Ed Napleton Honda in Oak Lawn

Very personable and knowledgeable Michael was very helpful in our process. He was knowledgeable and personable. I highly recommend him & this dealership to all of my friends & family! Michael was very helpful in our process. He was knowledgeable and personable. I highly recommend him & this dealership to all of my friends & family! Superb service! More

Horrible experience I have recently decided to lease a car for my business. The car is required to be a certain make, model and color. I called my regular dealer who have I have recently decided to lease a car for my business. The car is required to be a certain make, model and color. I called my regular dealer who have leased similar cars to my business just a month before but unfortunately, they did not have a car with right color in their inventory and I was in a hurry and unable to wait for the next delivery. So, I called my friend who lives near Oaklawn and he agreed to call Oaklawn Honda Dealer and explained my situation. The Salesman asked him few questions over the phone and he confirmed that they have the car in their inventory and they will match our previous deals with the other dealership. The salesman requested if we can email him an electronic copy of my the previous deals and we forwarded a copy of the entire sale to him. The salesman call my friend back and said that he will be able to match this deal and that we should come and fill out the paperwork this afternoon. I drove from Elgin to Oaklawn to make the deal. When we arrived, we mentioned to the sales person that my current Vehicle can also be traded-in if he gives us a good deal. He said he will provide a quote for my current vehicle as well. It took the sales person 3 hours to prepare the initial paper work. Finally, the salesman come back and asks me to sign the lease. The lease was exactly as we agreed over the phone and I was excited, until I asked the trade-in question. He immediately said it is included. I told him, this is the deal that we agreed without the trade-in. He called his sales manager and the manager basically said this is the only way that this deal will work without providing a reason for the change. My credit score has not changed and all other factor were the same, except it seems that the sales people decided to get my trade-in car for free. Finally, I decided enough is enough and I said I will leave if they don't follow through the agreement. The response from the sales manager was that I am from Elgin and the chances of repeated business with me is non-existent anyway. I may not have a residence in Oaklawn but I have many friends and family members in the vicinity and they will not be doing business with Oaklawn Honda. Since my visit to the Oaklawn Honda, I called the general manager (Eric Soto)several times and left a message for him but he never returned my calls. More

Outstanding service I bought a Honda Civic from mike Klein. He gave me the best service ever and was honest about everything. He sold me a car that was best suited for me I bought a Honda Civic from mike Klein. He gave me the best service ever and was honest about everything. He sold me a car that was best suited for me and I recommend everyone to go to him for buying a car More

Great Service! Great service, friendly people. Yes, they do add on their "experience" for an extra $1400, but to us it was worth it. They were the only ones to giv Great service, friendly people. Yes, they do add on their "experience" for an extra $1400, but to us it was worth it. They were the only ones to give us a serious "out the door" price via email, and in this day and age, with work schedules and life, it is very difficult to get out to several different dealerships to just find out the price they might offer. The internet sales agent was very no-nonsense, and Gerald, our sales person, took care of us in a quick and efficient manner. The only thing I would suggest to future customers is to verify that all your information on your paperwork is correct. There were a few errors here and there on the paperwork, and it all had to be revised a couple of times. Mistakes happen, but Gerald and his team were able to take care of everything quickly. More

It was great! We have dealt with Napoleon before had good service and met good people so had no problem returning to buy new car.We are happy with our purchase and We have dealt with Napoleon before had good service and met good people so had no problem returning to buy new car.We are happy with our purchase and Gerald was excellant1 More

great customer service dealer was very helpful i would recommend your dealership based off the experience with the salesman. he helped me understand all the documents. And he informed me that if i i would recommend your dealership based off the experience with the salesman. he helped me understand all the documents. And he informed me that if i have any issues to contact him. More

Excellent customer service He was very helpful and help me understand the details of my contract he followed up with me and made sure that I was very comfortable with the sale b He was very helpful and help me understand the details of my contract he followed up with me and made sure that I was very comfortable with the sale before purchase,, I did not feel taken advantage of with the salesman ! More

Hassle free experience Excellent experience negotiating a fair price on both our trade in and beautiful new car. Never felt pressured or uncomfortable. Would highly recommen Excellent experience negotiating a fair price on both our trade in and beautiful new car. Never felt pressured or uncomfortable. Would highly recommend to anyone looking for a hassle free experience. More

Great personality Sam was amazing from start to finish this was my first car purchase and he made sure everything went smoothly. I walked in early this morning with the Sam was amazing from start to finish this was my first car purchase and he made sure everything went smoothly. I walked in early this morning with the intention of just getting information on a car and he definitely made sure I got the right help to change my mind and walk out with a brand new car within my budget. He was very straight to the point and didn’t try to oversell anything he made sure I got what I wanted and helped me get an amazing price. I would definitely recommend him to any new car buyers. More

Welcoming buying experience I had been to a few dealers in search of the right car,it was all overwhelming and draining. Walking into those paled nothing compared to the hospita I had been to a few dealers in search of the right car,it was all overwhelming and draining. Walking into those paled nothing compared to the hospitality and personable people here at Ed Napleton Honda. I worked with Samer, and he was great. We walked through it all, and he answered every question no matter how small. I haven’t been through this process often, but Samer made it a breeze and somewhat fun, cracking jokes throughout our time. I very much recommend working with the people here, especially Samer. More