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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,512 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,512 reviews
June 15, 2019
Welcoming buying experience I had been to a few dealers in search of the right car,it was all overwhelming and draining. Walking into those paled nothing compared to the hospita I had been to a few dealers in search of the right car,it was all overwhelming and draining. Walking into those paled nothing compared to the hospitality and personable people here at Ed Napleton Honda. I worked with Samer, and he was great. We walked through it all, and he answered every question no matter how small. I haven’t been through this process often, but Samer made it a breeze and somewhat fun, cracking jokes throughout our time. I very much recommend working with the people here, especially Samer. More
by Newcar2019
Employees Worked With
June 15, 2019
New car buying experience My husband and I purchased a new car in June 2019. The dealership is clean and attractive. Everyone was warm, welcoming, and helpful. A special thanks My husband and I purchased a new car in June 2019. The dealership is clean and attractive. Everyone was warm, welcoming, and helpful. A special thanks to Sam Bader and John Syriani for making this experience a pleasant one. We appreciate all the help. p.s. We love the car! More
by Junecarbuy
June 14, 2019
Satisfied customer The product sold itself. The salesman - Joseph Sarkisyan - answered all my questions and steered me through the technical, administrative, and financ The product sold itself. The salesman - Joseph Sarkisyan - answered all my questions and steered me through the technical, administrative, and financial concerns surrounding the sale and the performance of the vehicle. More
by dcd
Employees Worked With
Sarkisyan, Joseph
June 14, 2019
Awesome experience!! This was the most stress free car sale I have ever had to be a part of. Michael made everything efficient, quick, and was very detailed. He seemed lik This was the most stress free car sale I have ever had to be a part of. Michael made everything efficient, quick, and was very detailed. He seemed like he really cared about our satisfaction and was very transparent. Something that’s hard to find these days! He took his time, and never did I feel rushed. He made sure my fiancé and I had all our questions answered. I highly recommend if you are looking for a smooth and stress-free experience. More
by Scortez147
June 13, 2019
Great service Very helpful and great service and great customer services!!! I was able to find the car I was looking for in great condition in and out Very helpful and great service and great customer services!!! I was able to find the car I was looking for in great condition in and out More
by Breane
Employees Worked With
June 13, 2019
Excellent service I received excellent service during my time at this dealership. The employees were welcoming and friendly. Mr. Girgis helped me select a car and provi I received excellent service during my time at this dealership. The employees were welcoming and friendly. Mr. Girgis helped me select a car and provided stellar customer service. He was honest and obviously very knowledgeable. I drove out happy and with a great vehicle! More
by Jay45
Employees Worked With
June 13, 2019
Another great experience! Once again, we are here purchasing another vehicle from Sam. Always a pleasure to work with. Extremely knowledgeable, courteous and friendly. Highly r Once again, we are here purchasing another vehicle from Sam. Always a pleasure to work with. Extremely knowledgeable, courteous and friendly. Highly recommended as a salesman and Napleton Honda as a dealership! More
by nina.auskalnis@yahoo.com
June 13, 2019
Simple but Helpful I walked in to this dealership expecting the least pleasant experience and sure enough my eyes were opened completely different thanks to Michael for I walked in to this dealership expecting the least pleasant experience and sure enough my eyes were opened completely different thanks to Michael for keeping everything simple but super helpful with any questions I had, I 100% reccomend this salesman AND dealership for anyone looking for a great car More
by MichaelPtach314
June 12, 2019
Awesome Gerald Griffin went out of his way to find the perfect car for me. His customer service was great. He knew exactly what I wanted Gerald Griffin went out of his way to find the perfect car for me. His customer service was great. He knew exactly what I wanted More
by mcoria5
Employees Worked With
June 09, 2019
Excellent pressure-free service! I chose this dealership after carefully considering their reviews. I went there with the exact certified pre-owned 2016 Civic ex in mind. It was a gre I chose this dealership after carefully considering their reviews. I went there with the exact certified pre-owned 2016 Civic ex in mind. It was a great experience from the start. We were welcomed at the door by Joseph Sarkisyan, and thanks to all his help, I drove off in my newly purchased car! Joseph was very professional, patient, knowledgeable, and courteous. He entertained all our questions and addressed any concerns we had. He told us about the options and deals we could have without any pressure to purchase any. He was even very patient with my very active three year old grandson! The facility is very large and clean, with a lot of amenities for sales or service customers. Their inventory for new and used car is huge and pricing is just right. AND it is very busy place!! I would certainly recommend this dealership (and Joseph Sarkisyan) to anyone in market for a Honda. More
by Aziz H.
Employees Worked With
Joseph Sarkisyan
