Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,501 reviews
December 30, 2019
Every time I go to Sam Bader I get nothing but great service. They are so friendly and they care so much . It is so nice to go to a place where everyone is happy to work there . They took very good care service. They are so friendly and they care so much . It is so nice to go to a place where everyone is happy to work there . They took very good care of me . Thank you so much for being so wonderful! They rock !!! More
by Hannah090906
Employees Worked With
December 29, 2019
Was very excited to find a reasonable internet price on the make and model I was looking for, so drove into the city for a test drive. We drove some other vehicles, then decided to request an itemized pu the make and model I was looking for, so drove into the city for a test drive. We drove some other vehicles, then decided to request an itemized purchase agreement. But along with the usual fees and taxes, there was a $955 napleton experience fee and a $910 fee for xilion exterior protection , adding almost $2000 above the advertised online price. We did not feel that free oil changes and car washes merited nearly $1000, nor did we want zillion protection, as it is not recommended and is poorly reviewed by those in the automotive painting and refinishing field. Additionally, the cost of that product is $50, so why is the fee $900? When we expressed are frustration with being expected to pay these hidden fees for services and products that we were not interested in, we were told that they were non negotiable. So much for “no hassle/ no haggle.” More accurately our experience was bait and switch+hidden fees+non negotiable=NO SALE time wasted! More
by michelle
Employees Worked With
December 28, 2019
Really good guy the experience was great he was really professional about everything and got me a good interest rate.I will buy another car from him in the future. professional about everything and got me a good interest rate.I will buy another car from him in the future. More
by Juniorstrucking
Employees Worked With
December 28, 2019
Danny is a great Salesman and Corderro was very helpful as the Sales Manager. Very happy with Napleton Honda and will keep buying our cars here! as the Sales Manager. Very happy with Napleton Honda and will keep buying our cars here! More
by Pat C.
December 27, 2019
Michael Klein and John Syriani were great to work with. The are very professional and efficient. I had a great experience at Napleton and would recommend this dealership to anyone interested in getting a The are very professional and efficient. I had a great experience at Napleton and would recommend this dealership to anyone interested in getting a fair deal in a car. More
by Evette
December 27, 2019
I have to say I dreaded the process of buying a car but within minutes of stepping into Napleton Honda in Oak Lawn that all changed. Mike our salesman and Eric our sales manager treated us with respect and within minutes of stepping into Napleton Honda in Oak Lawn that all changed. Mike our salesman and Eric our sales manager treated us with respect and helped us come to a very mutual deal. They were excellent with all the details, clearly explaining everything. We left there feeling very good about our purchase. We will be back again ! More
by larrypb
December 24, 2019
Amazing Service by an Amazing Team We came in to purchase a vehicle and we were assisted by Theodore Jackson AKA Tejay. He was extremely helpful in assisting us with the purchase. He wa We came in to purchase a vehicle and we were assisted by Theodore Jackson AKA Tejay. He was extremely helpful in assisting us with the purchase. He walked us through every step and explained everything. He was patient with us while remaining enthused. He made the experience painless and pleasant. More
by Phil
Employees Worked With
Theodore Jackson
December 23, 2019
Dan Nino and John Syriani are great guys to do business with. This is my first buying experience with Dan and second Honda purchase with John. I will definitely be back for another and send everyone I kno with. This is my first buying experience with Dan and second Honda purchase with John. I will definitely be back for another and send everyone I know looking for a Honda their way!! More
by BH
December 23, 2019
We just bought our new accord from mike and John and they are the best! We had a much better experience here with mike at napleton than we did at community Honda! are the best! We had a much better experience here with mike at napleton than we did at community Honda! More
by Janbenson52
December 23, 2019
New 2020 CRV - Awesome experience purchasing Gerald Griffin is a fantastic salesperson and just great person to work with. Gerald is extremely vehicles, pricing and warranties. Will absolutely Gerald Griffin is a fantastic salesperson and just great person to work with. Gerald is extremely vehicles, pricing and warranties. Will absolutely buy from Ed Napleton Honda, and will be back myself! Great dealership and people! More
by jesseturner21
Employees Worked With
