Ed Shults Ford Lincoln

Awesome! Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn' Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn't be happier with our new vehicle. Kudos to Austin, Rich and Chris for making the deal go so smooth. Thank you! More

Super Auto spa It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job done on any car. More

terrible In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a transit connect was a frustrating 5 visit marathon, that ended with me just giving up. Service manager was very immature and insulting to work with. Left my new transit with dirty hand prints all over my head ;liner and dirty foot prints on the seats and interior. NEVER do business with this dealership if you do sale your mistake before taking it back for service. More

This place was great to me. I am an hour and a half from this dealership and they were aware of that, so they moved right along in servicing my Edge.They did an excellent job and I am an hour and a half from this dealership and they were aware of that, so they moved right along in servicing my Edge.They did an excellent job and even washed my vehicle.The service department was very friendly and very professional. They really care for the customer. I scheduled my truck for the following week,as I leased both vehicles at the same time.. I received the same treatment as I did with my Edge. Service is excellent ! I will return and I will surely recommend this dealership to everyone. More

Nice car BUT.. Leased a 2013 Hyundai Elantra. Nice car and decided to buy. But there are reasons for disgust. Tires were junk and wore out quickly with no help from Leased a 2013 Hyundai Elantra. Nice car and decided to buy. But there are reasons for disgust. Tires were junk and wore out quickly with no help from Hyundai. Had a blow out on thruway to discover no spare. Not even a donut tire!!! AND Hyundai and Shults did not refund any of my towing costs. That's right, I paid for the tow even though I had roadside coverage with Hyundai. So yes I bought the car but customer service sucks. More

2016 Hyundai Sonata I am a repeat customer with Ed Shults Ford and Hyundai. Recently purchased a new 2016 Hyundai Sonata for my daughter from Mike Butterfield. Mike is th I am a repeat customer with Ed Shults Ford and Hyundai. Recently purchased a new 2016 Hyundai Sonata for my daughter from Mike Butterfield. Mike is the most knowledgeable and courteous Hyundai sales person you will ever find. I always have the best sales experience at Ed Shults and would never even consider going anywhere else for my new vehicles. I also would like to commend the Hyundai sales manager, Roger Hawk, Ed Shults III, Chris Baker and Chad Ramsey. More

2016 Ford Explorer I am a new customer with Shults of Jamestown, I was very happy with the leasing process of my Explorer, staff was efficient, courteous and very helpfu I am a new customer with Shults of Jamestown, I was very happy with the leasing process of my Explorer, staff was efficient, courteous and very helpful. I've been back now for 2 service appointments, both were very good. Short wait times, courteous staff. I'm very happy I discovered Shuts Ford of Jamestown. More

2013 Dodge Dart I was very please with my service on my vehicle. Rachel Lupton was very friendly and helpful with my service. She informed me what was going on with I was very please with my service on my vehicle. Rachel Lupton was very friendly and helpful with my service. She informed me what was going on with my car and informed me of other services they had. I make a remark that I was having trouble keeping my seats clean. She gave me an pamphlet on their detailing service. They also wash your car after you had it services. It was nice to drive away in an clean car. More

2007 F350 LARIAT OUTLAW 6.0 ,ENGINE FAILURE due to EGR COOLE My truck broke down in West Virginia on way back from Florida. It was,smoking very bad and overheating spike. I got it towed to Shults,Ford in Jamest My truck broke down in West Virginia on way back from Florida. It was,smoking very bad and overheating spike. I got it towed to Shults,Ford in Jamestown NY. Chuck Frye and Ed Shults,Jr. worked on it right away with the,service manager. I rely on my truck to carry my VA wheelchair around. Without it makes life very difficult. Shults,Ford even to my pleasant surprise found out my truck was,still covered,under 3xtended warranty. Thank you Shults,Ford,of Jamestown NY. You really saved a service connected disabled veteran. God bless you all! More

my first brand new auto I am very pleased with my new Santa Dr. The sales rep was very helpful and did a great job of helping us with finding what we wanted.Mr butterfield wa I am very pleased with my new Santa Dr. The sales rep was very helpful and did a great job of helping us with finding what we wanted.Mr butterfield was very helpful in showing us how to use the great features in the dashboard. He was very polite and personable. More