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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,501 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,501 reviews
January 18, 2021
Asked on the phone with DeeDee about dealer fees. Drove 90 minutes for the bait and switch. We get there and now the sales said on the test drive are you aware about our dealership add on fees of $2,000. $ 90 minutes for the bait and switch. We get there and now the sales said on the test drive are you aware about our dealership add on fees of $2,000. $1,000 for a lifetime oil change and $1,000 for paint protection. They are a must buy. You have to choice. So now a $13,000 vehicle turned into a $17,500 on the road. Talked to Dave the manager and he was rude about the fees. He said his staff is not responsible to tell you about the fees before you get there. Again bait and switch. But his staff is responsible enough to lie about the fees. I would never do business with them. What else are they lying about. More
by MW632
January 14, 2021
Getting my used 2011 BMW was pretty smooth, although somehow the down payment kept going up. Gerald Griffin was a big help with it all! somehow the down payment kept going up. Gerald Griffin was a big help with it all! More
by JoeyMurphy
January 12, 2021
I had a pleasant experience with the actual salesman. However if he is truthful, I’m very dissatisfied in how the dealership does business. The car was listed for a set price online, of course when we However if he is truthful, I’m very dissatisfied in how the dealership does business. The car was listed for a set price online, of course when we went to do paperwork there was multiple fees of things I did not want to purchase that were non negotiable. I see why people choose caravana in place of a dealership. More
by jacob.biros
Employees Worked With
January 08, 2021
Had excellent experience and car buying experience the best ever Sales Manager Corderro and Trovoy sales agent you must see them in person tell someone.Thanks Guys best ever Sales Manager Corderro and Trovoy sales agent you must see them in person tell someone.Thanks Guys More
by Tom Blakely
Employees Worked With
Corderro Covington
December 14, 2020
Worked with Gerald Griffin to get our new Passport. He was very professional, courteous, and accommodating. He was very knowledgeable and a joy to work with was very professional, courteous, and accommodating. He was very knowledgeable and a joy to work with More
by wesclitzfam
Employees Worked With
December 10, 2020
My family and I are very Excited that we finally have gotten out dream Car thanks to Mr. Trovoy Covington. He is a very helpful and kind salesman. He has made my visit very Pleasant. I highly recommend a gotten out dream Car thanks to Mr. Trovoy Covington. He is a very helpful and kind salesman. He has made my visit very Pleasant. I highly recommend anyone to this Gentleman and you wont be let down. Thank You so Much Mr. Covington. More
by Moorejessica306
Employees Worked With
Trovoy Covington
December 08, 2020
We had a great experience with Gerald we felt that he was honest and did not try to take advantage of us. We will be going back. honest and did not try to take advantage of us. We will be going back. More
by German
Employees Worked With
November 29, 2020
I visited to purchase a new very. It was a fantastic experience. Emmanuel in Sales was informative, patient and helpful. I am very pleased and would recommend the vehicle, the dealership and the salesma experience. Emmanuel in Sales was informative, patient and helpful. I am very pleased and would recommend the vehicle, the dealership and the salesman to anyone interested in a Honda purchase. More
by Kristinmitchell73
November 25, 2020
Gerald is the best always there when you need him. Great customer service always follows with a friendly call. Best sales man at Ed Napleton. customer service always follows with a friendly call. Best sales man at Ed Napleton. More
by mcoria5
November 24, 2020
We went a Dealer in the morning, but we were so lucky to buy our CR-V at the Ed Napleton Honda in Oak Lawn in the afternoon. It is a best sales experience we met there. Thanks for Mr. Samuel Day for his buy our CR-V at the Ed Napleton Honda in Oak Lawn in the afternoon. It is a best sales experience we met there. Thanks for Mr. Samuel Day for his professional help us choose the right one. It is a beautiful "mistake" we made from one dealer to the Ed Napleton Honda in Oak Lawn! Will definite recommend for anyone trying to find the best deals! More
by Peter
