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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,512 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,512 reviews
August 21, 2019
New car purchase My experience was pleasant at Napleton Honda, I would definitely recommend this dealership for a new car. Everyone was nice and greeted us as soon as My experience was pleasant at Napleton Honda, I would definitely recommend this dealership for a new car. Everyone was nice and greeted us as soon as we arrived. More
by Uranus69!
Employees Worked With
August 20, 2019
Awsome experience great customer service I will highly recommend coming to this car dealership. Mike and John was a big help. They help me get into a great car for a great price. I will highly recommend coming to this car dealership. Mike and John was a big help. They help me get into a great car for a great price. More
by Jwhi638
August 19, 2019
Great Service I purchased my vehicle today with the help mike and John who provided excellent service. they made the buying process simple and easy. I am satisfied I purchased my vehicle today with the help mike and John who provided excellent service. they made the buying process simple and easy. I am satisfied with my purchase and would recommend anyone to give this dealer a try. More
by moemuscles
August 17, 2019
They work with you I had a 2014 Chevy Cruze and traded it in today for a 2019 Honda Civic. Sam Girgis was the car salesman that worked with me and he was fantastic. Not I had a 2014 Chevy Cruze and traded it in today for a 2019 Honda Civic. Sam Girgis was the car salesman that worked with me and he was fantastic. Not only did he understand my financial hardship from last year that brought my credit score down but he related to me as a human and not a salesman. As a young single woman I felt very comfortable negotiating and didn’t feel pressured by him. I would recommend him 110%. More
by RacSin26
Employees Worked With
August 17, 2019
New Car Howard was extremely helpful in the process of buying a new car. He was super informative and made our experience quick as well as efficient. Definite Howard was extremely helpful in the process of buying a new car. He was super informative and made our experience quick as well as efficient. Definitely would recommend him to others looking to purchase a car. More
by Apezdek
August 13, 2019
Purchase of a car I saw a car I liked on their website. Went in and looked at it and drove it and decided to purchase it. I worked with Sam Girgis. He made the exper I saw a car I liked on their website. Went in and looked at it and drove it and decided to purchase it. I worked with Sam Girgis. He made the experience pleasant. He met all my needs and requests. I would strongly recommend him to anyone interested in making an auto purchase from this dealership. More
by Denise A Blidy
Employees Worked With
Other Employees :
Also want to thank the lady Mary I worked in the financial department she was very polite and competent. It was a very busy that day.
August 12, 2019
2016 Honda Civic EX Today I came into the dealership with the hopes of purchasing the car of my dreams. The nice salesman Sam helped me greatly with this purchase. He fou Today I came into the dealership with the hopes of purchasing the car of my dreams. The nice salesman Sam helped me greatly with this purchase. He found me the best deals based on my credit history, and was very knowledgeable. I’d recommend this spot for your next purchase! More
by cwilson
Employees Worked With
August 10, 2019
New Accord Sport Excellent experience! I am beyond happy with this place Howard was our sales rep and he was exceptional with customer service very patient and answer Excellent experience! I am beyond happy with this place Howard was our sales rep and he was exceptional with customer service very patient and answered all our questions never once made us feel rushed in making our very important decision. We left very happy. Thank you so much Howard and Corderro for all your help we left with an awesome Honda Sport!!!!! Special shoutout to RICKY for detailing my new car you did an exceptional job!!!! More
by melisU81
Employees Worked With
Corderro Convington , Howard Becker
August 08, 2019
Amazing Accord!! My wife and I had the pleasure of buying our sweet 2019 Honda Accord 2.0T from Mike. Mike did everything he could to make sure that we got the best de My wife and I had the pleasure of buying our sweet 2019 Honda Accord 2.0T from Mike. Mike did everything he could to make sure that we got the best deal and our experience was outstanding. Definitely worth the time to buy from Ed Napleton and have Mike as your salesman! Highly recommend!! More
by Apowell15
Employees Worked With
Michael Klein
August 06, 2019
We Will Return Gerald Griffin was great, got us exactly where we wanted to be to make the purchase! We have purchased two vehicles from him in the past six months! W Gerald Griffin was great, got us exactly where we wanted to be to make the purchase! We have purchased two vehicles from him in the past six months! We will certainly return when we need to! More
by Val McKee
