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Ed Napleton Honda in Oak Lawn - Service Center

Oak Lawn, IL

4.9
86 Reviews

86 Reviews of Ed Napleton Honda in Oak Lawn - Service Center

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November 06, 2018

Best service I was greeted by Rick as soon as I pulled the in. My issues were addressed in a very timely fashion. Everything was done perfectly and I was updated t More

by Jmccormick74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick
Nov 08, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

October 29, 2018

Excellent Customer Service Jason Siler at Ed Napleton Honda in Oak Lawn was very friendly and extremely helpful when I brought my CR-V in for service. He is very knowledgea More

by Yvogarcia26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Siler
Oct 31, 2018 -

Ed Napleton Honda in Oak Lawn responded

Thanks for sharing your recent service experience with us, Yvogarcia26! We hope you continue to choose Ed Napleton Honda of Oak Lawn Dealer as your first choice for all your vehicle needs.

October 27, 2018

My salesman n dealership stays in contact with me making sure I keep up my maintaining of vehicle n is satisfied with services. Also of new deals Makes me feel like family th More

by Traveling man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Traveling Man! We hope we can continue to be of service to you down the road!

October 23, 2018

Great service Department I came in today with an appointment and was taken care of rather quickly even though they looked busy. I sat down with Jason Siler and was immediately More

by Cheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Reiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Siler
Oct 28, 2018 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear that everything was completed to your satisfaction, Cheri! Please let us know if there is ever anything else we can assist you with.

September 25, 2018

Top Notch Servicve Department I have been a Honda owner for almost 10 years. Been to several Honda dealers in the area and none are better than Ed Napleton. Jason Siler is the fri More

by Blueaccord09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Siler
Oct 17, 2018 -

Ed Napleton Honda in Oak Lawn responded

Here at Ed Napleton Honda of Oak Lawn Dealer, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

September 14, 2018

Problem Fixed Dealership worked with me to resolve issue I had with Service. And help get my car back running. I paid for my part of repair. More

by Simon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 20, 2018 -

Ed Napleton Honda in Oak Lawn responded

Simon, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Ed Napleton Honda of Oak Lawn Dealer

September 04, 2018

Highway robbery for an oil change $80. Went for an oil change today and was charged twice what another dealership would’ve cost me. Believe me it would benefit you to shop around. I have p More

by Ruthie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember names
Sep 23, 2018 -

Ed Napleton Honda in Oak Lawn responded

Ruthie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (708) 430-0011 to discuss this further.

August 31, 2018

Gerald Griffin was a great Honda sales rep. Have always had a pleasant experience with Honda in Oak Lawn. Recommend Gerald Griffin for sales rep-very professional and helpful in more ways than More

by RGS,13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service, mechanics great!
Sep 05, 2018 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

July 02, 2018

unbelievable management There was a $15.99 charge not shown on the paper when I signed for the service. I told the manager that I was not aware of the charge and shouldn't pa More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the manager's name. But I will find out.
Aug 02, 2018 -

Ed Napleton Honda in Oak Lawn responded

Sue, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (855) 280-3901 at your earliest convenience and we will do our best to resolve this with you.

March 17, 2018

Great service Candice was great she got my civic in without a apponitment and I was in and out in less the a hour for a oil change and tire rotation. Great job Can More

by Megan1327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Noodwang
Mar 19, 2018 -

Ed Napleton Honda in Oak Lawn responded

Megan1327, thank you for your kind words and this wonderful review!

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