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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
December 22, 2019
The fellas at Ed Napleton (Sam, Dave , Eric and Antar) made the car buying process efficient and painless. They were fair when negotiating a price, attentive and knowledgeable when I asked questions, and made the car buying process efficient and painless. They were fair when negotiating a price, attentive and knowledgeable when I asked questions, and considerate of my time. More
by KC
December 22, 2019
Excellent!! This dealership is very clean. Everyone I encountered was extremely nice and courteous. And they have excellent customer service. Sam was amazing. He This dealership is very clean. Everyone I encountered was extremely nice and courteous. And they have excellent customer service. Sam was amazing. He knew what I wanted and didn’t try to deviate from that. Excellent experience More
by Chikortney
Employees Worked With
December 21, 2019
Te atienden muy bien te buscan las mejores opciones les recomiendo al señor Daniel Nino y al señor Corderro Covington Gracias por su servicio Thanks so much Ed napleton for the great experience great veh recomiendo al señor Daniel Nino y al señor Corderro Covington Gracias por su servicio Thanks so much Ed napleton for the great experience great vehicle More
by aprado207
December 19, 2019
Danny (Daniel) Nino is the salesman to go to! Danny Nino was there to help as soon as we walked through the doors! Danny went above and beyond my expectations as a salesman, he was very knowledgea Danny Nino was there to help as soon as we walked through the doors! Danny went above and beyond my expectations as a salesman, he was very knowledgeable, professional, and helpful. Danny was also very patient and respectful, he also followed up with me a few days later after purchasing my car unlike many salesmen. All thanks to Danny I own a beautiful 2020 Honda Accord. I've already referred him to my friends since the whole buying experience was great! If your looking to purchase a car go to Danny Nino! More
by g.lizette
Employees Worked With
December 19, 2019
Sam Girgis is a great asset in Ed Napleton Honda . He is very accommodating, honest, patient and knowledgeable about Honda cars. We would definitely recommend him to our relatives and friends. . He is very accommodating, honest, patient and knowledgeable about Honda cars. We would definitely recommend him to our relatives and friends. More
by Herreras
Employees Worked With
December 19, 2019
Mike and David were extremely helpful and made the entire process easy and transparent. They were knowledgeable and answered all my questions. highly recommend Napleton! process easy and transparent. They were knowledgeable and answered all my questions. highly recommend Napleton! More
by Bmack6
December 18, 2019
Working with Sam Bader was easy Wanted to take a moment to share the quality experience we had with Sam Bader. We didn't purchase a vehicle yet but in the next few months when it is Wanted to take a moment to share the quality experience we had with Sam Bader. We didn't purchase a vehicle yet but in the next few months when it is time to pull the trigger Sam will be our only guy. Thanks Sam! More
by gcrdmark
Employees Worked With
December 18, 2019
Great customer service, friendly and honest. I highly recommend Napleton Honda, and will do business again with them again. Ask for Howard, he helped us out and we have no regrets. He made car buying a b recommend Napleton Honda, and will do business again with them again. Ask for Howard, he helped us out and we have no regrets. He made car buying a breeze. More
by Javier_unzueta
Employees Worked With
Howard Becker
December 14, 2019
Greeted by GG at the door he was friendly. I enjoyed negotiating with him. He made me feel comfortable during my time at the dealership. negotiating with him. He made me feel comfortable during my time at the dealership. More
by Rich
Employees Worked With
December 14, 2019
Sam found me the payments that I wanted with the down payment I had and the car I wanted ! He convinced me along with his finance manager , Cordero Covington to lease the HRV SPORT I test drove the car payment I had and the car I wanted ! He convinced me along with his finance manager , Cordero Covington to lease the HRV SPORT I test drove the car and love it More
by vjader
