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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
October 27, 2018
Great experience Mike and Cordero were very helpful, walked in to look at cars and walked out with a brand new car! Customer service was top notch! Mike and Cordero were very helpful, walked in to look at cars and walked out with a brand new car! Customer service was top notch! More
by MrPerez
Employees Worked With
Cordero Covington, Michael Klein
October 26, 2018
Excellent, Amazing Gerald Griffin was so helpful he went out his way to answer any questions and concern that I had. Gerald was so kind and very professional in every wa Gerald Griffin was so helpful he went out his way to answer any questions and concern that I had. Gerald was so kind and very professional in every way. I would give Gerald a 10 star any day. More
by Mollie04
Employees Worked With
October 26, 2018
Great dealership experience Gerald Griffin has been helping our family for many years and when it was my turn to lease a new vehicle he was the first and only choice. He has been Gerald Griffin has been helping our family for many years and when it was my turn to lease a new vehicle he was the first and only choice. He has been extremely helpful and made the process a fun one. He has followed several times up to make sure everything is still great with my vehicle and that I am still happy. Very detailed and professional, will be back thanks to him. More
by sinem.nava
Employees Worked With
October 26, 2018
Fantastic place, great customer service Fantastic place, great customer service. This dealership was top notch! Sam Bader went above and beyond to make sure I purchased the Accord I was mo Fantastic place, great customer service. This dealership was top notch! Sam Bader went above and beyond to make sure I purchased the Accord I was most comfortable with. He gave me some suggestions and his advice, but was in no way pushy whatsoever. After I decided on the car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend ed naplton honda (Sam Bader in particular) to anyone who is looking for a new or used vehicle More
by Joe1214
Employees Worked With
October 25, 2018
Awesome experience better people! Mike and John took great care of my family whilst buying a new Odyssey. We would highly recommend purchasing a vehicle form them; it was an easy and e Mike and John took great care of my family whilst buying a new Odyssey. We would highly recommend purchasing a vehicle form them; it was an easy and exciting experience! More
by phicks814
October 25, 2018
Expertise and care I came into the dealership less than 24 hrs following my car accident. I was not feeling great, and was not in a great mood. Sam Bader was very caring I came into the dealership less than 24 hrs following my car accident. I was not feeling great, and was not in a great mood. Sam Bader was very caring, understanding, and ensured that I got exactly what I needed. Thank you for the wonderful care! More
by Anboulware
October 25, 2018
Amazing experience I am so thankful for coming to Ed Napleton Honda and being treated with great respect for my choice of vehicle and also my family being treated great. I am so thankful for coming to Ed Napleton Honda and being treated with great respect for my choice of vehicle and also my family being treated great. They were very understand of our situation and went above and beyond for us! I definitely recommend coming here. Thank you Howard for being a great salesman and everyone who made it possible!! -Iris Rico More
by Hondas2k#
October 24, 2018
Brand new civic hatchback Worked with Howard. He was very helpful and easy to work with. I would highly recommend him to anyone looking for a new Honda! Thanks! Worked with Howard. He was very helpful and easy to work with. I would highly recommend him to anyone looking for a new Honda! Thanks! More
by Jaylen01!
Employees Worked With
Howard Becker
October 24, 2018
Great sales Person!! If your looking for an honest person to deal with Howard is your guy. I will certainty work with him again. Thanks for all your help. If your looking for an honest person to deal with Howard is your guy. I will certainty work with him again. Thanks for all your help. More
by philgaz
Employees Worked With
Howard Becker
October 24, 2018
Professional Sam is Excellent to work with and goes the extra mile for his customers. Very professional and accomodaring during the sales process. Repeat custome Sam is Excellent to work with and goes the extra mile for his customers. Very professional and accomodaring during the sales process. Repeat customer and will continue to recommend d Sam to others in the market for a new vehicle. More
by Guest
Employees Worked With
