Ed Voyles Acura

I'd give 1/2 star, if I could...military customers stay away Took 3 tries, YES! 3 times emailing and calling to get someone who would work with us. At first very polite and confirmed they would honor USAA pricin Took 3 tries, YES! 3 times emailing and calling to get someone who would work with us. At first very polite and confirmed they would honor USAA pricing and even give a military discount. However, they absolutely rip of on trade in. I am glad I never mentioned over 10k downpayment, prob would have ripped me off even more. Salesman was down right rude when I tried negotiating the $ of the trade. For an Atlanta size city, Voyles is definitely not competitive or understands what customers expect from a premium brand dealership. Regardless, went to another voulme sale dealer and received a much better deal, hint: they are the largest dealer in Atanta for Acura. More

The Service Department is slow and not customer focused I made an appointment for an oil change for my 2012 TL which is the last service of the prepaid service plan I bought when I purchased the car. The o I made an appointment for an oil change for my 2012 TL which is the last service of the prepaid service plan I bought when I purchased the car. The oil change took 2 hours and I had to get the service manager involved to get my car after 2 hours or it would have taken longer. They did not even check on an issue that I requested they look at. I have brought my TL in for service for the last three years and have received similar treatment. I wanted to give them a fair shake but can not recommend this dealership for their service dept. They are very uncaring and unprofessional. Steer clear of this dealers service dept. More

Worst of the Acura Dealers I have dealt with The ironic thing is Ed Voyles Acura's Sales experience is one of the best I have ever had and I buy a lot of cars. The bad thing is this service depar The ironic thing is Ed Voyles Acura's Sales experience is one of the best I have ever had and I buy a lot of cars. The bad thing is this service department is a bunch of yo yos. They do incomplete work, then damage a tail light (at least they replaced that) and then can;t follow through. When they know you are not happy you mysteriously don't get the usual follow up "How was your service" survey and phone call. And some of the most unprofessional folks I have dealt with. Most of them in service answer the phone "Hello... I expect "Hello this is Jimmy how can I help you" or at minimum at least "Hello this is..." Best advice I have is to most definitely buy your car here, but get it service at one of the other Acura dealers. More

Both my girlfriend and I have been long time Honda/Acura consumers having purchased 10 products in the last 10 years. Recently she decided she wanted to trade in her 2011 TSX for a 2014 RDX. We have dealt w consumers having purchased 10 products in the last 10 years. Recently she decided she wanted to trade in her 2011 TSX for a 2014 RDX. We have dealt with most of the dealers in Metro Atlanta and many of them had not impressed us. Either the sales experience was mediocre or the finance experience was horrible. This time we decided to try Ed Voyles Acura since we had never used them before, but I almost got a new TL from them a few months earlier. We contacted our sales person, Bryan Felton, to make sure he had a vehicle we wanted and to set up a time to check it out. Bryan was a wonderful sales person every step of the way. He arranged to ship in a vehicle that we wanted without even asking for a deposit. When the vehicle arrived we noticed an issue with the front bumper, but no worries, because the GM, Bill Stout, stepped up and had the issue resolved to our liking without any hassles at all. Next was the dreaded finance process, I have never enjoyed that process nor have I ever had a good experience with finance people that close the deal. Well to my surprise this time was not only problem free, it was truly a pleasurable and exceptional experience. There was no arm twisting to buy unnecessary add ons or warranties, once we said no Joy moved on. All in all this was probably the best car buying experience I have ever had, and I have purchased over 20 new cars during the last 20 years. Acura should do everything it can to train their dealers to be more like Ed Voyles as they were exceptional in customer service and the entire experience from start to finish. I would recommended Ed Voyles to anyone in the market for a new car and hope to do business with them again in the future. More

Outstanding service excellence with extremely friendly and accommodating staff. This is the best dealership in Atlanta! We love having our MDX serviced at Ed Voyles Acura. and accommodating staff. This is the best dealership in Atlanta! We love having our MDX serviced at Ed Voyles Acura. More

Searched several statewide dealerships for particular model (color & interior) TSX w/ Tech. Several dealerships had in various GA cities and we were willing to drive to get the model we wanted. Due to th model (color & interior) TSX w/ Tech. Several dealerships had in various GA cities and we were willing to drive to get the model we wanted. Due to the distance, tried to do as much over the phone as possible. On initial call to Ed Voyles, was put in touch with Sales Consultant Holly, & asked for a best offer quote and detailed information on the car/s available, before narrowing our travel direction. There were two Dealerships in Atl. called both(about an hours drive away) that had the model we were looking for. From the initial call to the close of the sale The entire Ed Voyles Team were GREAT! All dealerships were very close (or probably would have been) at final sale price but the offer and service at Ed Voyles Acura over the phone sent us direct to them. Upon arrival were shown the car, it had been detailed and was gased and ready for a test drive parked right by the door and ready to go. Holly had all the paperwork, car info, File with extra copies of all codes etc. ready for us at here desk. She went over all the details of the car features etc. after the test drive. Finance Manager Robert(Bob) Welch had everything prepared on the financial end very quickly once the deal was closed and was a pleasure to deal with. Met Team Service Manager Jeff Butera (sorry to interupt lunch Jeff) but he took time away from lunch to show us around the service area with Holly. Can't say enough good things about the experience with this dealership & it's staff! By far the BEST / EASIEST car buying experience my wife and I have ever had. Was well worth the drive & would HIGHLY recomend for both cost saving and service! More

I had a phenomenal experience at this dealership and my sales person was great. Antonio made himself availabe whenever necessary, and it was an absolute pleasure dealing with the General Manager. I would g sales person was great. Antonio made himself availabe whenever necessary, and it was an absolute pleasure dealing with the General Manager. I would gladly give them my business in the future, and I strongly recommend them. More

I worked with Michael when I recently purchased my 2010 Acura MDX with Tech package. All of the Ed Voyles team members I worked with were great. They beat the price of the many local dealerships I shoppe Acura MDX with Tech package. All of the Ed Voyles team members I worked with were great. They beat the price of the many local dealerships I shopped. They gave me a fair price for my trade-in with no hassle. I actually look forward to bringing my MDX back for scheduled maintenance. I highly recommend Michael and the team at Ed Voyles. More

My Mother was in town recently from Indiana and needed her 2001 CL worked on so we called Ed Voyles to make an appointment so they could assess and repair. Upon retrieval the car had been cleaned inside her 2001 CL worked on so we called Ed Voyles to make an appointment so they could assess and repair. Upon retrieval the car had been cleaned inside and out (it was a mess after the long drive to Atlanta) and since the repair was so minor they did not even charge her! I had purchased the car there for myself but my Mom loved it so much she bought it from me. I then bought a VW and WOW what a difference in customer service. Whenever I take my car in for service I have to wait for hours even for a simple oil change and trust me, it has never been cleaned even for the expensive scheduled maitenance. When it comes time to replace either vehicle we will certainly return to this dealership whether it is 25 miles away or 500 miles away. The service here is ALWAYS exceptional and as a consumer it is greatly appreciated. More

I had to have my transmission replaced on my 2001 MDX. They made this very unpleasant situation bearable. Everyone I spoke with was great. They gave me a loaner car that was even better than my car. Which They made this very unpleasant situation bearable. Everyone I spoke with was great. They gave me a loaner car that was even better than my car. Which some dealerships do not do. They absolutely spoiled me. Two weeks after my car was done we had to replace my husbands engine in his Chevrolet Silveraldo. Worst experience ever. I wish Acura had a truck just so if I ever had to have it worked on I could bring it here. I will never take my car anywhere else. I live 25 miles away and their service for me it is worth the drive. There are two other dealership that are much closer and I drive right on past them to get top notch service. I have already told everyone I know about this wonderful experience. More