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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,513 reviews
June 09, 2019
Excellent pressure-free service! I chose this dealership after carefully considering their reviews. I went there with the exact certified pre-owned 2016 Civic ex in mind. It was a gre I chose this dealership after carefully considering their reviews. I went there with the exact certified pre-owned 2016 Civic ex in mind. It was a great experience from the start. We were welcomed at the door by Joseph Sarkisyan, and thanks to all his help, I drove off in my newly purchased car! Joseph was very professional, patient, knowledgeable, and courteous. He entertained all our questions and addressed any concerns we had. He told us about the options and deals we could have without any pressure to purchase any. He was even very patient with my very active three year old grandson! The facility is very large and clean, with a lot of amenities for sales or service customers. Their inventory for new and used car is huge and pricing is just right. AND it is very busy place!! I would certainly recommend this dealership (and Joseph Sarkisyan) to anyone in market for a Honda. More
by Aziz H.
Employees Worked With
Joseph Sarkisyan
June 08, 2019
Bought a used car Mike and John did a fantastic job helping me with my car buying experience. Everything was quick, smooth and efficient, and they definitely helped me Mike and John did a fantastic job helping me with my car buying experience. Everything was quick, smooth and efficient, and they definitely helped me out with pricing. More
by Greghickman1
June 07, 2019
Reasonable salesman and nice cars If you want a car get a honda if your getting a honda go to Ed napleton Honda in oak lawn and save some money If you want a car get a honda if your getting a honda go to Ed napleton Honda in oak lawn and save some money More
by Civic2019
June 06, 2019
Honda I love my new car. The process was quick and easy. Gerald made the process go by quickly and smoothly. He worked with me and made feel comfortable get I love my new car. The process was quick and easy. Gerald made the process go by quickly and smoothly. He worked with me and made feel comfortable getting a new car. I went in for service and asked a question about trading vehicles. A few hours later, I was riding in my new car with all smiles! More
by Ronneisha
June 06, 2019
My new HRV My experience at napelton Honda has been a very good one. Mike and John have been professional and very helpful. I wil always recommend Napelton Hond My experience at napelton Honda has been a very good one. Mike and John have been professional and very helpful. I wil always recommend Napelton Honda to my family and friends. More
by Paulg226
June 06, 2019
Buying used CRV The dealership and Mike were very helpful in explaining all of the different options and made it very easy to make a solid decision. Mike was very goo The dealership and Mike were very helpful in explaining all of the different options and made it very easy to make a solid decision. Mike was very good at answering questions and made it a relatively quick process. More
by Jimmo
May 31, 2019
Amazing adventure shopping Our ever growing family has been looking for a new vehicle for a few months. We finally decided to go with a new Pilot that we just took delivery on Our ever growing family has been looking for a new vehicle for a few months. We finally decided to go with a new Pilot that we just took delivery on a few days ago. Howard was simple the best salesman a person could ask for. He was respectful polite and courteous and He took the time to answer all of our questions and showed us all the new features That the pilot has to offer. We absolutely love this SUV. More
by Happy shopping
Employees Worked With
Howard Becker
May 31, 2019
clean, great customer service and fair pricing Kaden and Corderro helped me to find a car i could afford but still gave me what i thought was a fair value for my trade. i left the dealership very h Kaden and Corderro helped me to find a car i could afford but still gave me what i thought was a fair value for my trade. i left the dealership very happy and will be spreading the word. More
by erica5
Employees Worked With
kaden, corderro
May 30, 2019
Great sales I went shopping for a new Honda yesterday, I had the best experience with Howard Becker. He got us in the car we wanted for the payment we were comf I went shopping for a new Honda yesterday, I had the best experience with Howard Becker. He got us in the car we wanted for the payment we were comfortable with. Top notch More
by Zblester
Employees Worked With
Howard Becker
May 30, 2019
New ride Got a car from mike recently. He was very helpful and not pushy at all. A knowledgable Saalesmen is something I really value and mike was able to ans Got a car from mike recently. He was very helpful and not pushy at all. A knowledgable Saalesmen is something I really value and mike was able to answer all my questions More
by Juan lopez
Employees Worked With
Michael Klein
