Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,513 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,513 reviews
September 28, 2019
I got an awesome deal extremely happy My salesperson Gerald Was very patient and very informative I had an awesome experience this is my third car from the dealership I’ll be back next tim My salesperson Gerald Was very patient and very informative I had an awesome experience this is my third car from the dealership I’ll be back next time to get me another More
by Ms. Honda
Employees Worked With
September 28, 2019
Great customer service Recently leased my 2019 Honda civic from Ed Napleton. Daniel was very helpful, explain every feature in my car and he is also bilingual. Great for som Recently leased my 2019 Honda civic from Ed Napleton. Daniel was very helpful, explain every feature in my car and he is also bilingual. Great for some of us who’s Parents like mine don‘t speak english. Definitely will be coming back. More
by Crisdr08
Employees Worked With
September 27, 2019
Very pleased! My experience was smooth and pleasant! I traded in my CR V for a new one. Gerald Griffin, my salesman was awesome and had a thorough knowledge of the My experience was smooth and pleasant! I traded in my CR V for a new one. Gerald Griffin, my salesman was awesome and had a thorough knowledge of the vehicle I wanted. I am happy with my new Honda CR-V, and my overall experience! More
by Shonda
September 25, 2019
Thank you Kevin and sam for the help with my accord When i came into the store i was hoping to come into the store and find the new car i been reading about for the last 3 months. Im not typically a fa When i came into the store i was hoping to come into the store and find the new car i been reading about for the last 3 months. Im not typically a fast moving decision maker but everything that occurred that day just delt right to me. So i guess i knew the deal was great and it was time to put the new car into my driveway. Hope you guys sell a ton more. Thank you again. More
by Happy caddy customer
September 24, 2019
New Car purchase I was searching for my dream car and found it at Napleton Honda Oaklawn. Was hesitant at first but it fit my budget. Awesome deal I had with Bob and C I was searching for my dream car and found it at Napleton Honda Oaklawn. Was hesitant at first but it fit my budget. Awesome deal I had with Bob and Cordero even after hours. Thank you guys! More
by jahneh
September 24, 2019
New Car Purchase I was looking for my dream car and found it at Napleton Honda Oaklawn. Awesome deal we closed with Bob and Cordero. Thanks guys for accommodating us b I was looking for my dream car and found it at Napleton Honda Oaklawn. Awesome deal we closed with Bob and Cordero. Thanks guys for accommodating us beyond office hours! More
by MelG
September 24, 2019
Napleton Honda dream team! I had the best experience at Napleton Honda! John, mike, Sam bader and Yousef are The Dream team! They were all super helpful and knowledgeable. Would I had the best experience at Napleton Honda! John, mike, Sam bader and Yousef are The Dream team! They were all super helpful and knowledgeable. Would really recommend these guys! More
by Mazin33456
September 23, 2019
Bought first new car Went in on a saturday to look around. Ended up buying our first new car. We had a nice experience, Howard answered our questions and was not pushy at Went in on a saturday to look around. Ended up buying our first new car. We had a nice experience, Howard answered our questions and was not pushy at all. He was straightforward, and we appreciated his honesty when we were discussing our options. More
by Nzapletal
Employees Worked With
Mary in finance., Howard Becker
September 18, 2019
Buy a car Frim Mike, John, Dave Mike, John, and Dave are the best! Got me the price I was looking to spend and went above and beyond. Started at orland Honda and they were so horribl Mike, John, and Dave are the best! Got me the price I was looking to spend and went above and beyond. Started at orland Honda and they were so horrible to work with. Non professional! So happy I made the choice to drive to oak Lawn and work with these 3 awesome men!! Remember Mike, John, and Dave when u come in to buy a car at Honda!! More
by Lauren
September 18, 2019
When No One Else Could. I am very grateful. After going to so many other places and no one being able to finance me, they were able to get the job done. My salesman was very I am very grateful. After going to so many other places and no one being able to finance me, they were able to get the job done. My salesman was very polite and straightforward. Overall they did a very good job. More
by Ltmaxjr69
