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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
March 04, 2020
Sam Day was a wonderful sales associate. I’m very pleased with my purchase. My car is in tip top shape. Ed Napleton Honda in Oak Lawn has great customer service. I’m going to refer everyone to go there. with my purchase. My car is in tip top shape. Ed Napleton Honda in Oak Lawn has great customer service. I’m going to refer everyone to go there. More
by Ebony Taylor
March 04, 2020
Great customer service, Sam was very Helpful...He was a Great customer service, Sam was very Helpful... He was a good listener and explained everything nice and clear. Will definitely recommend Sam for an Great customer service, Sam was very Helpful... He was a good listener and explained everything nice and clear. Will definitely recommend Sam for any purchase! More
by diane.medina1227
Employees Worked With
March 03, 2020
Daniel Nino at Napleton was very knowledgeable and helpful! Always willing to go the extra mile for the customer! Much appreciated! Very happy and satisfied customer! helpful! Always willing to go the extra mile for the customer! Much appreciated! Very happy and satisfied customer! More
by juan.lopez1179
Employees Worked With
February 27, 2020
We visited Ed Napleton Honda looking to buy a 2020 Honda Odyssey. Daniel Nino was assisting us. He was very professional and well experienced. He answered all our questions and led us through the entire bu Odyssey. Daniel Nino was assisting us. He was very professional and well experienced. He answered all our questions and led us through the entire buying process. Daniel worked out a really great deal for us. I recommend everyone to buy with Daniel. More
by Ewa and Chris
Employees Worked With
February 26, 2020
Ed Napleton Honda provides great customer service and has awesome sales consultants. Gerald Griffin is patient, knowledgeable of the products (cars) and was great to work with. I had a positive experience p awesome sales consultants. Gerald Griffin is patient, knowledgeable of the products (cars) and was great to work with. I had a positive experience purchasing a new vehicle. More
by mtucoach
February 25, 2020
Aldo and Corddero are the Best!!! Very professional and went extra lengths so that we were satisfied customers. We certainly are . I will refer. Thanks. went extra lengths so that we were satisfied customers. We certainly are . I will refer. Thanks. More
by Chood
Employees Worked With
Also, Corderro
February 24, 2020
Daniel was very friendly and helpful with making sure I had a good experience finding the right first car. I would definitely recommend people to come here if you are buying a car. Corderro was also very h had a good experience finding the right first car. I would definitely recommend people to come here if you are buying a car. Corderro was also very helpful and gave me options that didn’t leave me feeling confused. More
by Yunuenr8686
February 23, 2020
Gerald Griffin has been my go to salesperson for the majority of my purchases at Napleton Honda. I usually trade in my car every 2-3 years b/c of the amount of miles I put on my car, b/c of work. Gerald majority of my purchases at Napleton Honda. I usually trade in my car every 2-3 years b/c of the amount of miles I put on my car, b/c of work. Gerald Griffin is polite, patient, and a very experienced car salesman. You can also always count on him to make himself available for any questions one may have after leaving the dealership. . More
by LoyalHondaBuyersince2001
Employees Worked With
February 23, 2020
Sam is very friendly and understanding Sam was very friendly and understanding. I did internet shopping for the car that i bought and I was promised the best deal. I was given the deal that Sam was very friendly and understanding. I did internet shopping for the car that i bought and I was promised the best deal. I was given the deal that was promised to me. Some of the other dealership that i visited gave me good price just to get me into the dealership and once there they increased the price. Since i had visited many places, i told the best price that i had and Sam gave be a better deal without wasting time. He also did a followup to esquire how the car was and i really appreciate it. Will definitely recommend Sam. More
by SatisfiedCustomer
Employees Worked With
February 19, 2020
Sam was amazing he had everything ready to go for us knowledgeable attentive and very friendly great salesman we were very happy with our results knowledgeable attentive and very friendly great salesman we were very happy with our results More
by Momofcutie
Employees Worked With
