Ed Voyles Kia

Positive Experience A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and A wonderful dealership where I have purchased 3 cars from this dealership. The service is the best part of it. Diane Bell is incredibly affable and competent. More

Excellent Service ! I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of th I have been going to Ed Voyles Kia for routine maintenance and other service for 3 years. This service center stands out because of the honesty of the service techs and the relationship that is maintained with the customer. I have dealt with Diana Bell for these past 3 years and she never lets you down, Thanks Diana! My husband called this week to inquire about a oil change and spoke with Stephanie, she extended a free oil change to us in recognition of our long term customer status! Now that is what I call great customer service. Thank You Stephanie! I will continue to use this service center. More

Wonderful Experience Blake was an absolute pleasure to work with! He is the reason I decided to buy my Kia from Ed Voyles. He was very kind and I would highly recommend hi Blake was an absolute pleasure to work with! He is the reason I decided to buy my Kia from Ed Voyles. He was very kind and I would highly recommend him and Ed Voyles Kia to any of my friends and family. More

Friendly people, accommodating service Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentati Went for routine maintenance, they weren't pushy about additional services like some places can be. The waiting area is very nice, and the documentation they provide is thorough. Much better option than where I had been going in the past few years. More

A great experience I as a new customer and new buyer was not sure what I wanted for a car but after reviewing my options I was able to like a good car that fits for me. I as a new customer and new buyer was not sure what I wanted for a car but after reviewing my options I was able to like a good car that fits for me. More

Excellent, relaxing, stress-free experience Bikal Dhakal was absolutely exceptional. There was no pressure and the entire experience was friendly and relaxed. I never felt confused or uninform Bikal Dhakal was absolutely exceptional. There was no pressure and the entire experience was friendly and relaxed. I never felt confused or uninformed. Cudos to Bikal and Ed Voyles Kia!!!!! More

The two J's Being an amateur car buyer, I REALLY appreciated the demeanor of Jeff Braun and Joe Ramsey. They both seemed to read our minds/demeanors and made our Being an amateur car buyer, I REALLY appreciated the demeanor of Jeff Braun and Joe Ramsey. They both seemed to read our minds/demeanors and made our visit very efficient. Thank You to Jeff for being sharp as a tack and knowing inventory locations without hesitation. Within seconds we were led to our target vehicle. And a Huge Thank You to Joe. Your attitude will be remembered as well as the mechanical lessons you gave readily. You guys do your jobs the way I would and I appreciate that. More

Easy process Our salesperson was Joe Ramsey in the Kia dealership. He was very nice & knowledgeable. He was very clear during the entire process & answered all our Our salesperson was Joe Ramsey in the Kia dealership. He was very nice & knowledgeable. He was very clear during the entire process & answered all our questions to the best of his ability. The process was very lengthy as we were there most of the day, but then again that is the case with most dealerships when leasing/purchasing. Overall a good experience. More

Professional yet freindly Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. Ask for Diania in service department she knows about the car and customer service and ask for Fred Azran for sale they are both exceptional. More

Reported HORRIBLE service to Better Business Bureau My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complai My car sat at this dealership for 2 weeks and I had to call service agent Diana Bell numerous times to find out the status of my car. I made a complaint with her service manager, who then lied to me about my car issue being discovered. After that, I demanded to speak to the General Manager, John Schibi. John came up with a temporary solution and told me I would hear from my service agent the next day. At 4:30pm the next day, no one had called me so I called and was told to pick my car up. Two weeks later and they were unable to solve the issue my car had. After they seemingly forgot that they had my vehicle and failed to update me daily, the experience picking up my car made things worse. The service rep checked in my loaner and then stood near me for 10 minutes picking at his fingernails and didn't notify me of the low gas tank. Instead he allowed me to wait 10 minutes next to him only to have someone else tell me. After I came back 20 minutes later I noticed my car was not waiting for me, as if 2 weeks wasn't enough. Instead Diana Bell was sitting in her office chatting with another agent and the service rep that checked me in was chatting with a Cashier. While waiting another 8 ½ minutes for the service rep to bring my car to me, I ask the cashier for the name of the General Manager and she replies that she doesn’t know how to spell his name and doesn't even bother to ask a colleague or look it up. When my car comes, after 2 weeks of sitting in their garage, I notice that they didn't even run it through their car wash, as it is customary to do at dealerships. The service rep gets out of my car and I notice that he does not remove the standard paper mats from my car where he and the mechanics have undoubtedly transferred oils and other car fluids onto my mat. Even after hearing me make all of these complaints and seeing how extremely irate I was, neither the service rep nor Diana Bell offered me a simple apology. Instead, Diana said, “Have a Merry Christmas”. More