Ed Napleton Honda in Oak Lawn

Great service Department I came in today with an appointment and was taken care of rather quickly even though they looked busy. I sat down with Jason Siler and was immediately I came in today with an appointment and was taken care of rather quickly even though they looked busy. I sat down with Jason Siler and was immediately taken care of. He got me in and out in a reasonable amount of time even though they were very busy today. Very professional service staff. Will contine to get all my service needs done at ed napleton Honda More

Second to None The salesmen there are very professional and were able to help make the process of buying a car quick and painless. Thanks Michael and Gerald! The salesmen there are very professional and were able to help make the process of buying a car quick and painless. Thanks Michael and Gerald! More

Pleasurable experience - Painless Sam Girgis was very knowledgeable and mindful through the whole purchase experience. Sam provided a painless experience, as many could attest when it Sam Girgis was very knowledgeable and mindful through the whole purchase experience. Sam provided a painless experience, as many could attest when it comes to purchasing a vehicle. More

Excellent customer service Everyone here is very helpful and very kind. they were very willing to negotiate a good price so that both sides were happy. They took care of me 110% Everyone here is very helpful and very kind. they were very willing to negotiate a good price so that both sides were happy. They took care of me 110% definitely recommend this place. More

Great People, Beware of Fees We had been looking into buying a used vehicle for a number of months, and when we were finally able to do so, we found the vehicle we wanted at Ed Na We had been looking into buying a used vehicle for a number of months, and when we were finally able to do so, we found the vehicle we wanted at Ed Napleton for a fantastic price online. Our sales guy, Sam, was great! Super friendly, honest & he did everything in his power to make things work for us. The other two guys we worked with, Daniel & Frank, were personable and super helpful as well. Based on the people alone, we would rate the dealership with 4 or 5 stars. Unfortunately, (& this has NOTHING to do with the people we worked with so please understand the distinction between them & the dealership itself... people = great, dealership practices = eh) we were less than thrilled with the "built in" additional fees this dealership adds to the final sale cost. While we expected the standard documentary fees, licensing & title fees, and taxes, we did not expect nor did we want or need the "Napleton experience" and the Shadowmark fees, but declining those wasn't even an option. The Shadowmark work had already been completed (numbers from the VIN are etched inside doors for an added measure of anti-theft. We were told this added feature could help lower our insurance so it was worth it, but it did NOT lower our insurance rate). And, the "Napleton experience" had already been completed on some level as well (I don't remember exactly what that was - maybe cleaning inside the vehicle? Personally, we feel that should be part of the customer service; it shouldn't be an added cost or part of an "experience" package.) (The "Napleton experience" also includes a couple of oil changes, a tire rotation & unlimited car washes for life, but since we live 30-40 minutes away, it is of very little benefit or value to us, which we stated multiple times- why pay for something we can't use. If you live closer, the "Napleton experience" may be worth it for you. It just wasn't for us & we were annoyed that we couldn't decline it.) We were told multiple times that the dealership was losing money on our deal; that they needed to be able to make money, which we understand. As a business you need to turn a profit & employees are trying to make a living. We respect that. However, it felt like a "bait & switch" or false advertising- advertise a super low rate online & then once you're in, add fees on to make up the difference for what they were losing. We understand getting people in the door, and that's a risk they were clearly willing to take, but the customer should always have the option of additional experiences or added features, not be forced into it so the dealership doesn't lose as much on a deal. All that to say, the gentlemen we worked with were awesome & did everything they could to get those fees lowered for us and to make the deal go through (we were ready to walk out the door). We are so appreciative of them. Unfortunately, we were beyond frustrated by the additional fees & that spoiled much of our experience (including the fact that upon reviewing the final documents after returning home, the final price we were told/signed in agreement for those additional fees prior to going through all the financing documents actually ended up costing us $16 more than it should have on the final bill of sale - it's not the $ amount; it's the principle). If it wasn't for that, we'd give this dealership a higher rating & we'd be quick to recommend them because the people make up a lot of your experience and they were great. Unfortunately, the employees don't have a lot of say in how the dealership chooses to practice business which results in this review. Honestly, we would definitely purchase a vehicle from Sam again, but we're not so sure we'd purchase one from this dealership. If you choose to buy from Ed Napleton, just be aware & super diligent! More

Excellent experience. I give this dealer 5 stars out of any dealer I have visited. I have had bad experiences with other dealerships as far as how the workers have treated I give this dealer 5 stars out of any dealer I have visited. I have had bad experiences with other dealerships as far as how the workers have treated me and this is the first I have ever felt this comfortable!! GG made this experience so easy going! He made us feel like home and all other staff very nice! Highly recommend this dealer. More

u want a great salesman talk to Gerald G Gerald was very positive about Honda products and easy to talk to. enjoyed the test drive of the new 2018 C-RV . he answered all of my questions about Gerald was very positive about Honda products and easy to talk to. enjoyed the test drive of the new 2018 C-RV . he answered all of my questions about the car . it was a joy to have a salesman not be pushy. I'll be back when the 2019 C-RV in. More

Goes above and beyond to make sure you're satisfied We received an internet quote after using TrueCar as suggested by my bank. We were in contact with David Reiser by phone and he was very pleasant t We received an internet quote after using TrueCar as suggested by my bank. We were in contact with David Reiser by phone and he was very pleasant to work with. He made sure the care was available before we drop an hour to test drive. Other dealerships we went to would tell us it was there to have only "just sold it" when walking out the door. We were happy this wasn't the case. Piotr was our sales rep. He was very knowledgeable about the car and let us test drive at our own pace. He asked us questions to make sure the car was the right fit. And he was able to answer whatever questions we had. Very no-pressure sales which is a huge plus compared to other places. When it came down to filling out the paperwork we did have a miscommunication, but Eric Soto (GM) was able to clear up any misunderstanding and work with us to make sure we were happy. We also had the pleasure of working with John Syriani as sales manager ad Samuel Day Jr for finalizing the sale and showing us all the car features so we were confident that we had a solid understanding of all the tech in the car. Also, I commend his patience in our mistakes when trying to get Android Auto working since our phones were not properly set up to connect to the car. Overall a great experience. It was our second purchase at this dealership and I can see myself coming back when it comes time to replace the 2010 Civic I purchased there 8 years ago. Thanks again, Ed Napleton team! More

Very pleasant experience. GG was our sales person and he was excellent. Didn't rush through the process and was very friendly and patient with us. Took us for a test drive, a GG was our sales person and he was excellent. Didn't rush through the process and was very friendly and patient with us. Took us for a test drive, answered all our questions, and offered us something to drink, On pick up of our vehicle he explained all the features, paired up my phone and showed us how to use it. Also followed up a couple of days later to make sure everything was ok. Told us call anytime with questions or issues that might come up. Thank you More