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Ed Shults Ford Lincoln
Jamestown, NY
170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 170 reviews
April 24, 2013
Your staff (Jim, Jayson, Kain) that I dealt with on the trade of my Ford Ranger were plain and simple "Customer Oriented" Except for a bit slow on paperwork processing which I think was due to a busy Frid trade of my Ford Ranger were plain and simple "Customer Oriented" Except for a bit slow on paperwork processing which I think was due to a busy Friday night , they took care of me. The Ranger I traded for was missing the second key and the FOB. I stopped back yesterday and that matter was taken care of. Even though this dealership isn't real close to the Erie market I would still recommend.to my friends. Dick Durst More
by 1234db
Employees Worked With
Kain Kolstee
April 21, 2013
When we visited this dealership to test drive cars we were treated very well. We weren't pressured and all of our questions were answered timely and efficiently. We drove a few different models and when were treated very well. We weren't pressured and all of our questions were answered timely and efficiently. We drove a few different models and when we decided which model we wanted, they were able to locate one that was the color and options we wanted and they had it there the next day. It was by far the most pleasurable, painless car buying experience we have ever had. We are very pleased with the car, the people at the dealership and the deal itself. We recommend this dealer to anyone and look forward to doing business here again. More
by min74
Employees Worked With
Chris Baker
April 15, 2013
Everyone at the used car section of the dealership was friendly and accommodating. The vehicle we looked at was available to look at and drive and nobody pressured us in any way. We did feel the price was friendly and accommodating. The vehicle we looked at was available to look at and drive and nobody pressured us in any way. We did feel the price was high for a used vehicle with over 40,000 miles, and found out there was very little room for negotiating. However, salesperson, Chris Doane & his manager did keep in contact w/us and eventually we came to a deal that was fair. The only complaint I really had was the detailing of the vehicle, I expected it to be much cleaner, - no stains in carpet, crevices cleaned out, basically presented with a "like new" look & smell. Completing the deal, including all paperwork was very convenient and taken care of quickly. Hopefully the customer service doesn't stop there, as Shults offers their "Shults Advantage" for an entire year after purchase, and boasts that their Service Dept is equally committed to excellent service. More
by CStroup
Employees Worked With
Chris Baker
February 08, 2013
I visited several dealerships between Buffalo and Pittsburgh so I feel as though I am almost a pro on the subject!! The guys that helped me at Shults were by far the best of all. They were attentive Pittsburgh so I feel as though I am almost a pro on the subject!! The guys that helped me at Shults were by far the best of all. They were attentive and I felt spoiled! They gave me EXACTLY what I wanted and I am in love!! I honestly can't see myself ever going anywhere else!!! More
by hagillispie
Employees Worked With
todd glenn and roger palmer
February 06, 2013
By far the absolute best car dealer around! I worked with Josh.. but they ALL were fantastic and felt very welcoming! I am not sure exactly who I worked with but there were about 6 or 7 of them... Josh, Roge Josh.. but they ALL were fantastic and felt very welcoming! I am not sure exactly who I worked with but there were about 6 or 7 of them... Josh, Roger, Cane, Christina.... :) More
by ashleydigie
Employees Worked With
joshua tunison, Chris Baker
January 16, 2013
After shpooing all local and internet dealers I not onl found the best pricing on an in stock vehicle I was treated like royalty! EVERYTHING I was told or promised was taken care of perfectly! I will be ba found the best pricing on an in stock vehicle I was treated like royalty! EVERYTHING I was told or promised was taken care of perfectly! I will be back! More
by 2013FX4
Employees Worked With
Roger Palmer Todd Glenn and Chris Baker, Chris Baker
July 13, 2012
this place is a joke. they are rude and inconsiderate to ones feelings. when you go to them for an apology on something they did that was outright wrong, they pretty much give you "we have a reputation to ones feelings. when you go to them for an apology on something they did that was outright wrong, they pretty much give you "we have a reputation to uphold". ummm, yeah, no crap. why do you think we are coming to you as a customer? which, btw, whose family has bought 3 vehicles from them in the past year. i live in a small town and where i live (another state) they would NEVER do this to a family. they pick on the elderly. More
by suckycustomersvc
Employees Worked With
the whole place...
June 29, 2012
Great dealer with excellent customer service! Everyone was so helpful & so nice. I wouldn't do business with anyone else. If you're looking for a place to buy a car go to Shults. was so helpful & so nice. I wouldn't do business with anyone else. If you're looking for a place to buy a car go to Shults. More
by Lisa11223
Employees Worked With
Tim Shults, Jesse Milne
May 09, 2012
Both my salesman Roger, and the sales manager Todd went out of their way to make sure both my wife,and I understood every step of the process of ordering out new 2013 Mustang. From the 1st step of the bui out of their way to make sure both my wife,and I understood every step of the process of ordering out new 2013 Mustang. From the 1st step of the build all the way to the big red bow that they put on it in the showroom. We could not have asked for 2 people who cared more. Both, did a great job. More
by thebluefin1959
Employees Worked With
Roger and Todd
August 27, 2011
After being trying to be scammed by Kia we visited Shults Ford. We bought a 2008 Dodge Durango from them at a very fair price. I believe we got a fair trade in value of our 1999 Jeep Grand Cherokee. Our Fina Ford. We bought a 2008 Dodge Durango from them at a very fair price. I believe we got a fair trade in value of our 1999 Jeep Grand Cherokee. Our Financing was very fair, all the employees were very nice and accomodated us anyway they could. The Durango has been the best car we've ever owned, I've had excellent service from all Shults dealerships. More
by ihatekia
Employees Worked With
Todd Glen, Justin Messina, Jayson Arndt
