Ed Voyles Kia

*BUYER BEWARE* Yesterday I inquired on a used vehicle they had on their lot. I spoke with a Salesman who informed me that if we had an approved deal through them. I then sent over my paid off trade infor they had on their lot. I spoke with a Salesman who informed me that if we had an approved deal through them. I then sent over my paid off trade information along with pictures. They offered me about $1,800 below KBB, which I understood since they had not seen the car yet. I filled out a credit application and got a deal bank approved through them. This morning I called them and offered a $5,000 NON-REFUNDABLE deposit to hold the car for 2 days since we could not get their until then. They told me today that their inventory is "First Come, First Serve" and they are not taking deposits. NEVER IN MY LIFE have I offered a dealership a non-refundable deposit and had them tell me they wouldn't hold the car for two days. This was a 2013 Honda Pilot with 98k miles on it. I understand that the car is desirable, but if someone offers a non-refundable deposit, then what is the worst that can happen? I don't show and they make $5,000? I would advise you to avoid shady dealerships like this. More

Never ever buy a car or try to have one serviced at this dealer. I have tried for 25 days to get an answer about my vehicle. Everyone I spoke to on the phone was rude and insulting. I came in person to get dealer. I have tried for 25 days to get an answer about my vehicle. Everyone I spoke to on the phone was rude and insulting. I came in person to get info and guess what - rude again even denied knowing my car is here. It's been here since Jan 8th 2024. I will spend all of my free time and energy letting people know how horrible the employees are. NO ONE SHOULD ATTEMPT TO DO BUSINESS WITH THIS DEALER. More

Great service and very personable personnel who attended tp my needs in a professional manner tp my needs in a professional manner More

Oil change was easy to schedule and they were very courteous. I like the text updates on the car. I have to change oil at the dealer because the Stinger is so specific, but it didn't cost any more tha courteous. I like the text updates on the car. I have to change oil at the dealer because the Stinger is so specific, but it didn't cost any more than it would at Jiffy Lube! Will go there for my next service. More

Darius (sales) was friendly, knowledgeable, and professional. He went out of his way to make sure the sales process was as smooth as possible. professional. He went out of his way to make sure the sales process was as smooth as possible. More

I've been having the engine issue for the recall code p1326 , they provided ecu software update and valve reset. Also any engine issues will take 7-10 business days. I can say they were really good at c p1326 , they provided ecu software update and valve reset. Also any engine issues will take 7-10 business days. I can say they were really good at calling leaving voicemails and sending texts around when my car would be done or updates. They are busy, but have done a great job communicating. The issue was under warranty for those having a similar issue with the engine recall or sensor issues, but codes may very. Two weeks late the same issue happened and they took my car looked up my issues took the car right in and let me know 7-10 business days we will get you taken care of! they gave me a call , left vm and set a text. over all pleased with the customer service. Keep in mind they are very busy and it takes time and everyone is frustrated when their cars aren't fixed. More

I am highly disappointed with the recent service received. It took three weeks for me to get an update on what was wrong with the car. Finally, I was told the motor in my Kia Optima had to be repl received. It took three weeks for me to get an update on what was wrong with the car. Finally, I was told the motor in my Kia Optima had to be replaced and it was covered under warranty. Great! I pick the car up and park it in the garage because I've been driving my truck. I drive the car to run some errands and notice the brake light indicator is on. I got to Auto Zone and asked them where the brake fluid container is located. The person helping goes to open the hood, I see a scratch that wasn't there when I took it to the dealership, the hood won't stay up because the hydraulic shaft is no longer functioning, the oil dip stick is missing, and there is not a drop of brake fluid in the car. All of which was fine before going in for service. I take the car back up to the dealership and tell them all of this. I just wanted an apology for scratching the car without telling me when I picked it up, a dipstick, and a solution to get the hood to stay up. Instead, I got, you've had the car for 14 days, we can't say we're responsible, but we did put a dipstick back in the car. It was 11 days sir (dropped it off on Nov 16 and picked it up on Dec 18th). I'm thoroughly frustrated that they wouldn't give me a simple apology for bad customer service. That's all I wanted was an acknowledgment that the service could have been better and a xxxx dipstick. If I needed to pay for the hood hydraulic kit, cool. But don't just dismiss me! If I damage something of yours, I'm going to bring it to your attention and apologize. It's that simple. It's a freaking scratch and things happen. I get it! If your mechanic left the dipstick out and didn't check the fluids, what else didn't he do? Is there a bolt missing in the motor? Will it fall out while I'm driving one day? At this point, I have no confidence in this service department and will never bring my vehicle back for service. I had no problem letting them know that their service and my experience was just plain xxxxty. Yep, my words exactly! More

Peter is awesome and called me for my parts update . I really appreciate his willingness to make sure I'm taken care of. I really appreciate his willingness to make sure I'm taken care of. More