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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
May 27, 2019
Fantastic Guy Great guy! Knowledgeable and respectful. he took the time to explain every bit of all the different cars we wanted to try. We just drove at least thre Great guy! Knowledgeable and respectful. he took the time to explain every bit of all the different cars we wanted to try. We just drove at least three cars and he was very kind and courteous to let us test drive as many as we wanted to. No judgement no attitude just a really nice guy I highly recommend you see Mike at Honda! More
by Lisa
Employees Worked With
Michael Klein
May 27, 2019
Michael was delightful Michael was very helpful and patient. We drove several cars, and he explained all the features and options. Also very helpful with paperwork financi Michael was very helpful and patient. We drove several cars, and he explained all the features and options. Also very helpful with paperwork financing. Highly recommend this dealership. More
by Rajmo
Employees Worked With
Michael Klein
May 26, 2019
Great experience Mike was great, was very patient with me while I was looking at vehicles. Ended up purchasing my vehicle from mike and could not have been more satisf Mike was great, was very patient with me while I was looking at vehicles. Ended up purchasing my vehicle from mike and could not have been more satisfied More
by Jmartin1995
Employees Worked With
Michael Klein
May 26, 2019
Great experience Our experience at napleton honda was outstanding Mike was a great help and very thorough in his explanation of the sale process procedure. We walked Our experience at napleton honda was outstanding Mike was a great help and very thorough in his explanation of the sale process procedure. We walked away with a 2019 accord sport. Great job. More
by jmartinez3181978
Employees Worked With
Michael Klein
May 25, 2019
Very professional as always. The sales staff was highly knowledgable and professional..The staff was not pushy and did not rush us to buy the vehicle of our choice. The sales staff was highly knowledgable and professional..The staff was not pushy and did not rush us to buy the vehicle of our choice. More
by Brownhoward
Employees Worked With
May 25, 2019
Still In Awe This is a true story: I purchased a vehicle from these guys, worked with Sam Girgis. I explained clearly the type of car I was looking for and we This is a true story: I purchased a vehicle from these guys, worked with Sam Girgis. I explained clearly the type of car I was looking for and we walked the lot looking at a few sedans. I settled on a vehicle, went through the buying process and purchased. In doing research for the vehicle I discovered it had the type of transmission I specifically stated I wanted to avoid: CVT. The issue originally came from an ambiousgly worded window sticker. I knew I was going to have to go to war with the dealer over this. I was expecting months before it would get resolved, if it even would because I signed the deal. Sam Girgis, and the sales manager at the time, did the last thing I would have expected them to do. Over the following couple weeks, together we found the kind of car I had intented to buy and simply swapped vehicles... I'm still in shock how they handled to the mishap. These guys care very much that you are satisfied and go to lengths that I seriously doubt 99% of the industry would do. Can't recommend enough. More
by sparnut
Employees Worked With
May 23, 2019
Great place to buy a car Purchased a 2016 Honda CRV and the service here was outstanding. Gerald Griffin never left our side and explained everything to make sure not only the Purchased a 2016 Honda CRV and the service here was outstanding. Gerald Griffin never left our side and explained everything to make sure not only the financing but how to work everything in the car. You just don't get that kind of service anymore. Everyone was just great and we are very pleased with our vehicle. When the time comes to purchase another vehicle we won't hesitate to call Gerald at Ed Napleton Honda. Great job!!! More
by Cindy Greenberg
May 23, 2019
Great customer service! Found the vehicle online from a couple hours away. Mike was great to help with all of my questions before seeing the car in person. Vehicle was just a Found the vehicle online from a couple hours away. Mike was great to help with all of my questions before seeing the car in person. Vehicle was just as expected, perfect! See Mike for your vehicle needs. He will take wonderful care of you! More
by ITMamaD
Employees Worked With
Michael Klein
May 21, 2019
my experience my purchase back in february of 2019 was a very good one , my sales person gerald was a good guy & very helpful as well . i would recommend friends & my purchase back in february of 2019 was a very good one , my sales person gerald was a good guy & very helpful as well . i would recommend friends & family to go here . More
by oj12345
Employees Worked With
May 21, 2019
Amazing Experience I worked with Bob and Frank and they were amazing. Got me everything I wanted for a great price and in a timely fashion. They made sure I was fully sa I worked with Bob and Frank and they were amazing. Got me everything I wanted for a great price and in a timely fashion. They made sure I was fully satisfied with my purchase and even called several times after my purchase to check up and make sure I was happy with my new car. I would totally recommend coming here and seeing these guys. They’re amazing. More
by Ayman
