Ed Voyles Kia

Very disappointing service I was ran off the road and hit the curb, took my vehicle in on a Wednesday to be looked at was told I had a bent wheel and the part had to be ordered I was ran off the road and hit the curb, took my vehicle in on a Wednesday to be looked at was told I had a bent wheel and the part had to be ordered and would be in on Friday and it would cost me approx. $400 for the part. I was not offered a loaner vehicle nor a ride home. I called the original dealer where I purchased the car and the same part was $150 less there. I picked up my vehicle and was given the lower price on the part. Upon driving my car home I could tell there was still something wrong with it, so I took it back first thing Saturday morning. Was now told that I needed a hub bearing the part was $140 with labor would be about $650 and had to be ordered and would not be in until Wednesday. Now I am pissed they had my car for 3 days and should have done a complete check of the wheel area given what I told them had happened, I was not about to pay for labor again when it should have been found out in the first 3 days they had my car, and I was not going 5 more days without a loaner car. I went to the service center and spoke with the manager he finally agreed to waive the additional labor and he did put me in a loaner vehicle. On Wednesday when my car was to be ready I called to find out what the status was and was told it would not be ready, they had ordered the wrong part and it would not be in until the next day. Now I find this odd as I had to wait 5 days for the part to come in, but they screw up and can get it there the next day? After 8 days my car is finally fixed, however I will not be going back to this service center, the whole situation was a complete screw up. In the end they did waive the extra labor and put me in a labor, however the whole situation could have been avoided had they done the proper inspection the first time. Lisa the service adviser was fine, she was only doing what she was allowed to within the parameters of her job. More

Excellent service Excellent costume care. Very attentive and made sure to explain everything that was going to happen to my car. Ed Voy was great. Amazing care and good Excellent costume care. Very attentive and made sure to explain everything that was going to happen to my car. Ed Voy was great. Amazing care and good price. More

Enjoyed shopping for my new Optima! Sales team was very friendly and no pressure. I was encouraged to take my time so I was sure I was purchasing the right car for me. Thea was a joy sho Sales team was very friendly and no pressure. I was encouraged to take my time so I was sure I was purchasing the right car for me. Thea was a joy shop with! More

I Love my Sorento but not my Powertrain Warranty I didn't get the full understanding of my Powertrain Warranty because I don't know why that it didn't cover the passenger seat sensor in my vehicle se I didn't get the full understanding of my Powertrain Warranty because I don't know why that it didn't cover the passenger seat sensor in my vehicle sense I only have 77,000 miles on my 2014 Sorento when I have a 100,000 Warranty on it. The part cost $1,286.00plus taxes and I was going to be charged $375.00 for labor so I'm very confused about the Warranty can someone please explain it to me. More

Always a great experience at Kia Made an appointment for an oil change & tire rotation. Always greeted with a smile, very prompt & curtious. The wait is around an hour which is norma Made an appointment for an oil change & tire rotation. Always greeted with a smile, very prompt & curtious. The wait is around an hour which is normal. More

Scared2018 Lisa King provided excellent customer service. She went above any standard customer service I have dealt with before at this location to keep me infor Lisa King provided excellent customer service. She went above any standard customer service I have dealt with before at this location to keep me informed of my car's repairs. Was very proactive in getting answers to my questions so that I could understand the damage to my car. I would highly recommend anyone having to visit this Kia location for repairs to ask for Lisa. Great personality. Made you laugh when you felt like crying. Thanks to Zyrus in the shop for being so knowledgeable and understanding of all of my questions and being so patient. Thumbs up for Lisa and Zyrus!!!!!!!! More

Great Service Mike Swain and team provided excellent customer service. He kept me informed on what my timetable would be to finish the work, They also provided shut Mike Swain and team provided excellent customer service. He kept me informed on what my timetable would be to finish the work, They also provided shuttle transportation to and from work. More

My Service Advisor Mike Swain, is brilliant and honest. It is impressive and unique to find a dealership that provides excellent customer service. My Service Advisor Mike Swain provides me with clear, simpl It is impressive and unique to find a dealership that provides excellent customer service. My Service Advisor Mike Swain provides me with clear, simple, and fast service every time. He has the ability to keep me informed on what mileage I should have work done, what my timetable would be to finish the work, and what I should expect to pay. His advice, and ability to deliver on the Ed Voyles brand service promise is incredible. He also has a delightful personality and sense of humor. He provides customer service that helps me and my wife have a dependable KIA car that will go the distance with safety. More

Ed Voyles Kia Review Tonya was so awesome and helpful! I needed a tire changed, and she was very friendly and courteous. The process was very straightforward and pleasant! Tonya was so awesome and helpful! I needed a tire changed, and she was very friendly and courteous. The process was very straightforward and pleasant! More

Kia Sorento recall service Appointment time was met. Lisa and tech did outstanding job finding tech recall that fixed our problem. will continue servicing my Kia here. Outsta Appointment time was met. Lisa and tech did outstanding job finding tech recall that fixed our problem. will continue servicing my Kia here. Outstanding service. More