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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,512 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,512 reviews
August 05, 2019
Great Experience I am so happy with my experience at Napleton Honda. Everyone was so helpful . I brought my 2010 Honda for service and Terry was so helpful and kind in I am so happy with my experience at Napleton Honda. Everyone was so helpful . I brought my 2010 Honda for service and Terry was so helpful and kind in getting my car in great shape in a very timely manner!!!!. I also purchased an extended warranty for the 2010 Honda CRV from Doug and he explained everything to me and answered all my questions. Then I decided to purchase a NEW 2019 Honda CRV from Gerald Griffin. He was awesome in helping me choose the right car. Took me so smoothly through all the steps of purchase. In addition he spent so much time explaining how the new Honda CRV works as it has so many bells and whistles on it. I understood everything he told me because his explanations were flawless. I addition Gerald went above and beyond and helped me make the transfer of stuff that was in my old Honda ( which is going to a family member ) to my new Honda! Who does that ????? yay!!! that so easy. Everyone at Napleton Honda from the GM to the General Sales Manager to the Finance Department were so helpful. Again thank you for the great service from Terry in service and the best experience with Gerald in buying a new Honda. By the way I love my new SUV and it is a super ride and a lot of fun to drive. Thank you all!!!!!! More
by Margaret
August 04, 2019
Awesome guys! Mike and John are the best! I highly suggest purchasing a car from them! So grateful to walk out with my 2019 Honda Fit! Sam was very helpful and nice Mike and John are the best! I highly suggest purchasing a car from them! So grateful to walk out with my 2019 Honda Fit! Sam was very helpful and nice as well. More
by Ve
August 01, 2019
Incredibly satisfied Mike and Fllad are the best!!! Two stand up guys they made sure to take care of me in sales and service would definitely recommend! Mike and Fllad are the best!!! Two stand up guys they made sure to take care of me in sales and service would definitely recommend! More
by DockerDhaval75
Employees Worked With
Fllad , Michael Klein
July 30, 2019
Knowledgeable, fair and helpful Mike was very knowledgeable and able to answer all of our questions. We’ve bought Honda’s for years, and it was very clear Mike knew his stuff and was Mike was very knowledgeable and able to answer all of our questions. We’ve bought Honda’s for years, and it was very clear Mike knew his stuff and was able to give us a good, fair price More
by Jenny Whitehead
Employees Worked With
Michael Klein
July 30, 2019
Responsive, honest, helpful Mike was great to work with. My wife and I went to two other dealerships before deciding to buy from Mike. He really knew his information and was able Mike was great to work with. My wife and I went to two other dealerships before deciding to buy from Mike. He really knew his information and was able to get us the best package. We definitely wish we had just come to him first and will be going back when it’s time for us to trade in our next car. More
by TheHappyCouple
Employees Worked With
Michael Klein
July 29, 2019
Really nice people I came in to Ed Napleton Honda dealership looking for a used CRV well boy was I surprised I found the perfect vehicle at the perfect price big thank I came in to Ed Napleton Honda dealership looking for a used CRV well boy was I surprised I found the perfect vehicle at the perfect price big thank you to my salesman Sam Bader. More
by Pjs
Employees Worked With
July 29, 2019
2nd HR-V I just finished buying my second HRV for my other son. My salesman Sam Bader continues to give us very professional service. I highly recommend this I just finished buying my second HRV for my other son. My salesman Sam Bader continues to give us very professional service. I highly recommend this place. More
by Pjs
July 27, 2019
good experience Gerald was very thorough and had a lot of patience explaining the inside panel to me. He even said I could come back if need be and I took him up on Gerald was very thorough and had a lot of patience explaining the inside panel to me. He even said I could come back if need be and I took him up on that. More
by firsttimer
July 26, 2019
Ed Napleton The overall experience at Ed Napleton was excellent. Everyone is friendly Sam Bader and Corderro worked to give me the best deal in town. Sam patient The overall experience at Ed Napleton was excellent. Everyone is friendly Sam Bader and Corderro worked to give me the best deal in town. Sam patiently showed me how to navigate the features in the vehicle. More
by Alma
Employees Worked With
July 23, 2019
Very professional Gerald Griffin was very helpful and professional when it came to buying my first vehicle. I knew what I wanted walking in and he ensured I walked out Gerald Griffin was very helpful and professional when it came to buying my first vehicle. I knew what I wanted walking in and he ensured I walked out with keys in hand. More
by godi117
Employees Worked With
