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Ed Shults Ford Lincoln
Jamestown, NY
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
October 21, 2015
Appointment Failure I am a busy person and I made an appointment to have my company car, a Ford Escape serviced for an oil change and an ignition problem. I made the app I am a busy person and I made an appointment to have my company car, a Ford Escape serviced for an oil change and an ignition problem. I made the appointment 10 days in advance, stressing that I needed to get in and out because I depend on my car and being without it is difficult. I asked to be scheduled at such a time that this would be possible. The service advisor suggested a 1PM appointment which I accepted. I arrived at the dealership at 12:50pm for my appointment. The service advisor asked if I would be waiting and I told him "yes". I give him my keys and go to the customer lounge to wait. I returned to the service desk at 1:50pm to check on the progress of my service only to see my car still parked where I left it and NOT in the service area. Needless to say, I was disappointed that I had wasted the time waiting an hour and service hadn't even begun. I was out of time so I asked for my keys back and left. More
by busyguy
Employees Worked With
Don't know their names
October 14, 2015
Fantastic Customer Service My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked in My 2014 Navigator was several thousand miles passed its' recommended oil change because of a long trip I had taken. When I called they where booked into next week. My problem was I had to leave town the next day. I explained my dilemma to the service guy and while not promising anything he told me to bring the vehicle in about 2 or 3 PM. I did. And they were able to work my truck in and helped me make a much needed appointment. They went above and beyond their call of duty and I am very grateful..thanks! More
by Linc-lover
Employees Worked With
I'm not sure of his name
October 09, 2015
Service for 2010 F-350 I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very I dealt with Pat Allen at the service desk. He was helpful and professional. The repairs were perfect and all mechanical issues were fixed. I am very satisfied with my experience. Thank you. --Bob Lucas, Bemus Point, NY More
by Bob123
Employees Worked With
Pat allen
October 07, 2015
check engine light y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem y only concern was that due to a limit of only one diesel mechanic I had to wait two weeks for an appt. service writer was great. Tech solved problem service writer explained there findings and what to do if problem reoccurs. GreAt job More
by ron
Employees Worked With
Derrick Ames
October 05, 2015
Car was taken in way after appointment time. The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, The work was very well done. There was an ad in the dealership which offered a $10 mail in rebate on the work we had done. When we asked about it, they said it had expired and we were out of luck, I am upset that they left us hanging for their mistake. More
by norm and deb
Employees Worked With
Patrick Allen
September 28, 2015
Royal Treatment We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of th We were treated like royalty from the moment we entered the Ford Dealership Lot. Dennis was extremely courteous and knowledgeable in every step of the process. We'll definitely recommend Ford of Jamestown to our friends and family. More
by Christina
Employees Worked With
Erin, Chris Baker, Dennis Sealy
September 28, 2015
recommended maintenance This visit was for recommended 30K service on a 2012 Hyundai Veracruz. I was told that they also recommended brake service at the same time. I just This visit was for recommended 30K service on a 2012 Hyundai Veracruz. I was told that they also recommended brake service at the same time. I just had the front rotors replaced on the previous visit. I just don't this brake service was not recommended on this previous visit which was only about two months ago and about 1200 miles from the 30K mark. More
by Beppino46
Employees Worked With
Ronald Snyder
September 25, 2015
Great Buying Experience Ed has a fantastic team working for him. My buying experience was a pleasure and I will surely purchase another car from the dealership in the future. Ed has a fantastic team working for him. My buying experience was a pleasure and I will surely purchase another car from the dealership in the future. GO SHULTS TEAM! More
by unclevinnie
Employees Worked With
Rich Shelly, Kain Kolstee, Chris Baker, Ed Shults III, Mike Butterfield
September 25, 2015
Service Took my Santa Fe in for routine maintenance. Speedy service with great updates and communication during my wait. Great experience even during a routi Took my Santa Fe in for routine maintenance. Speedy service with great updates and communication during my wait. Great experience even during a routine maintenance visit. More
by Harleygirl
Employees Worked With
Chad Ramsey
September 22, 2015
Mike is the best Mike Butterfield is the best with the electronics of the car. He seems to be always there and ready to help. He has set my garage doors to open, and Mike Butterfield is the best with the electronics of the car. He seems to be always there and ready to help. He has set my garage doors to open, and the last time I was there he found my Bluetooth is not working properly. More
by Kay
Employees Worked With
Mike Butterfield
