Ed Shults Ford Lincoln

Fantastic Customer Service My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked in My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked into next week. My problem was I had to leave town the next day. I explained my dilemma to the service guy and while not promising anything he told me to bring the vehicle in about 2 or 3 PM. I did. And they were able to work my truck in and helped me make a much needed appointment. They went above and beyond their call of duty and I am very grateful..thanks! More

Service for 2010 F-350 I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very satisfied with my experience. Thank you. --Bob Lucas, Bemus Point, NY More

check engine light y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem service writer explained there findings and what to do if problem reoccurs. GreAt job More

Car was taken in way after appointment time. The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, they said it had expired and we were out of luck, I am upset that they left us hanging for their mistake. More

Royal Treatment We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of th We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of the process. We'll definitely recommend Ford of Jamestown to our friends and family. More

recommended maintenance This visit was for recommended 30K service on a 2012 Hyundai Veracruz. I was told that they also recommended brake service at the same time. I just This visit was for recommended 30K service on a 2012 Hyundai Veracruz. I was told that they also recommended brake service at the same time. I just had the front rotors replaced on the previous visit. I just don't this brake service was not recommended on this previous visit which was only about two months ago and about 1200 miles from the 30K mark. More

Great Buying Experience Ed has a fantastic team working for him. My buying experience was a pleasure and I will surely purchase another car from the dealership in the future. Ed has a fantastic team working for him. My buying experience was a pleasure and I will surely purchase another car from the dealership in the future. GO SHULTS TEAM! More

Service Took my Santa Fe in for routine maintenance. Speedy service with great updates and communication during my wait. Great experience even during a routi Took my Santa Fe in for routine maintenance. Speedy service with great updates and communication during my wait. Great experience even during a routine maintenance visit. More

Mike is the best Mike Butterfield is the best with the electronics of the car. He seems to be always there and ready to help. He has set my garage doors to open, and Mike Butterfield is the best with the electronics of the car. He seems to be always there and ready to help. He has set my garage doors to open, and the last time I was there he found my Bluetooth is not working properly. More

Always have to remind of warranty I ALWAYS have to tell them that I have a 100,000 mile extended warranty with a vanishing deductible that I got when I bought the car. They should hav I ALWAYS have to tell them that I have a 100,000 mile extended warranty with a vanishing deductible that I got when I bought the car. They should have this information on file. It just gets frustrating when I have to tell them every time I take the car in for something. Other than that they have been terrific. Very nice and helpful and have my ride to work and back in a timely manner. More