Ed Shults Ford Lincoln

I was in for a 30K service and was very pleased with the service I received. Rachael was very helpful and friendly. I will definitely return for service. service I received. Rachael was very helpful and friendly. I will definitely return for service. More

I went to Ed Shults Ford Lincoln to look at a SUV that I was interested in. The salesman was very friendly. His name was Scott. He was not only friendly but he was very knowledgeable as well. He gave me a d was interested in. The salesman was very friendly. His name was Scott. He was not only friendly but he was very knowledgeable as well. He gave me a deal that I could not walk away from. I am very happy with my SUV and the deal that I received from Scott. I am also very impressed at the friendliness of the staff and the cleanliness of the building as well. Thank you Scott and thank you Ed Shults. I am a very happy customer who will be a lifetime customer at Ed Shults. More

Rachel was very helpful with my rear windshield replacement. She kept in touch with me about the time needed for the work to be completed and called me when it was done ...on a Saturday! replacement. She kept in touch with me about the time needed for the work to be completed and called me when it was done ...on a Saturday! More

Ed Shults made it the easiest deal I have ever made. Dennis was quick to respond. Trade in negotiations remotely via pictures was also pleasant and quick. Dennis was quick to respond. Trade in negotiations remotely via pictures was also pleasant and quick. More

Called Ed Shultz Ford when my check engine light came on and diagnostic test showed waste gate solenoid problem. Was quoted $151.67 for part and $100 for labor. Made appointment for service to be done. Got and diagnostic test showed waste gate solenoid problem. Was quoted $151.67 for part and $100 for labor. Made appointment for service to be done. Got there slightly before scheduled time. Was asked if the part had already been ordered. (It seemed like they were unaware of my appointment even though it had been confirmed by text message) Was told it would be an additional $60 to $100 for them to do diagnostic. End bill was $182.00 for part, not the $151.67 I was quoted and $264 labor. Not the $100 I was quoted, or even the original $100 plus $100 for diagnostic test. Very disappointed that they don't honor their quotes. More

Thank you for the Customer Service, Reminders and accommodations made to work with my time schedule. accommodations made to work with my time schedule. More

Great service and good people. Love our new truck. Thanks. Thanks. More

Rachel and the team there are great! Wish I could same about the workmanship and quality of components from the Ford factory! Why a transmission pan would rust through on a truck with 47K miles is ridicul about the workmanship and quality of components from the Ford factory! Why a transmission pan would rust through on a truck with 47K miles is ridiculous. Again, great treatment from the team at Shultz but Ford factory needs to get their stuff together or this will be my last Ford truck! More

I cant say enough about these guys,there all so kind and helpful.When your car gets done you know your driving it away feeling safe. helpful.When your car gets done you know your driving it away feeling safe. More

We needed to have the computer set up for trailer brakes. Should be a max 10 min job. I ended up paying an employee for 3 hours of watching techs walk past the truck, leaving lights on until battery was dea Should be a max 10 min job. I ended up paying an employee for 3 hours of watching techs walk past the truck, leaving lights on until battery was dead, then plugging the truck into computer and 5 minutes later job was done. I understand scheduled appointments can run into delays but this was uncalled for. Price was reasonable for work done, 3 hours wait time was not reasonable. More