Ed Shults Ford Lincoln

Always have to remind of warranty I ALWAYS have to tell them that I have a 100,000 mile extended warranty with a vanishing deductible that I got when I bought the car. They should hav I ALWAYS have to tell them that I have a 100,000 mile extended warranty with a vanishing deductible that I got when I bought the car. They should have this information on file. It just gets frustrating when I have to tell them every time I take the car in for something. Other than that they have been terrific. Very nice and helpful and have my ride to work and back in a timely manner. More

Very good mechanics. Missed a few things at the front desk. My Lincoln town car had the air shocks get stuck in the fully inflated position and I needed to bring the car in without an appointment. They were ve My Lincoln town car had the air shocks get stuck in the fully inflated position and I needed to bring the car in without an appointment. They were very nice to try to get me in but weren't able to see the car until the second day. I have a Ford warranty that I purchased from the Ford dealer where I bought the car. Shults has done some warranty work on the car in the past. When I mentioned the warranty when I brought the car in, the guy at the front desk saw it. The next day after they got the car in and diagnosed it and they called my wife (I was on a trip with a rental car at that point) and when she mentioned the warranty they said the couldn't find any warranty (same guy). She called me and I told her to call him back and tell them they have done warranty work in the past and she called them back and then he found it. At that point they said they needed to order a part and would probably get it in the next day and should be able to get the car fixed then. My wife called late the next morning close to noon and got a different guy at the desk to see if they had the part and the guy who answered the phone said they did (they guy at the desk who was working with us was busy at that point). We waited and didn't hear from them and so my wife called in the middle of the afternoon and talked to the original guy at the desk and asked if it was done and he said they didn't have the part yet and we'd have to wait another day. When my wife said they did have the part because she had called earlier the guy checked and in fact they did have the part. At that point they worked us in and got the car fixed that day (thank you!). So there were a few mix ups at the front desk (but they were very polite!). Having said that, a little less than a year ago, I had the car in many times (routine and other) and the front desk was fantastic - a guy named Chris and a blonde haired girl (I think her name was Nicole) were always on and they were both fantastic! One other negative is sometimes their parts can be a little on the expensive side. However, we have the Shuts advantage plan and that is a great value! I love that they have the shuttle for the Shults advantage folks and we love the Shults advantage plan!!! So I am 95% positive. Just on this service call there were a few mix ups at the front desk (everyone makes mistakes). Bart More

Service and safety When I called the service department with a safety concern for my 2011 Ranger. Pat Allen did a fine job of addressing my concerns. The vehicle was ta When I called the service department with a safety concern for my 2011 Ranger. Pat Allen did a fine job of addressing my concerns. The vehicle was take in and the work preformed in a acceptable manner. Pat did a nice job of arranging the work and my time to see the vehicle was safe again...He is not on your list and he should be. Thank you More

I love going to Shults Hyundai! I bought a Hyundai Veloster and I absolutely Love it! The whole buying experience was awesome! Salesman were very polite and courteous! Answered every I bought a Hyundai Veloster and I absolutely Love it! The whole buying experience was awesome! Salesman were very polite and courteous! Answered everything I asked and were very helpful! Always made sure I was very comfortable. Thank You so much! When I buy again. It will be from you! More

Best Value on the Market My wife and I visited many dealerships in the past month researching the best value in a mid-size SUV (Toyota, GMC, Ford, Lincoln, Nissan, Honda, Dodg My wife and I visited many dealerships in the past month researching the best value in a mid-size SUV (Toyota, GMC, Ford, Lincoln, Nissan, Honda, Dodge/Jeep, etc.). The Hyundai Santa Fe was the clear winner for ride, value, and size. Kyle & Mike were very patient and helpful. We know that we'll enjoy this relationship for a very long time. More

Great experience From test drive to signing, my experience at Ed Shults Ford was top notch. Kaine Kolstee was extremely helpful and knowledgable. He made the entire From test drive to signing, my experience at Ed Shults Ford was top notch. Kaine Kolstee was extremely helpful and knowledgable. He made the entire experience comfortable, easy and fun! Very excited about my new Explorer and the great deal I received! More

Over Charged I was quoted $20 to install a tail light purchased at dealership. Was charged $30 next week when they could install. Not cool. Too much for simple I was quoted $20 to install a tail light purchased at dealership. Was charged $30 next week when they could install. Not cool. Too much for simple repait More

Service department I dealt with Patrick, who was friendly, considerate, and knowledgable. My car was services in a reasonable amou;nt of time. They offered to wash it, b I dealt with Patrick, who was friendly, considerate, and knowledgable. My car was services in a reasonable amou;nt of time. They offered to wash it, but I declined because it was raining. my oil was changed and a general overview of the car. was taken care of. Very satissfied with the Hundai service department. JoAnn DeMarco More

Deticated to Customer service and satisfaction! Each person that I spoke with was helpful. The employees answered all my questions and made me feel that I was the only customer that they had for th Each person that I spoke with was helpful. The employees answered all my questions and made me feel that I was the only customer that they had for the day. I felt comfortable working with the employees. That was the first step in my decision making process. More