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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
May 02, 2020
Working with Sam was truly a great car buying experience. I found him be Very knowledgeable ,and professional. Fantastic staff with excellant customer service!b I found him be Very knowledgeable ,and professional. Fantastic staff with excellant customer service!b More
by Hasmig
Employees Worked With
April 29, 2020
service The salesman Gerald, was awesome, he was very knowledgeable about the cars, he made sure we were okay by offering water, and always asked us if there The salesman Gerald, was awesome, he was very knowledgeable about the cars, he made sure we were okay by offering water, and always asked us if there was anything he could do to make our time there waiting on finance guy more pleasant, and when we did go in to see finance guy, he was also very nice. More
by Perry
Employees Worked With
April 17, 2020
The buying experience was very good. The Ed Napleton sales people are outstanding. They took their time explaining the features of the truck and were waiting for me as I arrived with the The Ed Napleton sales people are outstanding. They took their time explaining the features of the truck and were waiting for me as I arrived with the truck ready to be inspected and test driven. More
by darrylathrop
April 14, 2020
Gerald Griffin better known as GG @Honda Oaklawn did an outstanding job at helping me get in my New Vehicle. Thank you GG for all of your dedication and help. outstanding job at helping me get in my New Vehicle. Thank you GG for all of your dedication and help. More
by ladylo111
Employees Worked With
April 13, 2020
extremely professional I have done business with Napleton since the 80s. Great company. Gerald Griffin did a superb job with the mechanics of the sale, as well as with po I have done business with Napleton since the 80s. Great company. Gerald Griffin did a superb job with the mechanics of the sale, as well as with post sales follow-up. Hard to compliment him highly enough. More
by civik
April 02, 2020
High Satisfaction I came in looking for my first car after going to several dealerships. Gerald Griffin went above and beyond to ensure I got exactly what I was asking I came in looking for my first car after going to several dealerships. Gerald Griffin went above and beyond to ensure I got exactly what I was asking for. He answered all questions, respected my insisted budget, and ultimately landed me my first car. I would recommend this dealership and Gerald to anyone looking for their first vehicle. More
by Tony Martinez
Employees Worked With
March 28, 2020
No Fuss No Muss Gerald is a great Sales Professional! Together with the rest of the Sales Associates at Ed Napleton Honda, I walked out with a New 2020 Pilot and I h Gerald is a great Sales Professional! Together with the rest of the Sales Associates at Ed Napleton Honda, I walked out with a New 2020 Pilot and I had no idea I was even going to Buy a Vehicle. Gerald made it so easy and was so professionally courteous, every part of the process was just smooth! Thanks so much Gerald! I really appreciated you Help! More
by magic_presence
March 21, 2020
Very satisfied with the sales service provided by Danny N. and John. Cuddles to the porter for washing, vacuuming, and drying our truck.. She was in good hands.. N. and John. Cuddles to the porter for washing, vacuuming, and drying our truck.. She was in good hands.. More
by batorres09
March 20, 2020
Great Experience Gerald griffin was a very polite and professional sales rep.I was recommended to Napleton by a friend, I would also recommend. It was a good experienc Gerald griffin was a very polite and professional sales rep.I was recommended to Napleton by a friend, I would also recommend. It was a good experience. More
by parks8608
Employees Worked With
March 18, 2020
Honda Customer Since 1991! I have been purchasing and/or leasing cars since 1991! I love Napleton Honda. I have been treated with respect and fairness every time! I will on I have been purchasing and/or leasing cars since 1991! I love Napleton Honda. I have been treated with respect and fairness every time! I will only ever purchase Hondas from Napleton! More
by Kuryan13
Employees Worked With
