Ed Voyles Honda - Service Center

Rip-off!!!!! I did my oil change with standard maintenance on my Honda. They did the multipoint check and all was perfect but they told me to bring back my car for I did my oil change with standard maintenance on my Honda. They did the multipoint check and all was perfect but they told me to bring back my car for a recall. After the recall, on the same multipoint check, I got 3 points which required immediate fix.....and the recall visit was 2 days after the maintenance visit. They recommend reparation for about 3000USD. It means they didn't perform the check during the first visit (but I paid for that) or they push for repair on the second visit. Their manager was supposed to call me back after a discussion with the 2 teams who performed the checks but he never did. I always accepted to pay more for my car maintenance by going to the delearship as I thought they will take care better for the car but I was obviously wrong. It makes me really doubtful about their honesty and something I have no doubt: I will never bring back this car, on any car, to Ed Voyles Honda Marietta (all Ed Voyles location is blacklisted for me now in fact). More

Above and Beyond the Call of Duty David Clark's exemplary customer service should be replicated by everyone in sales, especially in the used car sales department. He personifies every David Clark's exemplary customer service should be replicated by everyone in sales, especially in the used car sales department. He personifies everything that a true professional should be. Mind you, he's not even a sales professional at Ed Voyles Honda; he's in the finance department. Unfortunately, the salesman who helped me with my used car purchase has no concept of what after service is, as it was clearly demonstrated by his lack of professionalism and courtesy. Long story short, I bought a used 2012 Honda Civic eight days ago and experienced several issues with the vehicle and brought it to the dealership this afternoon. Since the salesman was nowhere to be found, David went out of his way to help me with the issues and went to the service department to assist me. Basically, he went above and beyond the call of duty to make my first trip to the service department bearable. David Clark is probably the only professional at Ed Voyles Honda with a strong work ethic, coupled with a genuine desire to provide excellent service to customers. Sadly, I can't say the same thing about the used car sales division and service department--the level of incompetence and unprofessionalism is staggering. More

We made an appointment @ 10:00am for diagnostic work related to O2 sensor (we've replaced at least 3, maybe 4 of them since buying the car in 2006 from Ed Voyles, and the last one had just failed after related to O2 sensor (we've replaced at least 3, maybe 4 of them since buying the car in 2006 from Ed Voyles, and the last one had just failed after about a year). When we arrived for our scheduled appointment, we were told that we would need to leave the car - something we were not told when making the appointment days before. They also said they were 'backed up' and it would take at least a couple of hours to 'work through' the back-log of oil changes and other things. We made it clear that we couldn't wait a couple of hours, and inquired as to when could we reschedule to have the work performed in a more reasonable time frame. We were informed that their availability to do the work in a short period of time was hit-or-miss, and we should just drop by and check to see if they're busy or not. Furthermore, they would have to 'dig deep' into the car to figure out what was wrong and that could take three or four hours in and of itself. Lesson learned: appointments mean nothing to Ed Voyles Honda Service Department. Find someone else to do the work because Ed Voyles Service Department appears to only be interested in what makes them cash quickly and easily. More

Scammers and liars! My Honda was already diagnosed by Scammers and liars! My Honda was already diagnosed by a highly reliable auto repair shop, but required a new ECM that only a Honda dealer can inst Scammers and liars! My Honda was already diagnosed by a highly reliable auto repair shop, but required a new ECM that only a Honda dealer can install. Ed Voyles charged me $110 for their initial diagnosis. I expected that, but then they decided they needed even more diagnosis time despite receiving the detailed information from my independent shop. David claimed that they would need another day or more costing me $330! Knowing that the ECM replacement would cost around $600-$700 + labor, I researched bluebook value and trade-in value with Ed Voyles sales to decide whether it was worth pursuing further repairs. Ultimately, it wasn't worth any additional repairs. I decided to buy a new car and left 2 messages with David and another associate over the weekend to stop all work on my car (their additional diagnosis was scheduled for Mon). I didn't hear back from David until Mon afternoon. He claims he didn't get to my message until AFTER the $330 worth of diagnosis was already completed that morning! Awfully convenient, don't you think? Who doesn't check their messages upon arrival into the office? When I pointed out that David's failure to check his messages was not my fault, he changed his story and claimed that the work was actually performed on Fri. He claimed he misspoke when he said the work was done that Mon morning!!! Since they claimed to have completed this diagnosis BEFORE getting my messages, David demanded full payment. He also claimed that my other shop was wrong, the ECM didn't need replacement, but just a wire that connected to the ECM. Cost for replacing just that wire: around $600!! David also warned me that once they replace the wire, they might find other problems, so there might be more repairs. Knowing that I decided to buy a new car, it's interesting that the only way that they would waive my $330 diagnostic fees was if I bought a new car from their sales dept!! Disgusting and slimy way of doing business. This ordeal + shady sales tactics turned me away from Honda cars. I happily bought a completely different brand from a different dealer. I wish I knew about this website before bringing my car to Ed Voyles Honda. More

Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta th with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days. Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I called them, and they told me to come in today to have it looked at. They looked at it, and came back saying that they had done nothing wrong. I obviously told them that they had to take responsibility for the fact that my radio worked great when I pulled in, and was dead when I pulled out of their Ed Voyles auto repair shop. Alas, they took zero responsibility. Amidst lots of irrelevant technical talk both the gentleman I dealt with and the service manager even had the audacity of insinuating that "they couldn't actually now if the radio really worked before I came in". They also told me that "hey...these things just happen", and "maybe the radio was dying already". They won't do anything to remedy the situation. They couldn't care less. I have lived in Ukraine in Eastern Europe, and even there I can assure you that this is not the customer service norm. More

I have been a loyal customer of Ed Voyles for over 8 years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It is frustrating that in order to get any information about my vehicle (i.e. my last service at Ed Voyles; completed a few months ago) that I could not get any information over the phone. I have my VIN, driver's licence number, and a variety of other ways to validate that I am the owner of the car. When I come in for service and ask for my records, no ID is required. Instead Ed Voyles is more concerned about me bringing in my car to make money, than to take care of their loyal good standing customers, who are in need and just at that moment can't get the vehicle in their hands. This experience has disenfranchised me, my neighbors, friends, family and co-workers who own Hond vehicles from ever purchasing or servicing their car at Ed Voyles Honda. If you want to experience the frustration of being a loyal customer to only be disappointed in the time of need, then "trust" Ed Voyles with your vehicle. More

I came in for service because the driver's side window on my Honda Element was stuck open. I was in a bind because I was supposed to drive to St. Marys that day for the start of BRAG (Bicycle Ride window on my Honda Element was stuck open. I was in a bind because I was supposed to drive to St. Marys that day for the start of BRAG (Bicycle Ride Across Georgia). Meagan Webb was the service consultant and she was as helpful as could be. She got it in to be diagnosed right away, checked on parts availability and made sure I was good to go in less than two hours. Chad was the technician who made quick work of the job and made sure my car was cleaned up. I couldn't have asked for a better experience, you've earned a customer for life! More

I will drive miles before I return to this establishment. I will drive miles before I return to this establishment. Dirty power steering and brake fluid. I would have understood if you would have con me w I will drive miles before I return to this establishment. Dirty power steering and brake fluid. I would have understood if you would have con me with transmission or brake fluid flush. The first visit I was told that I needed a new battery and I had just replaced my battery a year ago. In addition, the place is dirty. I had my car serviced in both Arizona and Iowa and this establishment is just filthy. More

I do not know the name of the lady that greeted me at the beginning. I have to say, she was nice, but I had made an appointment in advance for my service and it was apparently with someone else. All I was beginning. I have to say, she was nice, but I had made an appointment in advance for my service and it was apparently with someone else. All I was getting was the first oil change and tire rotation. I have a service plan that I am paying for. I found out the person on my case was Victor Chavarria. He never introduced himself to me. I waited for two hours just to get an oil change with an appointment. I was then charged over $90 for this oil change and tire rotation. I pointed out that I had a service plan. I had to wait at the cashier for the service rep to come back and check on it. I waited another ten minutes for him to make a couple of calls on it. Finally I was still charged $22 for an additive that I did not know I was going to have to pay for. I am unhappy with my service. For one thing, why do they not ask when you come in if you have a service plan. That would eliminate any problem like this. I feel that two hours is too long to wait for just an oil change. My time is worth alot to me. If this is the type of service I am going to continue to recieve, I am going to have to rethink of ever getting a honda again and paying for the service plan. Also, on my paperwork, it gave the millage of my car when I came in. It listed the same millage when I left. It stated that it was the same. When I got into my car, it had been driven 3 miles. The paperwork was wrong. I know that is petty, but I feel it needs to be accurate. Thank you An unhappy customer Trudy Mitchell February 9, 2013 trudyhair13@bellsouth.net More

Needed new tires...service department was friendly, prompt, accurate and clean! Fair price, intelligent caring service manager and delightful people to take my credit card and deliver my automobile. prompt, accurate and clean! Fair price, intelligent caring service manager and delightful people to take my credit card and deliver my automobile. Won't purchase tires anywhere else next time. More