week without a loan This dealership reflects poorly on Kia. Went to scheduled appointment for a minor issue and was told I had to drop my car off for week without a loaner. This issue would've taken 40 minutes to resolve. Thanks for wasting my day! More

Dealership does not disclose mechanical issues with their used vehicles. Even if it is safety related in regards to the braking system. We are in the middle of a $1000 repair because the front caliper is bad used vehicles. Even if it is safety related in regards to the braking system. We are in the middle of a $1000 repair because the front caliper is bad overheating our brakes in the front. When we test drove the vehicle they only let us drive a very short distance around the block which maintained a speed of less than 35mph. Thus keeping the issue from arising and going unnoticed. The ONLY thing disclosed was a flickering light in the driver side foot well. It was only a faulty cheap LED so I moved forward with the purchase. I have replaced all interior bulbs and that solved the problem. Anyways, they got us focusing on financing and monthly payment and away from the fact that they were charging us above the advertised price as they were charging us for stuff that was already added previously so should have been included in the advertised price. We ended up paying $2000 over what the advertised price was listed at. Now tack on the $1000 in repairs that should have been done already to make the vehicle safe to drive. So all in all we are paying $3191 over what the fair market value of the vehicle is worth! I have argued with them on this and they think it's funny and say it is normal practice with ALL dealerships and that if they did not do this then they would not stay competitive in the market. I have saved the texts to prove it! The Attorney General and BBB are being contacted regarding this negligent, fraudulent, and dangerous practice. More

Service dept doesn’t return calls or emails. Hard to get in for service. Rude service manager. Poor service. Mechanic failed to tighten oil plug. 2020 sportage leaked oil on my garage TWICE. Do NOT buy f in for service. Rude service manager. Poor service. Mechanic failed to tighten oil plug. 2020 sportage leaked oil on my garage TWICE. Do NOT buy from this dealership! More