Ed Voyles Honda

Pleasant thank you to Shannon Price and Ky Aiken for their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. More

STAY AWAY FROM THIS DEALERSHIP !  They have broken used cars for sale on their lot!  I purchased a 2016 honda civic around 12/22 from Damon which included in the purchase the repair of cosmetic issues befo cars for sale on their lot!  I purchased a 2016 honda civic around 12/22 from Damon which included in the purchase the repair of cosmetic issues before officially picking the car up (bumper dented, wipers in working condition, and a clean car).  When I returned to pick up the car, the repairs (in writing) were not completed to satisfaction.  There were crumbs all over the place and the cup holder had a sticky film among other things.  In addition, there was a damaged rim and tire as well as massive stains on the backseat.  Damon disagreed with the validity of the issues, and passed me to AM David Reynolds, who said they would make it right.  He gave me a written work order to refinish a rim, detail the car, repair a tire, replace wipers, and clean the stains out of the back seat which were horrible.  Upon returning to get the car a second time over a week later, the repairs STILL were not completed and the car was not detailed.  I was again dismissed with the issues, and at this point chose to take the car off the lot as it would cost me less time, money, and frustration to have them fixed myself. They treated me condescendingly as if I didn't know what a refinished rim and detailed car should look like and clearly wanted to pull one over on me.  As a last ditch effort, I contacted GM, David Pilgrim, who assured me the repairs would be taken care of and they would have a loaner sent to me after the weekend to pick up the car for repairs and he seemed very helpful at first.  I was very appreciative and expressed this.  I had the car for a total of 3 days before i saw that the trunk was filling with water and the back seats were soaked through when it had rained.  The stains on the backseat turned out to be, you guessed it, due to severe water damage that clearly had been going on for a while.  Thankfully I had none of my things in the trunk that would have been damaged.  I alerted the manager of this and he assured me he would fix this when the other repairs were made.  Ed Voyles kept the car and stalled for almost 2 weeks giving me the run around after me calling multiple times before calling to tell me they couldn't fix it.  They told me that I would be sent a check in the mail that day for a refund.  I told them I would pick up in person.  They to date still have not disclosed what was actually wrong with the car, so I can only assume it was in totaled condition.  The tone of the call was a complete 180 from the treatment I received by this David P. thus far, as I could tell he was agitated that their dealership would be absorbing a significant financial loss.  Although I was appreciative to receive my money back, I was never offered an alternative solution.  I was told multiple times however that "we don't even need to be refunding your money".  It is simply not good business to add insult to injury.  I was not offered a different car to trade in for purchase to keep my business, nor an apology for having that car on the lot for purchase in the first place. I need a car for transportation to work and do not have a backup to use interim, which they were aware of.  Instead, I was left with no car, and still am currently car-less as I am taking my time to make a new purchase. In addition, I'm financially in a hole to date almost $700- cars back and forth to the dealership, paying a month of car insurance when I had the car 3 days, cancellation fees, and car rentals.  I have lost endless hours of my time, and put under immense stress that I would wish upon no one, and you cannot put a price tag on that.  No one has cared about satisfying the customer, and keeping my business, or a positive reputation of Ed Voyles.  At no point was an apology issued for having the car on their lot in the first place.  The inspections department that cleared it for sale is the root of the problem, not a customer's fault for finding issues within 3 days of ownership.  I am appalled at the way I was treated and that this dealership continues to operate with such shady practices. More

outstanding my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely help my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely helpful in guiding us through the whole experience. We dealt with Ryan Kane, Steve Goins and Mo Romano for the lease and preowned purchase. All very professional and helpful. Would highly recommend this team and David Manner in the service department. More

Third trip on warranty issue 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks la 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks later she gets email part has arrived. I asked does the wipers work. She said no. Made appointment came in and the part they order was already fixed but the motor was bad. Of course wasnt told this until 4 hours of waiting. They ordered part. Was told 1.5 hours maximum. 2.5 hours later still waiting. No I am sorry from the manager just service techs saying it is what it is. Terrible. Do not come here. Fyi the service waiting room is filled of these stories. More

Too much haggling The Ed Voyles Honda Dealership on Cobb Parkway is a bust. Car salesmen at this establishment are the epitome of what poor business practices look like The Ed Voyles Honda Dealership on Cobb Parkway is a bust. Car salesmen at this establishment are the epitome of what poor business practices look like,  and prefer to rip the buyer off than to get cars off their lot. If dealerships keep moving in this fashion, they will eventually lose out on all future consumers. With modern day online companies available to the public like Carvana etc, that’s not a savvy business choice. 2020 will be the year of no longer haggling prices and an end to the middle man known as car salesmen. In particular, the finance manager at this dealership Mr. Goins just doesn’t care, and will up charge your potential vehicle purchase at all costs to benefit his & dealership pockets. Unbeknownst to me,  they ran my credit 5 times in a row, which was a bad move and consequently affected my credit score.  For these reasons, I will make sure the manufacturer sees these posts & so do a million Atlanta consumers, in addition to the friends I have on LinkedIn that are connected to Ed Beadle.??For months I have been searching for an  Accord LX or Civic Ex and like anyone else, have a spending limit I’d like to adhere to. I’ve considered both new and used models within certain price range. New vehicles were pricey, the inflated financing APR didn’t help any. Finally,  a great deal popped up on the Honda Site with an enticing financing APR. Honda was offering between 1.9-2.9% on brand new Accords when financing through Honda Financial Services. I went into the dealership and was met by the salesman named Leo, whom gave me all the details I needed in order to decide if I was making a purchase. I was sold on the idea of a new 2019 Accord. Unfortunately, I agreed to let them run my credit, the salesman quoted me numbers that I could agree to, and I was ready to commit to a purchase. Then, on my credit monitoring app I noticed 5 hard inquires, none of which were Honda Financial. Next step was to speak with financial manager Mr. Goins, this was when the drama started.? I went in to his office optimistic and excited about my quoted numbers and the prospect of my purchase.  Mr. Goins almost immediately changed those numbers to new ones that were extremely inflated, in addition to claiming the reason for this was due to my “poor credit”, even though moments ago I had “good credit”.  I asked why wasn’t Honda financial used to run my numbers as advertised rather than Capital One, he claimed I wouldn’t qualify for Honda financial. After 4 hours of being at this dealership, haggling back and forth( during which bank statements and other irrelevant information was brought up from previous purchases), I told them I’d wait for my credit score to increase, then consider returning. The truth of the matter is that I won’t be returning. I want to make sure everyone knows about what actually goes on at this dealership and hope that by informing others that they don’t waste their time patronizing this dealership.  Not only did they falsely advertise in order to lure consumers in, they lacked integrity, were dishonest and their shady practices affected my decision to purchase a new car as well as my credit score. They wasted my time which is valuable to me as well as made it apparent that their bottom line is filling their pockets. My advice to anyone considering purchasing a new Honda at Ed Voyles dealership, stay away, try another dealership which will surely treat the consumer as a commodity and be straight forward with you and work to reach a deal that makes all parties involved happy and not impact you negatively as my experience at Ed Voyles Honda did. Enjoy the free social media promotion Ed Voyles. More

Still shady after 25 years Nothing has changed. Lived in Marietta for 15-yrs., bought vehicles from EVH and had some service done. 40% good, rest absolutely horrible. Moved a Nothing has changed. Lived in Marietta for 15-yrs., bought vehicles from EVH and had some service done. 40% good, rest absolutely horrible. Moved away then back. Almost 13-yrs later, my son turns 16 and worked hard to save-up money to get his first car. Figured lets see if EVH has changed. Didn't find anything in his price range, but, was told the mgr was selling his daughter's car. Had a mechanic on the phone who said everything sounded good, and, the used car mgr said everything was fine. We wanted to checkout the car more but he said it would not be there much longer as he was using it to commute from Carroll cty to EVH. My son became quite adamant about loosing deals. The used car mgr said other than some new tires and a couple cosmetic items, all was fine. He stated since this young teen had worked hard, he'd cut a deal, but, no warranty. He did a private sale at a dealership, Ed Voyles Honda. Well, my son bought the car with his money. 2003 Lexus RX300. Brought it to a mechanic and had thoroughly checked out since the EVH mgr did not let us do that. Guess what? Yep, its a lemon, basically, a money pit. Rust. Oil pan leak. Struts. Power steering column. Parts missing. My son would've been better to have waited and bought something newer based on the amount he's going to pour into this thing. Lesson learned that I tried to tell my son. ALWAYS have an independent mechanic checkout the vehicle first. If you loose the deal, so be it. Better than pouring money into it. More-so, NEVER trust EVH used car sales reps. They are STILL the same. Don't care, and, will not help-out at all. They're simply in the business for themselves. Needless to say, EVH is still doing their shady stuff, even to first-time car buyers who are trying to do things honestly. For that matter, don't trust any used car sales rep. This is their business and this has demonstrated to my sons to NOT trust them. Gotta be like them, i.e., cut-throat sharks, especially EVH. More

Excellent service and great buying experience Got a great truck for a great price without all the hassle of a car buying experience!! Great guy, Damon made it easy and quick and we drove away thri Got a great truck for a great price without all the hassle of a car buying experience!! Great guy, Damon made it easy and quick and we drove away thrilled with our truck!! More

Trade-In I was looking to trade in my 2010 Honda Accord Coupe. I was called by Jackie Herndon twice within two weeks because I had bought my car in for new S I was looking to trade in my 2010 Honda Accord Coupe. I was called by Jackie Herndon twice within two weeks because I had bought my car in for new Spark plug. I was told that I would need a timing belt soon., so I decide that I wanted a new vehicle, why make repairs on a car that you are still financing. So I stopped by on April 30 an introduced myself to Jackie Herndon. She went and had my car appraised in 5 mins. Jackie returned and told me that they would give me $4000.00 for my car and I stated why and she said he said something was bent. I asked again, what's bent and she stated she did not know what he was talking about. Jackie proceed to hand me some figures for a 2019 Honda Accord but remember I haven't looked at their inventory. I was so disappointing with her customer service I went home. On my way I received a call from Auto Nation Honda in Lithia Springs and I purchased a 2019 Honda Accord (Carlos) that night!!!!!!! I want get my car serviced at this Dealership with that type of Customer Service. More

Spectacular Purchase experience was fast and efficient. Don Marlowe, Richard Wade, and Steve G. all did a terrific job of make the purchase EASY! I STRONGLY RECOM Purchase experience was fast and efficient. Don Marlowe, Richard Wade, and Steve G. all did a terrific job of make the purchase EASY! I STRONGLY RECOMMEND ED VOYLES HONDA. More

F & I Department Stay away from there F & I Department. Do not give them your SSN don’t even give then your last 4 digits either. The vehicle I purchased was awesome Stay away from there F & I Department. Do not give them your SSN don’t even give then your last 4 digits either. The vehicle I purchased was awesome, but don’t let them handle any of your financing under any circumstance. Suggest Credit Unions are your own bank. More