Ed Voyles Honda

Amazing service! Terence was wonderful! Ryan from Finance was fast and efficient. Everything went better than expected. Will be recommending Terence, Ryan and this dealership to friends and family. was fast and efficient. Everything went better than expected. Will be recommending Terence, Ryan and this dealership to friends and family. More

Thanks to the excellent customer service that I received from Sarah Bader and Richard, Sales Director. Thank you for a great car buying experience! Thanks! from Sarah Bader and Richard, Sales Director. Thank you for a great car buying experience! Thanks! More

Cody was very professional and super helpful. It felt like he was totally on our side and worked hard to get us the best deal possible. We were dealing with six different Honda dealers and Cody beat ever like he was totally on our side and worked hard to get us the best deal possible. We were dealing with six different Honda dealers and Cody beat everyone of them! More

Cody was great. Super helpful, friendly, and all around great guy. I’m very happy with my vehicle, and Cody made sure I got a car that checked my list! great guy. I’m very happy with my vehicle, and Cody made sure I got a car that checked my list! More

The service was great. I have no complaints. Everyone kept me informed of the vehicle trade and I got to test drive the cars I was interested in. kept me informed of the vehicle trade and I got to test drive the cars I was interested in. More

BEWARD OF TODD HOWARD - SERVICE DEPT.I went in on Friday BEWARD OF TODD HOWARD - SERVICE DEPT. I went in on Friday 04/09/2021 around 11am and stated I needed an alignment and front breaks. I for sure wanted BEWARD OF TODD HOWARD - SERVICE DEPT. I went in on Friday 04/09/2021 around 11am and stated I needed an alignment and front breaks. I for sure wanted an alignment because I had just had 4 new tires put on Monday. TODD HOWARD asked me what made me think I needed brakes, I explained my concerns and he asked if I could leave it with him and that he could have it done by around 2pm. His plan was to do a multi-point inspection to see what they found instead of making a guess. Said as long as I was no more than 15 miles he could have their shuttle (lyft) take me to my destination. I asked how much the inspection was and he said don't worry about it because the alignment is about 70 bucks and will cover it since I for sure wanted the alignment at least. Fast forward I get home, receive a call around 2pm with what they found Two flushes, break and coolant Left rear wheel bearing Valve cover gasket (leaking) He said my breaks were at 6mms and they didn't need to be replaced He suggested resurfacing the rotors which would be $150 but they couldn't say if that would resolve the vibrating until they put everything back together. I said it didn't make since if the break job was $250 and it wasn't a guarantee. Since I came in for breaks and an alignment I asked him what was the priority and to repeat everything with pricing because he spewed it off so fast. He said for sure the valve cover gasket and left rear wheel bearing and that it would be $340. I asked him how much for the alignment and he said oh don't worry about that its included because if we do the other two services you have to do an alignment. Mind you I'm not at the shop this is all over the phone. I asked him several times, what the total would be and he kept saying $340. I said okay. To be sure of the pricing I hung up with Todd and called Ricky Jordan's Auto Repair specifically asked for a quote on left rear wheel bearing and valve cover gasket and he said $550. So I'm thinking hhhmm its odd you would be more than the dealership but okay. The next day I called and spoke with ED PRICE the manager and explained everything I stated above. He said he would get a print out of the write up, see what's going on and call me back to see if we could get this resolved. It's now been over a week and I have not received a follow up call. I called him the following Monday and Tuesday, left voicemails and still no call back. Todd did not break the price down and tell me the correct total. WHY would I hang up with a quote of $550 from another repair shop and accept almost $1000 repair cost there?! Not to mention I was not there to even confirm the validity of these said high priority repairs. My car still vibrates and pulls to the left (passenger side) and as a bonus they did an inspection and couldn't even bother to put windshield washer fluid in. Bottom line Todd was either rushing or too busy and he failed to communicate the pricing correctly either intentionally or unintentionally. Then Ed failed to follow up basically ignoring the situation. Even if he would have called and said it was nothing they could do, its the lack of resolve for me. IT'S BAD PRACTICE AND BAD BUSINESS. I understand I'm just one of many customers but this situation is unacceptable. I would NOT have approved the repairs had I been told the correct pricing. NEVER EVER leave your car before the inspection is complete and you have seen the COMPLETE write up of cost because they are shady. I would even go as far as to have them show you on the vehicle what they found because that's what a good mechanic does. I've sat there for 2+ hours before for a simple oil change and would have gladly sat there for the inspection but Todd was so sure that everything would be fine and he could get me shuttled home so I didn't have to wait. Which now seems this just gave them more time to get to my car when they could. I hate that he's the one that walked up to my car because he's not the person I usually deal with and its cost me greatly, loss of money, unnecessary stress and MY CAR IS STILL NOT DRIVING RIGHT. More

I had a great experience with Cody! He worked quickly to get me in and out with exactly the car I was looking for. He explained all the features thoroughly. Cody made the car buying experience quick and eas get me in and out with exactly the car I was looking for. He explained all the features thoroughly. Cody made the car buying experience quick and easy. More

Cody was excellent!! He got the deal done for me and I couldn’t be happier with the customer service that I received and with my new car... thanks Cody for helping me get my dream car you were awesome to couldn’t be happier with the customer service that I received and with my new car... thanks Cody for helping me get my dream car you were awesome to work with! More

Cody was and excellent person to deal with. I really loved the way he helped me out. Great explained all the setting and features before delivery of Car. Thanks Cody really appreciate it man!! loved the way he helped me out. Great explained all the setting and features before delivery of Car. Thanks Cody really appreciate it man!! More

Sarah was a pleasure to work with. She took as much time as we needed and was very attentive. She was efficient and made buying a new car easy. as we needed and was very attentive. She was efficient and made buying a new car easy. More