Ed Voyles Honda

I have bought my last two cars from McKenzie. He is not a high-pressure salesman and really listens to what you are saying. He does not try to upsell. I am about to visit him again this weekend for my TH a high-pressure salesman and really listens to what you are saying. He does not try to upsell. I am about to visit him again this weekend for my THIRD Ed Voyles Honda! I love the dealership as a whole - the follow-up calls, the birthday calls - and everyone in the service and parts departments are awesome! More

I recently bought a Honda Accord Sport from Colville McKenzie, and would highly recommend working with him to purchase a new car. He explains everything with a kind and patient manner and he listens we McKenzie, and would highly recommend working with him to purchase a new car. He explains everything with a kind and patient manner and he listens well. Sense of humor and fairness, and what more could you ask for with a salesperson. Thank you! More

Richard Wade is very aggressive and not friendly person. We were trying to buy new Honda Accord LX 2013 yesterday. Do not work with him!!! We were trying to buy new Honda Accord LX 2013 yesterday. Do not work with him!!! More

We were given the best service one could possibly be given. We are very grateful for Chason Pendley. He was very attentive and supportive to our situation. We were not happy with our first vehicle due t given. We are very grateful for Chason Pendley. He was very attentive and supportive to our situation. We were not happy with our first vehicle due to some manufactural complications, but he helped us find the right vehicle within our budget that was comfortable for our family. This is truly an experience of a great car sales manager and he dispels any of the bad myths that you may have heard. We are happy with our experience. We would recommend this dealership to anyone and would come back when we need to buy again. More

I have been a loyal customer of Ed Voyles for over 8 years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It is frustrating that in order to get any information about my vehicle (i.e. my last service at Ed Voyles; completed a few months ago) that I could not get any information over the phone. I have my VIN, driver's licence number, and a variety of other ways to validate that I am the owner of the car. When I come in for service and ask for my records, no ID is required. Instead Ed Voyles is more concerned about me bringing in my car to make money, than to take care of their loyal good standing customers, who are in need and just at that moment can't get the vehicle in their hands. This experience has disenfranchised me, my neighbors, friends, family and co-workers who own Hond vehicles from ever purchasing or servicing their car at Ed Voyles Honda. If you want to experience the frustration of being a loyal customer to only be disappointed in the time of need, then "trust" Ed Voyles with your vehicle. More

Larry Calbert seems to receive good reviews on this site, but my experience with him on 7/22/13 was not good for two primary reasons: (1) a poor response to my initial inquiry; and (2) a high price. Neither but my experience with him on 7/22/13 was not good for two primary reasons: (1) a poor response to my initial inquiry; and (2) a high price. Neither of these reasons may have been his fault specifically, but fault does lie somewhere within Ed Voyles, if not with Mr. Calbert. I had contacted Mr. Calbert about purchasing a 2014 Honda Odyssey Touring Elite with some options that I specified in my request. I had also asked him to let me know when the vehicles would be available on the lot since they were just released. He responded by sending me a quote for a Touring, which is a different and less-expensive vehicle than the Touring Elite. He did not address the cost of any of the options I had listed, nor did he address my question about when the vehicle would be available. Instead, his message contained a number of questions, including asking me which options I think are important and when I would be ready to buy. I responded to him saying that it was frustrating that he did not respond to my questions but instead asked me questions that I had already answered in my original request. He then sent me a separate e-mail that finally contained the information I sought, including the cost of the options. He acknowledged that the original price I received was for the wrong vehicle (Touring, not Touring Elite). It turns out that the initial communication about the wrong vehicle was automatically generated by a computer. The system did not have information for the Touring Elite in it, so it automatically sent me information for the Touring. Richard Wade contacted me to let me know about the issue, and indicated that he was working to resolve that issue with their system by adding the Touring Elite to it. While the initial message was not sent deceptively, the fact remains that the automatic system is imperfect. Even if it had provided some information about the correct vehicle, it still did not address my other questions. A better system would automatically generate the messages, but would require a person to quickly check to make sure that it addresses buyers' questions before sending it out. After I received the pricing information I requested, I was disappointed to find that it was a fair amount higher than the initial price I was offered at other dealerships. Ed Voyles says that they roll a number of fees into their price while other dealerships try to tack them on at the end, which is why the Ed Voyles price quote is both more accurate and higher than one may initially get from other dealerships. However, even when those other fees were added to the other offers I obtained, the Ed Voyles price was higher. While I understand that a dealership has a right to charge whatever it wants for a vehicle, I think others should know that they may have better luck at other dealerships as far as price is concerned. Dealer Rater asks me whether I would recommend this dealership. For now, I said no because it most closely aligns with my views on it. I would not say you should stay away from it entirely, but there are some improvements over others that I think they need to make. More

If getting a root canal were as pleasant as doing business at Ed Voyles Honda, I’d be happy to start every day with a visit to my dentist! One of the most harrowing experiences in my many years ha business at Ed Voyles Honda, I’d be happy to start every day with a visit to my dentist! One of the most harrowing experiences in my many years has been the dreaded prospect of having to find and purchase an automobile...that is, until I had the wisdom and good fortune to visit Ed Voyles Honda. The Voyles dealership was highly recommended to me by my daughter who had bought a ’12 Civic there barely a year ago. She could not be more proud of her car nor more enthusiastic about the people who had helped her, and the first class treatment she had received in virtually every respect. My wife and I had the great pleasure to be working with General Manager Pete Richards, Sales Associate Larry Calbert, and Business Manager Jake Parrish, who coincidentally were the very same people who had so impressed my daughter a year ago. It was easy to understand why. These are all gentlemen of the first order, principally concerned first with the quality of your experience at their dealership, and then with putting you into just the right automobile for you at a comfortable price. When you call, even Linda Darish’s cheerful telephone greeting (“It’s a GREAT DAY at Ed Voyles Honda!”) tells you exactly what to expect, and it’s all true! From the moment you cross the threshold, you’re immediately made to feel like a “member of the family.” It’s not so much about selling cars here as it is about building lasting relationships! If you first visit the Voyles dealership just to see or test drive a Honda, you’ll stay for the treatment you’ll get from their people, and then you’ll be thoroughly impressed by the product. I had fully researched a ’13 Accord sedan and was initially interested in and would have been totally satisfied with a very pretty base LX model until I was casually told of the available LX-Sport model, one step up. The comment was strictly informational. I had not been aware of the Sport and wanted to see it. The pricing was modestly higher but the difference was quite major. There was virtually no pressure; it wasn’t necessary - the car sold itself to me on first sight! These guys weren’t just interested in selling me “a car”; they wanted to be certain I got the car I really wanted and could most afford. I’ve never been happier with an automobile nor with a dealership, and cannot imagine ever going anywhere else but to Ed Voyles Honda! (Coincidence? It turns out that my dentist has purchased TWO vehicles from Ed Voyles Honda!) More

I've had the best experience buying an Used car ever! We have visited about 20 different dealers in a 3 weeks period. David Pilgrim was our used car sales rep. he was very, very, very patient explaining We have visited about 20 different dealers in a 3 weeks period. David Pilgrim was our used car sales rep. he was very, very, very patient explaining and answering all my questions ( during my search for the right car we went there 6 times ). If wasn't for his patience and experience as a Car Sales Rep. I couldn't have the great experience I had. Not to mention Chason Pendley (Used Car Manager) he was very friendly taking the time to seat down with us (me and my husband) answer our questions and doing his best best to give us the best costumer service ever. I also need to mention David Clark (Business Manager) We financed our 2010 Honda CRV- and got the BEST possible rate. He took care of everything for us, even going over his business hours to help us w all paper work/ license plate- I got it in the mail in less than 2 weeks, I didn't have to do anything. He was awesome. I can't thank enough this 3 gentleman for making my life so much easier. I love my new used car! ( forgot to mention that 2 years ago my husband got his Honda Odyssey there too ). More

If I have to describe the sales team of this dealership in one word, I'll say LIAR. We went to this dealership because we were promised a certain price for a Honda Odyssey. I called twice to confirm the p in one word, I'll say LIAR. We went to this dealership because we were promised a certain price for a Honda Odyssey. I called twice to confirm the price before we went. Once we were there, we were told they would not honor the price. We then asked if they could match a price we got from another dealer, which is slightly higher they what they originally offered and we have on a piece of paper, they said no. We left. On our way home, while we are about 10 miles away, they called us and said they would honor the slightly higher price and would we please go back. We went back. I dropped my husband off and left once the paperwork was started because we have small kids to take care of. Once I left, seeing my husband would need to drive the new car back home, they changed their price again. They would not offer the slightly higher price!!! They wanted to charge $300 more! It's okay if they won't give me a deal. It's NOT okay that they would call us back claiming to give me a deal and then told me they would not. My time and energy, also gas wasted on driving back, means nothing to them. I ended up going back for a 3rd time to pick up my husband. I probably should mention as we were walking out, they called us back once again, saying they would work with us. Eh, thanks, no thanks!!! The sales force of this dealership knew nothing about honesty and integrity. Shame on Ed Voyles Honda! More

Great dealer! The price was right and everything worked out! Terry the sales associate was great! I would recommend this dealership to any of my friends! out! Terry the sales associate was great! I would recommend this dealership to any of my friends! More