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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
September 29, 2018
Car buying Howard and Frank are very nice to talk to and don’t rush you on making the hasty decision that you can regret later..Thanks Frank and Howard. Howard and Frank are very nice to talk to and don’t rush you on making the hasty decision that you can regret later..Thanks Frank and Howard. More
by Francisco M
September 28, 2018
Great service I Usually hate walking into dealerships. Today was a completely different experience. Salesperson Howard was not pushy, friendly, honest; all around g I Usually hate walking into dealerships. Today was a completely different experience. Salesperson Howard was not pushy, friendly, honest; all around great service is what we received today! More
by Kim 2895
September 28, 2018
Great service I came in to Ed Napleton in Oak lawn today and had a great experience buying my car will be back to buy my next one for my son. I came in to Ed Napleton in Oak lawn today and had a great experience buying my car will be back to buy my next one for my son. More
by Rolandakonow 123
September 28, 2018
Monica Martisek About 3 weeks ago I walked in to Ed Napleton Honda in Oak Lawn and instantly I was warmly greeted by Monica Martisek. I already knew what car I wanted About 3 weeks ago I walked in to Ed Napleton Honda in Oak Lawn and instantly I was warmly greeted by Monica Martisek. I already knew what car I wanted to test drive so this made the process simple. Monica answered all the questions that I had since it was my first time buying a car from the dealer. They valued my trade in and were willing to work with me. Overall, Monica made it easy and hassle free. If any of my friends or family are looking to buy a car I send them over to Monica. More
by jgomez365
Employees Worked With
September 27, 2018
MY NEW CAR Sam Giris is a gentleman , so helpful ,so honest and also can share a good joke,i purchased my car at ed napleton honda in oaklawn ,I Sam Giris is a gentleman , so helpful ,so honest and also can share a good joke,i purchased my car at ed napleton honda in oaklawn ,I had the pleasure of meeting Sam .besides being a lovely guy to deal with ,he thoroughly brought me through the whole purchasing process of my first new car . he answered every question I had to ask so proffessionaly and efficiently I had just such a great experience of buying my first car here ,I would never consider going anywhere else than here. the employees were all awesome and friendly ,one could never go wrong by purchasing here and San Giris as youre sales man .you will go home so satisfied with your purchase , I normally dont leave reviews ,but I just had to advise all you first time purchasers out there,theres no better place to go but Ed stapletons plus the aftersales service is great also,go there today . dont wait . its all there ,satisfaction guaranteed! More
by marian alexander 123
Employees Worked With
September 27, 2018
Sam Bader was amazing great service from start to finish. Amazing will be sending my friends and family. Will be back soon thanks again for all the great work. was amazing great service from start to finish. Amazing will be sending my friends and family. Will be back soon thanks again for all the great work. More
by Haddad
Employees Worked With
September 26, 2018
Good people Sam was helpful, polite, and a pleasure to work with. We chatted for a while and I really enjoyed his company. No pressure, no BS, just great service. Sam was helpful, polite, and a pleasure to work with. We chatted for a while and I really enjoyed his company. No pressure, no BS, just great service. Truly a gentleman. More
by 2016ES350
Employees Worked With
September 25, 2018
Great service!!! I really recommend this dealer because everybody are very proffesional and efficient. Mr. Griffin help me in all the process and showme the best deal I really recommend this dealer because everybody are very proffesional and efficient. Mr. Griffin help me in all the process and showme the best deal for me. More
by Antonio
Employees Worked With
September 25, 2018
Top Notch Servicve Department I have been a Honda owner for almost 10 years. Been to several Honda dealers in the area and none are better than Ed Napleton. Jason Siler is the fri I have been a Honda owner for almost 10 years. Been to several Honda dealers in the area and none are better than Ed Napleton. Jason Siler is the friendliest advisor. Great People and Awesome service department. More
by Blueaccord09
Employees Worked With
Jason Siler
September 25, 2018
Top Tier Savings For the most professional and straight forward buying experience contact DAVE REISER at Oaklawn Honda. Dave's straight forward approach and honesty i For the most professional and straight forward buying experience contact DAVE REISER at Oaklawn Honda. Dave's straight forward approach and honesty in pricing earned my business. More
by Ashly b
Employees Worked With
