Ed Shults Ford Lincoln

very nicely done Kristin Griffith helped me set up the appointment for a replacement air filter. It only took a couple of days get the appointment. When I got there Kristin Griffith helped me set up the appointment for a replacement air filter. It only took a couple of days get the appointment. When I got there she was very efficient, the replacement didn't take very long, and I left with a clean car and new air filter. I was very pleased with the service. More

Efficient Thank you Ron Snyder and Rachel for the excellent service and outstanding job!! I feel secure coming to Ed Shults. The transmission flush really impro Thank you Ron Snyder and Rachel for the excellent service and outstanding job!! I feel secure coming to Ed Shults. The transmission flush really improved the car performance. Many thanks, Shelly & John More

Zexcellent as usual! I've bought many cars here. If you want superior handling get a Lincon..every aspect is top notch! The entire experience is smooth and as a customer y I've bought many cars here. If you want superior handling get a Lincon..every aspect is top notch! The entire experience is smooth and as a customer you are well taken care of, the cars are super too! More

Same great service Have not had 1 issue with any service in over 9 years. I never smell spilled oil after a change. Always clean when I pick it up. Have not had 1 issue with any service in over 9 years. I never smell spilled oil after a change. Always clean when I pick it up. More

Very knowledgable They have always known what my vehicles have needed and were very straight forward in bringing this information forward at the time of service. Very They have always known what my vehicles have needed and were very straight forward in bringing this information forward at the time of service. Very reasonable on price. More

Great Experience! I just bought a used Lincoln from Schults. From our salesperson, to finance, to the service department, our experience was outstanding. Everyone was I just bought a used Lincoln from Schults. From our salesperson, to finance, to the service department, our experience was outstanding. Everyone was really friendly and easy to work with. Hasan (sales) and Ron (service) especially deserve praise for ensuring all our requests and needs were met. And thanks to Ed Shults for personally showing his gratitude for the business. More

The Best! From the Salesman, Dennis Sealy, in Finance, Chris Baker and Service, Chad Ramsey, everyone has been top notch. They have taken care of everything I From the Salesman, Dennis Sealy, in Finance, Chris Baker and Service, Chad Ramsey, everyone has been top notch. They have taken care of everything I have ever needed on my Lincoln MKZ from day one. I have had my MKZ for three years and the team at Ed Shults Ford has made the experience very easy. I will definitely purchase another vehicle from them! More

Shults service package Bought a new truck and the Shults advantage to go along with it. Great purchase! Everyone is helpful and makes sure everything is taken care of right. Bought a new truck and the Shults advantage to go along with it. Great purchase! Everyone is helpful and makes sure everything is taken care of right. Thank you. More

Vehicle Lease I couldn't begin to describe how bad this service was. Every time I brought my vehicle for service they messed something up. I had a molding fall off I couldn't begin to describe how bad this service was. Every time I brought my vehicle for service they messed something up. I had a molding fall off of my 2013 for fusion, no big deal I thought, boy was I wrong. It took a full 6 months to get it fixed. Now before anyone jumps to there defense of "well they had to order it" oh no. They called me and said "your part is here" great only took a week. So I being it down for oil change and to get molding done. After u go to get my vehicle the window molding isn't fixed. I ask why they didn't do it. They said "we don't have the part". So I explained that someone called me and told me it was here and they apologized and guy ordered it in front of me. That sounds great right fix there problem right in front of you. Well you would be wrong they they call me a week later and left me a voice mail and said the part was here. So I called to make and appointment. I bring my car in and leave it and when I go back to pick it up molding still not fixed. They told me I called for an inspection not for it be fixed. So i left and brought it back a few months later when it needed and oil change and the car had 4 recalls. They finally fixed the molding and do they recalls but I go back and pick vehicle up and the sticker in the window for oil change wasn't changed. So I walked back in and asked and they said they did and inspection. I asked who does an inspection 3 times in one year. I advised them I wasn't paying for it cause I didn't ask for it. I wanted an oil change so they said they would do it. So I left and went shopping with my wife and they said we will call you when it's ready. This was at 3pm that day (they had my vehicle at 6:30am). Shults doesn't call me when 4:50pm roles around I call and ask if my vehicle was done they stated "yes it has been for 45min". I asked why I wasn't called and she said they attempted and I had no missed called or voice mail. She advised me that they closed in 10min so I had to go across town and got there at 5:05pm and they had someone waiting outside to give me my keys cause they closed. Now this is just my most recent issues with Shults Ford and Lincon. You can see if I gave you all my problems you would be here all day reading. I don't know if anyone will read this but you should be aware that this was my first lease with Shults and my LAST vet disappointed that a local home grown dealership was so awful. I would never suggest anyone to go through them. If you want to to keep money local forget it there service is awful. Also forget about trying to contact anyone down there via email. They won't respond nor will they call you back unless they want something from you. Good luck to you if you choose them as your dealer. More