Ed Voyles Kia

Very Disappointed The buying experience was amazing! Wish I could say the same about my service experience... I brought my car in to have a part replaced (water was The buying experience was amazing! Wish I could say the same about my service experience... I brought my car in to have a part replaced (water was leaking from the back window). After waiting for the part to come in and waiting at the dealership to have the part replaced, I find that the window is STILL LEAKING (and we just happen to have weeks of rain scheduled. I call, no one picks up (that's another headache). Now I have to take off of work again, travel all the way back to the dealership (I live in Suwanee) and wait yet again for it to be fixed. Also, calling the speak with someone is a NIGHTMARE (no one picks up the phone and if I leave a message, NO ONE returns the call). Definitely regret getting the service agreement with my car purchase. Traveling all the way across town is not worth this headache... More

Great It was a good experience. Service Rep was friendly and knowledgeable. She went over the service items and the invoice. Great service, will use again. It was a good experience. Service Rep was friendly and knowledgeable. She went over the service items and the invoice. Great service, will use again. More

If dealing with this location make sure to CYA This is the most unprofessional service center I have ever dealt with, they do not stand behind their work. The technicians are not knowledgeable, tho This is the most unprofessional service center I have ever dealt with, they do not stand behind their work. The technicians are not knowledgeable, those in charge are unprofessional and rude, the callousness gets worse as you get higher in the chain. For example I had two vehicles repaired here, upon the completion of work, both vehicles had issues that they did not have before arrival at the service center. Asking them to fix the issues and make it right resulted in them stating I have no proof that anything worked before arrival and even if I did, nothing they did could have caused the issues. Even after speaking with all levels of management, they would do nothing to help me, beyond possibly giving a slight labor discount. I turned down the repairs and took me vehicles home. One of the issues I was able to fix within 15 minutes after looking on the internet, however they claimed they did everything they could and were ready to charge me hundreds of dollars. My advice to anyone having work performed there is to stay clear or document that everything on vehicle is working before letting them touch it. More

Quick. Cost-effective. Efficient. The work done was not too time consuming. this was a 45k service and considering we have a service contract and we a gentle on our Sorento the final r The work done was not too time consuming. this was a 45k service and considering we have a service contract and we a gentle on our Sorento the final rate was outstanding. Two recall items were completed as well in good time. Overall we are pleased. Only complaint would be tires left at low psi. More

Huge Improvement! I used to go to Ed Voyles Kia fairly regularly about 3-4 years ago and for the most part, the customer service was AWFUL. The receptionist was rude, t I used to go to Ed Voyles Kia fairly regularly about 3-4 years ago and for the most part, the customer service was AWFUL. The receptionist was rude, the amenities were meh, the wait times were outrageous (6 hours for an oil change!), and the staff was entirely too sales-y. At my last visit, it seems like everything has been turned around. The receptionist was extremely nice and knowledgable; the service manager was a pleasure to work with; I was only in the office for an hour (I was super early to my appointment); and the amenities are great! The computer/business cubes were perfect for me to finish work since I had to leave early to make my appointment. Huge improvement over my previous experiences! More

Ed Voyles Cobb Pkwy Excellent Customer Service Ed Voyles Kia in Chamblee, off Peachtree Ind Blvd, should take a class here on customer service, because they definitely lack it. Lisa, at Cobb Pkwy l Ed Voyles Kia in Chamblee, off Peachtree Ind Blvd, should take a class here on customer service, because they definitely lack it. Lisa, at Cobb Pkwy location, kept me very informed, gave me her direct number, and explained all of the repairs they did. I went here because Chamblee would not even call me back to set up the appointment. Also left messages with the service manager and the dealer manager and they never called back either. I imagine Chamblee Ed Voyles just does not care :-( If I did not have a service package, I would have went somewhere else entirely. More

Nicest dealership ever My wife and I recently had to buy a new car and were going to look at a couple of different dealerships. Kia, Toyota, and VW are the three we narrowe My wife and I recently had to buy a new car and were going to look at a couple of different dealerships. Kia, Toyota, and VW are the three we narrowed it down to based on their mid-sized SUV's. We stopped at the KIA dealership first since it was the first one we passed. As soon as we got to the door we were approached by a salesman that had big smile on his face, Shannon Ballard. He was very nice and showed us two cars that matched what we wanted and we took one on a test drive. After the test drive we asked to get specs on the car before going to the other two dealers. The Sales Manager, Robert Baptiste, brought the specs to us and I was waiting on the hard sell. That never happened. He only wanted to take us out to the car and go over the safety features of the car. This was the most important factor in our decision as the car was going to be used to transport our 5 yr old daughter in. After going over the safety features he shook our hand and told us he would love to have our business. Neither of the ever tried to talk us out of going to another dealership. We went to the VW dealership next and walked around the showroom for about 5 min and no one ever came up to help. I finally went to a girl at the desk and asked if they had and Tiguans on the lot that we were interested in looking at them. She told me they did and they were out back. We could go walk back and take a look. We did but no one ever. came out to help. We left. Next, we went to the Toyota dealership and had the same experience. Not once did anyone come to introduce themselves or offer to help. We obviously left there and decided to go back to the KIA dealership. We ended up paying a little more for the KIA but did not mind given how nice every single employee was. The General Sales Manager also came by to introduce himself and I commented to him on what a great job he or someone was doing. I had never seen more helpful people and never once was I given a sales pitch. It was the best car buying experience I have ever had and we currently own a BMW and on our second Cadillac. If the service is anywhere near as good I will buy a KIA Stinger when my BMW needs to be replaced. Awesome. More

Great experience Farrell did a great job at making sure I was in and out. I was in a hurry and he made sure that I wasn’t kept waiting for too long Farrell did a great job at making sure I was in and out. I was in a hurry and he made sure that I wasn’t kept waiting for too long More

Service Center very poor I’ve seen better waiting rooms at gas stations. Small, cramped and dirty. I’m glad I get my truck serviced at Jim Tidwell Ford off of Barrett parkway, I’ve seen better waiting rooms at gas stations. Small, cramped and dirty. I’m glad I get my truck serviced at Jim Tidwell Ford off of Barrett parkway, and my Camery at Cobb Toyota. Lucky for my wife and I, we dropped the car off the night before and did not have to wait there. The night before when we dropped it off, we asked If the body shop could give us a quote on a scratch on left side. When we came to pick the car up at 2 pm there was no quote was done. They wanted us to drive the car up to the body shop to get it done. We decided it we’d be better off some place else. We were given the keys to the car by the cashier, but we were left to go out and find it ourselves. Lucky for us we found a mechanic who located the car for us. We just felt to place is poorly managed and not very eager to get our business. Too bad because the sales team was very good. More

best experience I have ever had at a dealership! Thank you for all of your efforts. For the timeliness of the repair and explaining each step,. There were no surprises everything happened as explaine Thank you for all of your efforts. For the timeliness of the repair and explaining each step,. There were no surprises everything happened as explained. More