Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,511 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,511 reviews
April 01, 2019
GERALD GRIFFIN GG was an amazing salesperson and an even better person. He really showed he cared about me and my family. This man is amazing, and I would highly rec GG was an amazing salesperson and an even better person. He really showed he cared about me and my family. This man is amazing, and I would highly recommend anyone looking for a car to talk to GG. More
by hugo1
Employees Worked With
April 01, 2019
Excellent all around! Took my car to Ed Napleton Honda to have a repair done. A service advisor took care of me right away even though I did not have an apppintment. I wa Took my car to Ed Napleton Honda to have a repair done. A service advisor took care of me right away even though I did not have an apppintment. I was told that my repair would take 90 to 120 mins. I was even notified that my car had a recall that they could take care of at the same time. Perfect! My car was ready in under 2 hours. My service advisor very professional and helpful. She took the time to go over all the details with me regarding the repairs. Excellent service! Couldn't be happier! I'll be back for my next oil change! Thank you, Iris! Additionally, Dave the manager is awesome. You can tell he cares about Honda's customers. More
by ANow
March 30, 2019
Happy New Honda Owner!! Great overall experience. From the straight forward price quote from David Reiser over the internet, to the in person sales consultation with Bob. I a Great overall experience. From the straight forward price quote from David Reiser over the internet, to the in person sales consultation with Bob. I always buy new and out of the 5 cars I’ve bought in my life, this has been the easiest car buying process ever. I will definitely recommend family and friends and I think I’m a loyal customer from now on. Thanks Napleton Honda! More
by Rodrigo C.
March 30, 2019
Exceptional Experience! Just bought my first car! Bob and Cordero are the best in the business. If you’re looking to buy a car, I highly recommend asking to work with them! They helped me buy my first Bob and Cordero are the best in the business. If you’re looking to buy a car, I highly recommend asking to work with them! They helped me buy my first brand new car and I could not be happier! More
by Kroseraleigh1996
March 29, 2019
Best experience I Bought a Preown Honda Civic for my son. Michael really work with me and was a great sales person. I was really happy for the great deal and car I bo I Bought a Preown Honda Civic for my son. Michael really work with me and was a great sales person. I was really happy for the great deal and car I bought today. I would really recommend this dealer to my family and friend. Love the friendly environment and the willingness to work with my budget More
by Chula
Employees Worked With
Joe Addante, Michael Klein
March 29, 2019
First Car Success I’m so excited about my very first car! Monica was extremely helpful and made things as simple as possible for a young car owner like myself. I’m so excited about my very first car! Monica was extremely helpful and made things as simple as possible for a young car owner like myself. More
by Cat
Employees Worked With
March 29, 2019
I recommend Monica Martisek Monica was very polite she answered all my questions that I needed to be answered. She also helped me and my husband understand some concepts of how t Monica was very polite she answered all my questions that I needed to be answered. She also helped me and my husband understand some concepts of how to work the radio we didn’t understand. More
by Danny1543
Employees Worked With
March 28, 2019
Excellent Experience Monica was very helpful when I came in to ask some questions about a Honda Accord. She knew every answer like the back of her hand and had a lot of im Monica was very helpful when I came in to ask some questions about a Honda Accord. She knew every answer like the back of her hand and had a lot of important things to say! She was super nice and easy to talk to! I definitely recommend speaking to Monica about any cars you’re interested in! Such a great worker! More
by Raypressley13
Employees Worked With
March 26, 2019
Awesome people who work with you Sam was awesome to work with and did everything he could to come up with an unbeatable deal on a car. Overall it was a very fast process and ended up Sam was awesome to work with and did everything he could to come up with an unbeatable deal on a car. Overall it was a very fast process and ended up driving out with the car of my dreams that same day with no hassle. More
by Heidi0820
Employees Worked With
March 23, 2019
Great Very pleased. Bob was very patient and answered all my questions. Great experience over all. Bob along with Cordero made the car buying stigma disappe Very pleased. Bob was very patient and answered all my questions. Great experience over all. Bob along with Cordero made the car buying stigma disappear. More
by Rpopoca3
