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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
November 12, 2019
I would like to give a special shot out to SAM BADER for helping me out, I was paying to much for a car and with him I was able to go ahead and trade it for a brand new one with a smilar monthly rate, I wou helping me out, I was paying to much for a car and with him I was able to go ahead and trade it for a brand new one with a smilar monthly rate, I would recommend anyone to go with him, Thank you Once again Sam Bader More
by Jesusjcbo123
Employees Worked With
November 09, 2019
Mike, John, and Dave were awesome! I love my new HR-V and was grateful for the honesty and transparency in pricing/financing. First time ever that I had a hassle free car buying experience. and was grateful for the honesty and transparency in pricing/financing. First time ever that I had a hassle free car buying experience. More
by Dah
November 08, 2019
Mike and John are the best! Can’t wait to drive my new mini van all around town. Definitely going back to Oak Lawn Honda! mini van all around town. Definitely going back to Oak Lawn Honda! More
by Luke Rohan
November 02, 2019
Daniel and his manager Corderro helped us with the purchase of our new truck. They are very professional, patient and friendly. I highly recommend them. purchase of our new truck. They are very professional, patient and friendly. I highly recommend them. More
by Mayra Hernandez
November 02, 2019
Civic EX Purchase Did my homework on line and found Ed Napleton one of the most competitive for pricing on the 2019 Honda Civic EX. My Salesman was Gerald Griffin, very Did my homework on line and found Ed Napleton one of the most competitive for pricing on the 2019 Honda Civic EX. My Salesman was Gerald Griffin, very professional and helpful. I did have to do some negotiating but, was able to get my new car with what I wanted for a good price. One issue on the car was dealt with quickly by Chris Lammon of their service department who not only fixed the issue but went the extra mile and improved it. More
by Michael
November 02, 2019
I love my new 2019 Honda Civic! Thank you so much Sam Girgis for helping me pick out the perfect car for me! I love it!!! Your services were excellent as well! Thank you!!! Girgis for helping me pick out the perfect car for me! I love it!!! Your services were excellent as well! Thank you!!! More
by Brianna R.
Employees Worked With
November 01, 2019
October Honda Purchase Purchased a Honda in October from Daniel. He was a pleasure to deal with along with Corderro and the gentleman preparing your car when you drive off Purchased a Honda in October from Daniel. He was a pleasure to deal with along with Corderro and the gentleman preparing your car when you drive off the lot. Daniel has good knowledge and is very patient. I’m very pleased with my purchase from this location. More
by Ann
October 31, 2019
Great experience, very friendly environment! Would recommend Howard Becker to all my friends and family. Extremely happy with my purchase! Thank you Ed Napelton Honda. recommend Howard Becker to all my friends and family. Extremely happy with my purchase! Thank you Ed Napelton Honda. More
by HondaMan
October 31, 2019
John the manager is extremely condescending, thinks he is so much better than everybody else & this really comes to life with the way he deals with customers. I was in for service and while I was waiting for so much better than everybody else & this really comes to life with the way he deals with customers. I was in for service and while I was waiting for my car to be finished, I popped into the showroom. Intrigued by the different style of the pilot from my 2016, I stopped to ask John a few questions. While he seemed enthusiastic, it was actually very sarcastic! While carrying on a conversation with him, he was murmuring insults under his breath for the amusement of those around him. Now I’ve done business here for over 10 years (6 cars purchased to date) but I will never be returning. Would recommend everybody to patronize a business that treats their customers well. I thought Mr. Napleton’s business motto was different, but I am sadly mistaken. More
by Former Customer
Employees Worked With
October 29, 2019
Gerald Griffin was fantastic. Fair and knowledgeable. Second car I purchased from him in 6 months. I will not hesitate to recommend him to others. Second car I purchased from him in 6 months. I will not hesitate to recommend him to others. More
by DMC
Employees Worked With
