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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

Overview
Employees
Reviews
Vehicles
4.9
1,504 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,504 reviews

December 01, 2023

Horrible shopping experience in September this year. The sales department appeared half-assed with no one coming to greet us. All the sales associates were clustered around the sales manager’s desk and More

by dvhmouse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Monica Martisek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Ayesh
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Dvhmouse, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (708) 430-0011. We will work with you to resolve this matter to your satisfaction.

November 25, 2023

Came in and worked with Hugo who was so great to me and my daughter helping us get her first car and being great to work with More

by manuelangel1962
Recommend Dealer
Yes
Employees Worked With
Hugo Hernandez
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Manuelangel1962, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

November 19, 2023

Was very informative and helpful! Took time out to assist me with my car to show when I might need repairs. More

by roseattastallworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Here at Ed Napleton Honda of Oak Lawn Dealer, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

November 16, 2023

Hugo was so great and helpful throughout the process and was so kind in helping us get our first car ! More

by anthonypollard20m
Recommend Dealer
Yes
Employees Worked With
Hugo Hernandez
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Anthonypollard20m! We hope we can continue to be of service to you down the road!

November 09, 2023

Came into the dealer and worked with Hugo who made the process fun, took care of us, and answered all our questions! He is the best ! More

by yacekgarcia99
Recommend Dealer
Yes
Employees Worked With
Hugo Hernandez
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!

November 02, 2023

Came to give the dealer another chance and worked with Hugo this time around and he made the process great to work with and so kind More

by pauldavis9095
Recommend Dealer
Yes
Employees Worked With
Hugo Hernandez
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Pauldavis9095! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 28, 2023

Ask for Howard at Ed Napleton Honda in the sales department if you're looking for a new or used vehicle More

by Honda's My Favorite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Becker
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

October 26, 2023

I worked with Hugo after I was referred to him by my friend and he was such a great help getting my first car More

by canelosanchez2018
Recommend Dealer
Yes
Employees Worked With
Hugo Hernandez
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Dec 14, 2023 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Canelosanchez2018! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 24, 2023

Bought a vehicle off of Bob Dalipi. I’ve been looking for a month and he found me what I was looking for. He was very helpful and respectful. I would highly recommend him and Honda Nape More

by Terrisoups
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob - bashkim Dalipi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Terrisoups! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 23, 2023

I can only hope that every car salesman was like Danny what a pleasant experience. He was such a pleasure to work with Thank you Danny I really feel like my wife and I made a friend. More

by Lisamarie1166
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Ed Napleton Honda in Oak Lawn responded

Congratulations on your new car, Lisamarie1166! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

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