Ed Voyles Chrysler Jeep Dodge Ram

We (My husband and I) purchased a 2008 Dodge Grand Caravan in 2008. I absolutely LOVED my van and kept it in top notch condition the best ways possible. Regular oil changes, general service, and sche Caravan in 2008. I absolutely LOVED my van and kept it in top notch condition the best ways possible. Regular oil changes, general service, and scheduled maintanance, etc... However it seemed that issues kept arising. Multiple changes of the brakes and rotors as well as heater replacement and air conditioning which were two seperate issues to my surprise and the sliding doors seemed to always freeze when retracting. To top it all since I've had the van (from April 2008- present) the backup camera has worked literally a handfull of times. We went to the Chattanooga dealership numerous times to have the backup camera issue resolved. Long story short the camera still isn't working. After I contacted Chrysler Corp. arrangements were made to have the camera replaced with my out of pocket expense being a $100.00 deductible. This camera was installed 05/2011. The camera still doesn't work - needless to say Crown Chrysler of Chattanooga is still trying to contact Chrysler Corp. as we were last advised "to see what can be done next," as per Willy. Upon the continuation of my life we were blessed to move to Marietta GA where I thought I would add chapters to this NIGHTMARE regarding my van. On 02/22/2012 I called Ed Voyles and spoke with Stacy M. as it was time for our oil change and I had an issue with the brake lights staying on from time to time and of course I had to mention the BACKUP CAMERA issue. She was so thorough in documenting my concerns over the phone and set me up for an appointment that day at 8:45AM. Upon arrival my van was taken into the service area where I watched a 23 point inspection take place. I was shown all my actual fluids and what they should look like in addition to a walk around inspection to check for other areas that may need service. I was literally blown away because of the 3 other Dodge Dealerships I've taken my van to for service I have never seen anything like that before. Then Stacy goes over the notes she had made with me over the phone and verifies that the backup camera is still under warrenty and she can even see there in the shop that it is not working. She suggests that since these areas may take some time to work on that I should allow there shuttle to take me home and they will bring me back once the van was ready. I received the most unexpected OUTSTANDING Customer Service imaginable. Although the backup camera was not in stock she has arranged to have me return to the shop once it arrives for it to be installed and the shuttle service have already been offered to me for my convienence. I am hopeful that it will work this time it's installed as I am no longer having the issue with the break light staying on anymore due to the repairs they made. Thank you and I wish that everyone could experience service like this. More

I am sold on Ed Voyles Jeep as long as Jared and Jeremy are employed there. This was my 2nd purchase from the dealership in 2 years. The guys there remembered me, and had my deal worked up practically as I are employed there. This was my 2nd purchase from the dealership in 2 years. The guys there remembered me, and had my deal worked up practically as I walked in the door (I had called a couple of days earlier with a description of what I wanted and they found my car as well as some alternatives not only on their lot, but also out of state). I did not have to sit and haggle, and yet, I wound up with a better, less expensive deal than I had originally agreed on! HOW OFTEN DOES THAT HAPPEN IN THE CAR BUSINESS??? I would trust my kids getting their first vehicles working with either of these men and the fact that the GM of the dealership thanks you personally just for coming into his store is a really cool thing. They really show that they care about customers and I will always go back for cars and service from Ed Voyles Jeep. More

Would give 0 stars, if possible. Save your time and visit the Canton, GA Jeep Dealership! Ed Voyles wasted our time and tried wasting our money!!! Didn't appreciate their laugh at our offer, after spendi the Canton, GA Jeep Dealership! Ed Voyles wasted our time and tried wasting our money!!! Didn't appreciate their laugh at our offer, after spending 2 hours sticking to our original offer. Got the deal we wanted PLUS SOME without any of their help. They do not care about the customer, only about their mark up. More

Royce Worley was the best. After searching for dealers on the web and visiting a dealer close to my house, I was very upset with the quality of service and the 'old way' of let's make a deal car buying. on the web and visiting a dealer close to my house, I was very upset with the quality of service and the 'old way' of let's make a deal car buying. Royce was upfront, honest, knowledgeable and low pressure. I equated buying a car like going to the dentist, not any more. Kudos to Royce as I drove away in my brand new jeep cherokee. To put the icing on the cake, when I went to that dreaded "little room" where they try to sell you all the extended warranties, etc. I met Frank Sobeck who also was low pressure and was able to combine a long term warranty with a lower interest rate. on top of that, after I got home, he emailed me saying he researched a better deal after I left. All of this was unheard of to me in buying a car. I know I typed more than 25 words, but 25 wasn't enough to fully explain the pleasant experience I received st Ed Voyles Jeep in Marietta. More