Ed Shults Ford Lincoln

Fix from a break down (recall fix from another dealer) I was very happy with the initial call to Schultz to get my car taken care of, got an appointment very quickly. My car was fixed promptly phone call I was very happy with the initial call to Schultz to get my car taken care of, got an appointment very quickly. My car was fixed promptly phone calls were handled professionally, service representative was very nice and answered my questions and I’m happy with the results. Thank you Anita and Ron ! More

Horrible Service department, lazy sales staff Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disg Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disgusted with this service department, and half of the sales team. More

2017 Ford Escape Kain and Doug went above and beyond the call of duty to get me into my Ford Escape. No rock was unturned and every avenue was explored. Top notch and Kain and Doug went above and beyond the call of duty to get me into my Ford Escape. No rock was unturned and every avenue was explored. Top notch and very professional. I got the vehicle I wanted and the payment I could afford. I Highly recommend both Kain and Doug for your vehicle needs. Chris in finance was very knowledgeable and helpful in explaining the ins and outs of the financing of the deal,very professional. More

Fantastic experience! I was able to drive my vehicle off the lot which is exactly what I wanted. Everyone was professional, friendly and extremely helpful. Korey Bastion wa I was able to drive my vehicle off the lot which is exactly what I wanted. Everyone was professional, friendly and extremely helpful. Korey Bastion was totally awesome! My purchase of my 2017 Ford Explorer was relatively painless. Morey took care of the registration, plates, insurance. All I had to do was drive it off the lot! More

Soup sandwitch I purchased a 2016 Flex very nice car. The financing was screwed up worse than a soup sandwich. I used my trade in and $10,000.00 for down payment and I purchased a 2016 Flex very nice car. The financing was screwed up worse than a soup sandwich. I used my trade in and $10,000.00 for down payment and applied for the 0% Ford financing. I set up a special account for direct withdrawal. There was a substitute doing the paper work, not their regular finance person. The finance person never registered the 10,000 electronically, so when I called the 800 ford credit number they had me owing 10,000 more than I did. I spoke with the normal finance person and he told me he would get it resolved and call me back that day. Two days went by and I did not hear from him so I called him and he was in touch with Ford but nothing had been resolved. After a couple of weeks it was finally resolved (so I thought) until I got a statement from Ford credit that there was a late charge. Why would there be a late charge if I set up a direct withdrawal with plenty of money to cover the payment. Ford credit never set up the account. What a cluster! I made a call to the normal finance person at Ed Shultz and he arranged a conference call with Ford credit I have been assured that the late charge will be removed and the automatic withdrawal will be set up. In 3-5 business days. Shultz offered me an extra year of roadside assistance. I already have platinum AAA and roadside assistance with my insurance. More

Awesome! Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn' Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn't be happier with our new vehicle. Kudos to Austin, Rich and Chris for making the deal go so smooth. Thank you! More

Super Auto spa It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job done on any car. More

terrible In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a transit connect was a frustrating 5 visit marathon, that ended with me just giving up. Service manager was very immature and insulting to work with. Left my new transit with dirty hand prints all over my head ;liner and dirty foot prints on the seats and interior. NEVER do business with this dealership if you do sale your mistake before taking it back for service. More

This place was great to me. I am an hour and a half from this dealership and they were aware of that, so they moved right along in servicing my Edge.They did an excellent job and I am an hour and a half from this dealership and they were aware of that, so they moved right along in servicing my Edge.They did an excellent job and even washed my vehicle.The service department was very friendly and very professional. They really care for the customer. I scheduled my truck for the following week,as I leased both vehicles at the same time.. I received the same treatment as I did with my Edge. Service is excellent ! I will return and I will surely recommend this dealership to everyone. More

Nice car BUT.. Leased a 2013 Hyundai Elantra. Nice car and decided to buy. But there are reasons for disgust. Tires were junk and wore out quickly with no help from Leased a 2013 Hyundai Elantra. Nice car and decided to buy. But there are reasons for disgust. Tires were junk and wore out quickly with no help from Hyundai. Had a blow out on thruway to discover no spare. Not even a donut tire!!! AND Hyundai and Shults did not refund any of my towing costs. That's right, I paid for the tow even though I had roadside coverage with Hyundai. So yes I bought the car but customer service sucks. More