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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
August 29, 2019
Amazing I had the pleasure of working with Monica. I could not ask for a more helpful and honest salesperson. She truly made the car shopping experience a bre I had the pleasure of working with Monica. I could not ask for a more helpful and honest salesperson. She truly made the car shopping experience a breeze! I would recommend her to everyone! More
by Bbrooks421
Employees Worked With
August 29, 2019
Teuly the best ever! Great place and person to buy a car from. Monica leads this team with personality and knowledge to get the job done. Her honesty and passion for her j Great place and person to buy a car from. Monica leads this team with personality and knowledge to get the job done. Her honesty and passion for her job makes her the best salesperson to find the right car for your budget and needs!!! More
by Bbrooks
Employees Worked With
August 28, 2019
Pleasant experience. Gerald was very helpful in all manners, knowledgeable, and helped me with any issues I had. The process seemed pretty fast, and i was satisfied drivin Gerald was very helpful in all manners, knowledgeable, and helped me with any issues I had. The process seemed pretty fast, and i was satisfied driving my car out of the parking lot. I would definitely recommend coming to this dealership and talking to Gerald. More
by Artie85h
Employees Worked With
August 27, 2019
Positive experience Sam Bader made our purchase so easy. We were happy with the deal we were able to make. No pressure. We felt he respected what we needed to make thi Sam Bader made our purchase so easy. We were happy with the deal we were able to make. No pressure. We felt he respected what we needed to make this purchase. More
by Cathygmurray
Employees Worked With
August 25, 2019
Wonderful, pleasant experience Samar was willing to work with me to receive the best deal possible. He was very kind and knowledgable. This is my third Honda and again I’m walking o Samar was willing to work with me to receive the best deal possible. He was very kind and knowledgable. This is my third Honda and again I’m walking out with a smile. More
by Mary
Employees Worked With
August 25, 2019
1st Honda new car experience Mike Klein listened to our car buying needs and helped to find the perfect Honda match for our request. He took the stress out of buying a car with hi Mike Klein listened to our car buying needs and helped to find the perfect Honda match for our request. He took the stress out of buying a car with his personable manner and diligence to work within our budget. Great experience with Mike, Napelton Honda, and our first new car! More
by Jeff L
August 25, 2019
Great Experience! We were taken care of, never got the run around! Great salesperson! Answered all of out questions, leasing our vehicle was fast and easy and the be We were taken care of, never got the run around! Great salesperson! Answered all of out questions, leasing our vehicle was fast and easy and the best deal!!! More
by New car driver!
Employees Worked With
August 23, 2019
Great customer service Sam was a great salesman. I would recommend him to friends and family. I would definitely buy another car from him in the near future. Sam was a great salesman. I would recommend him to friends and family. I would definitely buy another car from him in the near future. More
by CarlosM
Employees Worked With
August 23, 2019
Brand New 2019 Honda Pilot 3rd vehicle purchased from Napleton Honda but this was far from the best experience i had when i walked into the dealership working with Sam Bader was 3rd vehicle purchased from Napleton Honda but this was far from the best experience i had when i walked into the dealership working with Sam Bader was a great experience. He found me exactly the right vehicle i wanted with what i told Him i was looking for. I will definitely recommend my friends to visit Sam when there ready to purchase a new vehicle. Thank you Sam More
by Honda Girl
August 21, 2019
New car purchase My experience was pleasant at Napleton Honda, I would definitely recommend this dealership for a new car. Everyone was nice and greeted us as soon as My experience was pleasant at Napleton Honda, I would definitely recommend this dealership for a new car. Everyone was nice and greeted us as soon as we arrived. More
by Uranus69!
Employees Worked With
