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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
October 14, 2019
My New Honda I just purchased a new Honda Civic thanks to Mike! He is an awesome salesman! He worked extremely hard on my behalf to keep this grandma in her budget I just purchased a new Honda Civic thanks to Mike! He is an awesome salesman! He worked extremely hard on my behalf to keep this grandma in her budget! L.M. More
by L.M.
Employees Worked With
Michael Klein
October 07, 2019
Mistake in my earlier review As you can tell from my earlier review narrative, we were extremely pleased with Danny Nino and Joseph Sarkysyan at Napleton. They could not have bee As you can tell from my earlier review narrative, we were extremely pleased with Danny Nino and Joseph Sarkysyan at Napleton. They could not have been more helpful. Unfortunately I screwed up the ratings. I meant to give them five stars for everything.. I would like my earlier rating to be corrected or deleted. More
by Fitzpatricks
October 05, 2019
Stopped by Honda dealership. Daniel greeted us at the door and ended up showing us the 2019 Accord which we decided to lease. Very satisfied with the service he provided. door and ended up showing us the 2019 Accord which we decided to lease. Very satisfied with the service he provided. More
by calvan13
October 05, 2019
Stopped by our local Honda dealership to look at Accords and CRVs for my brother. We were greeted by Daniel at the door. He answered all the questions my brother had and got him a great deal. He even honore and CRVs for my brother. We were greeted by Daniel at the door. He answered all the questions my brother had and got him a great deal. He even honored the Recent College Grad incentive which was very helpful. My brother had no intentions of buying today but couldn’t pass up the deal. Thanks Danny for helping get my brother into a sweet 2019 Honda Accord! More
by CalvilloFam
October 05, 2019
Everything was great!! Dan worked with us on what we were Everything was great!! Daniel worked with us on what we were looking for and how much we were looking to spend. Excited for our new CR-V! Everything was great!! Daniel worked with us on what we were looking for and how much we were looking to spend. Excited for our new CR-V! More
by Lhamlin2
October 05, 2019
We had a good experience working with Daniel Nino. He took us on a test drive of the CR-V and explained all of its features. He was very thorough and helped us get a good price. Would recommend!! took us on a test drive of the CR-V and explained all of its features. He was very thorough and helped us get a good price. Would recommend!! More
by Pharoh185
October 03, 2019
Had a great experience with Danny he was very patient and explained all the features on the vehicle. Showed us multiple vehicles until we found the car of my dreams. Bilingual which helped my dad understa explained all the features on the vehicle. Showed us multiple vehicles until we found the car of my dreams. Bilingual which helped my dad understand every step of the way. Les recomiendo ver a Daniel cuando esten en busca de su proximo carro. More
by Cesar Abraham
Employees Worked With
September 30, 2019
Bait and switch This dealership uses the typical dishonest sales techniques that gives used car salespeople a bad name. They quoted a specific deal and fees on the ph This dealership uses the typical dishonest sales techniques that gives used car salespeople a bad name. They quoted a specific deal and fees on the phone. We called back before going to the dealership to confirm. When arriving they changed their story and inflated the price by thousands of dollars. When speaking to one employee he said that’s just how it is with car dealers. They got you in the door didn’t they? More
by Citydriver
Employees Worked With
Multiple
September 28, 2019
I got an awesome deal extremely happy My salesperson Gerald Was very patient and very informative I had an awesome experience this is my third car from the dealership I’ll be back next tim My salesperson Gerald Was very patient and very informative I had an awesome experience this is my third car from the dealership I’ll be back next time to get me another More
by Ms. Honda
Employees Worked With
September 28, 2019
Great customer service Recently leased my 2019 Honda civic from Ed Napleton. Daniel was very helpful, explain every feature in my car and he is also bilingual. Great for som Recently leased my 2019 Honda civic from Ed Napleton. Daniel was very helpful, explain every feature in my car and he is also bilingual. Great for some of us who’s Parents like mine don‘t speak english. Definitely will be coming back. More
by Crisdr08
Employees Worked With
