Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,501 reviews
September 13, 2019
Bought a Honda Civic Worked with Gerald Griffin, who was very knowledgeable, and very personable. He took time with me, not rushed, he explained all the features my car h Worked with Gerald Griffin, who was very knowledgeable, and very personable. He took time with me, not rushed, he explained all the features my car has. This is my second Honda. Gerald is a great person to work with! I'm recommending him to everybody. Thank you Gerald. Big Al More
by Big Al
Employees Worked With
September 12, 2019
new car purchase the sales manager and staff have been extremely helpful to our company for over 10 years. Every time we purchased a fleet car we were treated with dig the sales manager and staff have been extremely helpful to our company for over 10 years. Every time we purchased a fleet car we were treated with dignity and respect. More
by bob buikema
September 12, 2019
Used car deal I was looking for a used Civic and found the car here. Sam Bader my salesman helped me get a great deal. His desk partner Sean Pelayo was great., I was looking for a used Civic and found the car here. Sam Bader my salesman helped me get a great deal. His desk partner Sean Pelayo was great., More
by johnw
September 11, 2019
Great place to go Mike was AMAZING!! He worked with me and my father very patiently for hours to get us the best deal possible. Very friendly and would highly recommend Mike was AMAZING!! He worked with me and my father very patiently for hours to get us the best deal possible. Very friendly and would highly recommend to anyone looking to get a new car. More
by NV
Employees Worked With
Cordero, Michael Klein
September 07, 2019
New car experience Came in looking for a newer car. Looking for something a little bigger since I mostly owned smaller cars in the past, was approached by Mike. He liste Came in looking for a newer car. Looking for something a little bigger since I mostly owned smaller cars in the past, was approached by Mike. He listened to what I was looking for, took me out to test drive a few cars I was interested in and found exactly what I looking for. He was awesome, not pushy like some places you go to, he helped me find exactly what I was looking for and didn't try to push me into anything I wasn't comfortable with. I would definitely recommend them to people in the future, Mike and John especially! They were great! More
by Laura C.
September 06, 2019
Bought 2 Hondas!!!! 1-used, and 1-new. Mr. Gerald Griffin was our salesman and we couldn't have met a more knowledgeable and considerate man...we were buying 2 Hondas and had a ton of quest Mr. Gerald Griffin was our salesman and we couldn't have met a more knowledgeable and considerate man...we were buying 2 Hondas and had a ton of questions for him. All our questions were answered, Everything we needed was addressed by Gerald. Everyone at Napleton Honda was great. We will definitely recommend Gerald to anyone considering a Honda. These are our 2nd & 3rd Hondas from Napleton, and our 4th & 5th will be also. Thank You & congrats to Gerald Griffin, and the entire sales team for you help! Big thank you to Terry Niksic and the service dept...you guys rock! Mr. Napleton, this is the way ALL car dealerships should conduct business...congrats to all!!! More
by Sam
September 06, 2019
Mike and John are second to none Mike and John are the best in town! I just bought my brand new Accord and could not be happier with the service or deals! Great guys will be sending a Mike and John are the best in town! I just bought my brand new Accord and could not be happier with the service or deals! Great guys will be sending all my family and friends to see them More
by Waleed2784
September 03, 2019
Great help, easy process Mike was patient with me and answered all my questions. He was a big help and made the car buying process as easy as possible. Would definitely come b Mike was patient with me and answered all my questions. He was a big help and made the car buying process as easy as possible. Would definitely come back and recommend to others. More
by chuckkre
September 02, 2019
Great experience and friendly people. Great experience and very friendly people. I highly recommend him to friends and family Great job Sam Bader. Love my new car and I’ll be back. Great experience and very friendly people. I highly recommend him to friends and family Great job Sam Bader. Love my new car and I’ll be back. More
by E
Employees Worked With
August 31, 2019
Monica was great! I took my son in to buy his first car and our salesperson Monica Martisek was great. Monica made the purchase process easy and painless. Monica and he I took my son in to buy his first car and our salesperson Monica Martisek was great. Monica made the purchase process easy and painless. Monica and her staff were extremely polite and very knowledgeable. I would recommend Napleton Honda to anyone looking to buy a car. More
by Acura07
