Ed Shults Ford Lincoln

slow service bad attitudes pawned their problems on the tech over the years dealing with this dealers service department is the worst! I have heard every excuse in the book from their people. but i work for a p over the years dealing with this dealers service department is the worst! I have heard every excuse in the book from their people. but i work for a private transportation co. and this dealer is the closest and my hands are tied cause of distance from to other dealerships is to far for two people to drive and drop off and two people to pick up. besides them just throwing parts at every thing and calling it fixed especially wen its under warranty i cringe every time we have to send them a vehicle if it was not for the vehicles being under warranty thy would never see anything from this fleet i feel sorry for the ford factory that this dealer screws on a daily basis. and to be left on hold for over 10 minutes to come back with i don't wen it will be done wt f does that mean you don't no how long the job takes? i no your tech is only gonna get paid for the time the book says it does so take the service writer out of the pic. and let me talk to the tech cause your middle man is not combatant enough to give it straight this is years of just bad service something needs to be addressed a.s.a.p. More

Great Sales Experience Bought a new 207 Ford Explorer in February 2017 and worked with Austin the salesman. Austin made the buying experience easy and did what he could to h Bought a new 207 Ford Explorer in February 2017 and worked with Austin the salesman. Austin made the buying experience easy and did what he could to help. Went back I. August of 2018 with my mom to talk with Austin about a vehicle for her. Again Austin made her purchase experience very easy! Would recommend Austin to anyone looking for a new Ford! More

Fix from a break down (recall fix from another dealer) I was very happy with the initial call to Schultz to get my car taken care of, got an appointment very quickly. My car was fixed promptly phone call I was very happy with the initial call to Schultz to get my car taken care of, got an appointment very quickly. My car was fixed promptly phone calls were handled professionally, service representative was very nice and answered my questions and I’m happy with the results. Thank you Anita and Ron ! More

Horrible Service department, lazy sales staff Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disg Gave this dealership multiple chances to correct the same issues with my vehicle, they failed at every attempt and made things worse...Completely disgusted with this service department, and half of the sales team. More

2017 Ford Escape Kain and Doug went above and beyond the call of duty to get me into my Ford Escape. No rock was unturned and every avenue was explored. Top notch and Kain and Doug went above and beyond the call of duty to get me into my Ford Escape. No rock was unturned and every avenue was explored. Top notch and very professional. I got the vehicle I wanted and the payment I could afford. I Highly recommend both Kain and Doug for your vehicle needs. Chris in finance was very knowledgeable and helpful in explaining the ins and outs of the financing of the deal,very professional. More

Fantastic experience! I was able to drive my vehicle off the lot which is exactly what I wanted. Everyone was professional, friendly and extremely helpful. Korey Bastion wa I was able to drive my vehicle off the lot which is exactly what I wanted. Everyone was professional, friendly and extremely helpful. Korey Bastion was totally awesome! My purchase of my 2017 Ford Explorer was relatively painless. Morey took care of the registration, plates, insurance. All I had to do was drive it off the lot! More

Soup sandwitch I purchased a 2016 Flex very nice car. The financing was screwed up worse than a soup sandwich. I used my trade in and $10,000.00 for down payment and I purchased a 2016 Flex very nice car. The financing was screwed up worse than a soup sandwich. I used my trade in and $10,000.00 for down payment and applied for the 0% Ford financing. I set up a special account for direct withdrawal. There was a substitute doing the paper work, not their regular finance person. The finance person never registered the 10,000 electronically, so when I called the 800 ford credit number they had me owing 10,000 more than I did. I spoke with the normal finance person and he told me he would get it resolved and call me back that day. Two days went by and I did not hear from him so I called him and he was in touch with Ford but nothing had been resolved. After a couple of weeks it was finally resolved (so I thought) until I got a statement from Ford credit that there was a late charge. Why would there be a late charge if I set up a direct withdrawal with plenty of money to cover the payment. Ford credit never set up the account. What a cluster! I made a call to the normal finance person at Ed Shultz and he arranged a conference call with Ford credit I have been assured that the late charge will be removed and the automatic withdrawal will be set up. In 3-5 business days. Shultz offered me an extra year of roadside assistance. I already have platinum AAA and roadside assistance with my insurance. More

Awesome! Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn' Traveled from PA to see what vehicles this store had in stock. We found a Roush F-150. We got a good trade in on our other 2 F-150 trucks and couldn't be happier with our new vehicle. Kudos to Austin, Rich and Chris for making the deal go so smooth. Thank you! More

Super Auto spa It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job It was worth the day's "down time" away from our car...SUPER JOB on everything! Plus nice customer service. We have never had such a great detail job done on any car. More

terrible In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a In my opinion the complete experience was a horrible experience. Sales staff played bait and switch games from 50 years ago. Service for warranty on a transit connect was a frustrating 5 visit marathon, that ended with me just giving up. Service manager was very immature and insulting to work with. Left my new transit with dirty hand prints all over my head ;liner and dirty foot prints on the seats and interior. NEVER do business with this dealership if you do sale your mistake before taking it back for service. More