Ed Voyles Kia

Miss Scarlet Our experience with Ed Voyles Kia was exceptional. All of the staff that we encountered were very professional and desired to help us find a vehicle t Our experience with Ed Voyles Kia was exceptional. All of the staff that we encountered were very professional and desired to help us find a vehicle that we would be pleased with and that would serve our needs. We really appreciated the respect that Abdoulaye demonstrated towards us, as we were not necessarily planning to purchase on this date. As return customers to Ed Voyles, we just knew that we would find what we were looking for, and we were able to look and talk without any high pressure sales approach. Thank you Abdoulaye! We are also grateful for the service provided to us by Lynn Ossie. Lynn, you made the process so smooth and quick, thank you! More

Great Experience I was originally sent in to work with Brandon Shepard but he was already working with other customers so he set me up with Abdoulaye. Abdoulaye was GR I was originally sent in to work with Brandon Shepard but he was already working with other customers so he set me up with Abdoulaye. Abdoulaye was GREAT!! He worked with me thru the whole process & was very patient & understanding. This was my 3rd Soul & he knew I was very price conscience, I was not an easy sell!! I must also give credit to Doug Harms, the Sales Manager, who was critical, in making the deal work for me!! Everyone was astoundingly friendly & helpful. Kudos to a wonderful TEAM at this location!! Looking forward to going to them for all my needs!!! More

No More Negative Equity I had a wonderful experience working with Robert, the sales manager, Brandon, Jaldrin, and Lynn. All of them worked together to make sure that I had I had a wonderful experience working with Robert, the sales manager, Brandon, Jaldrin, and Lynn. All of them worked together to make sure that I had a pleasurable experience and that I would no longer have negative equity. I walked out of Ed Voyles Kia with a BRAND NEW 2018 Kia Optima. I absolutely love it! More

Got More Than What We Were Seeking We had a great experience at this dealership. Let me start by saying we were exhausted and not motivated going into the dealership but we found better We had a great experience at this dealership. Let me start by saying we were exhausted and not motivated going into the dealership but we found better than what we were seeking in their used vehicle inventory. The car we liked was slightly over budget so they offered other options below my budget. In the end we went with our first choice and they made it work to go a couple of dollars over budget but with a 10 year bumper to bumper warranty. Everyone was great from the sales rep (Roxanne), sales manger (Robert), to the finance manager (Rashid). You won’t be disappointed...they made buying a car easy! More

Ed Voyles Kia Fantastic customer service from everyone at the dealership. I was given an amazing deal for both my trade-in and for the purchase of a new Kia. They d Fantastic customer service from everyone at the dealership. I was given an amazing deal for both my trade-in and for the purchase of a new Kia. They didn't have the specific car I wanted on the lot and were willing to get the exact car I wanted from another Kia dealer. I would highly recommend this dealership. More

Best car buying experience ever! The Manager at this location was great very professional and helpful in assisting me through my purchase. I wasn't pressured or forced in to anything The Manager at this location was great very professional and helpful in assisting me through my purchase. I wasn't pressured or forced in to anything i didn't want. I told him what i was looking for and i came out better than i could've thought. The sales person Jaldrin was very honest and helpful in assisting me with my purchase. I would highly recommend this location to anyone looking to purchase a reliable and nice vehicle. Thanks Ed Voyles Kia! More

Excellent Customer Service I am so happy to be a part of the Ed Voyles Kia Family!!!! I received such wonderful customer service from Roxanne, Robert and Lynn. They all did thei I am so happy to be a part of the Ed Voyles Kia Family!!!! I received such wonderful customer service from Roxanne, Robert and Lynn. They all did their best to make sure I would drive away in the car that I wanted at an affordable rate. They went out of their way to make sure I was happy. Lynn even found a better way for me to save money on the additional services offered for the maintenance of my car. Thank you all so much for everything you did. -Christina More

IT DOESN'T GET ANY BETTER, THANKS ROB & JALDRIN It started with a simple phone call from a familiar name and turned into such an extraordinary experience. I am so pleased to be writing this letter It started with a simple phone call from a familiar name and turned into such an extraordinary experience. I am so pleased to be writing this letter about Rob Baptiste, Sales Manager at Ed Voyles Kia in Smyrna. This man is the real deal. As a former employee in the auto industry, I know the business. It is a tough one. I have seen people come and go and bad things happen. There are few who make an impact on a customer that makes them walk out of the door feeling not just good, but GREAT. That is how I felt when my husband bought not only one but TWO cars from Mr. Baptiste two weeks ago. He called to check up on us. We had dealt with Rob before and he was fantastic then. He knew that in the past, he had done what he could to help us and knew that he could do it again. We believed in him. We were just planning on trading in one car but after the unbelievable experience we were having with Rob, we decided to trade in both cars. (My neighbors must think I am rich HAHA). I firmly believe that anyone who can go out of their way for customer service deserves a ton of accolades. I know, customer service is a very hard job to be in. There are a lot of people who are hard to please. I know that we probably drove Rob crazy, but he never showed it. He was cool as a cucumber. I do not know if I could be that way. The other thing that I noticed is the way that Rob works with his co-workers. All I saw was respect. Something that is hard to find in the workplace nowadays. From the sales person to the Finance Manger, Rob was just as nice as could be with them. He looked like he made them feel as comfortable as he made me feel. In fact, when he left the room when I was with the Finance Manager, she told me that since Rob has been with Ed Voyles, she has seen such positive change. She said if felt good to come to work when he was there. How many people can say that about their co-workers and managers? I say if you need a Kia, please call Rob at Ed Voyles Kia. He is a true gentleman and the real deal (and he will give you one too!) Thank you, Lance and Lisa Bowden More

The Dream Team!!! My car buying experience could not have been any better anywhere else!! Robert, Roxanne and Lynn are a true Dream Team!! They made my dreams come tru My car buying experience could not have been any better anywhere else!! Robert, Roxanne and Lynn are a true Dream Team!! They made my dreams come true!! This team was able to get me out of my van that had major computer malfunctions and issues (and money still owed on it) and into a 2018 Kia Sorento! This dealership has a customer in me for eternity! The customer service was superb and like nothing I've experienced in a long time. Everyone makes sure you are ok and offers water, coffee and popcorn to you, even if they are not personally assisting you. They have a true team environment! They know their product! And I will recommend anyone looking for a car to this dealership! Thanks Dream Team for saving me from my horrible van and giving the confidence to ride safely again! P.S. I wasn't really there to get a new car for myself. My daughter purchased her fully loaded 2014 Kia Soul Exclaim there the day before at an amazing price and had such a magnificent experience that I thought why not get in on the action since I was having so much trouble with my van!! Best decision ever!! More

Service Center Tire Alignment and blinker bulb change took 4 hours with a set appointment time. This experience was very unlike others when I have serviced my car th Tire Alignment and blinker bulb change took 4 hours with a set appointment time. This experience was very unlike others when I have serviced my car there. They took some money off of my total at the end due to the delay, but extremely frustrating all the same. More