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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,488 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,488 reviews
April 13, 2021
Daniel Nino and Cordero Covington were extremely helpful. They made sure I was comfortable with everything. The process went smooth and fast. Great customer service!! They made sure I was comfortable with everything. The process went smooth and fast. Great customer service!! More
by Ddalvarez0628
Employees Worked With
Helpful April 10, 2021
Muy buena atención y muy amable, contesto a todas nuestras preguntas. Estoy muy satisfecha y contenta con el servicio y recomendare al vendedor. Muchas gracias Daniel y Cordero nuestras preguntas. Estoy muy satisfecha y contenta con el servicio y recomendare al vendedor. Muchas gracias Daniel y Cordero More
by Noeliaulloa03
April 08, 2021
Came in knowing exactly what I wanted, and left with a car even greater than I anticipated. It was a pleasure working with Danny and John. Left with a great deal and amazing customer service. 100% recomme car even greater than I anticipated. It was a pleasure working with Danny and John. Left with a great deal and amazing customer service. 100% recommend. More
by jailene425
March 30, 2021
So happy I came here my wife was happy with her new car.I live in Plainfield and so happy I drove all the way over her.Thanks you so much Danny Nino. live in Plainfield and so happy I drove all the way over her.Thanks you so much Danny Nino. More
by Steven Fleitas
March 29, 2021
An extremely experienced professionalsalesperson who An extremely experienced professional salesperson who answered all of my questions without hesitation. You are blessed to have a person of such hig An extremely experienced professional salesperson who answered all of my questions without hesitation. You are blessed to have a person of such high caliber working within your organization. Thank you very much. More
by Jeromed762
Employees Worked With
March 29, 2021
Samuel and Corderro helped me get my first car and I’m so appreciative and happy. Thank you! If you’re looking for a car I highly recommend! appreciative and happy. Thank you! If you’re looking for a car I highly recommend! More
by Shalaunda Siller
Employees Worked With
March 28, 2021
This will be my second time coming to Ed Napleton Honda on west 95th street. Samuel Day was my sales agent in 2016. Mr. Day was so patient with me and my three cousins. Mr. Day answered question after q on west 95th street. Samuel Day was my sales agent in 2016. Mr. Day was so patient with me and my three cousins. Mr. Day answered question after question from the four of us without any hesitation. He was extremely knowledgeable about all the Honda vehicles an explain in detail how all the features worked. After looking at this vehicle and that vehicle I purchased a new CR-v touring(excellent Vehicle). Four and a half years later, I'm purchasing a new CRV because the other one was in an accident and got totaled. With all this technology and new features on the new vehicles today, dealers need sales agents like Samuel Day who is patient and concise when working with older people purchasing vehicles in this day. Of course, I went back to Honda and found Mr. Day and now I'm driving a 2021 CRV. I recommend Samuel Day if you're in the market for purchasing a Honda or just want some information about Hondas. More
by weewee457.cr
Employees Worked With
March 26, 2021
I have purchased 3 of my vehicles from Ed Napleton Honda. My sales rep this time around was Sam Day and Cordero helped facilitate my financing. I purchased a 2021 Honda CR-V and Sam was very knowledgeable My sales rep this time around was Sam Day and Cordero helped facilitate my financing. I purchased a 2021 Honda CR-V and Sam was very knowledgeable in all it had to offer me. He was not a pushy salesman and was upfront with me....Even my 5 year old nephew was impressed with him. They answered any questions I had regarding insurance, warranty, the vehicle and financing. I highly recommend Sam and Cordero at Ed Napleton Honda for your next car purchase. More
by GAngulo2583
March 20, 2021
THANK YOU FOR ALL YOUR HARD WORK. I REALIZE THAT IS WAS HARDER TO GET MY APPLICATION APPROVED WITH THE BANKS BUT YOU DIDN'T GIVE UP I HAD TO THANK YOU FOR THAT. I LOOK FORWARD TO SEE AGAIN IN THE FUTURE HARDER TO GET MY APPLICATION APPROVED WITH THE BANKS BUT YOU DIDN'T GIVE UP I HAD TO THANK YOU FOR THAT. I LOOK FORWARD TO SEE AGAIN IN THE FUTURE AS MY SITUATION IMPROVES. THANK YOU KEVIN More
by JAIME
Employees Worked With
KEVIN R
March 17, 2021
Overall a good experience. Nino was very helpful and pleasant. The used vehicle was pristine and look almost brand new. Price point was good, but I was a little disappointed at the non-advertised deal pleasant. The used vehicle was pristine and look almost brand new. Price point was good, but I was a little disappointed at the non-advertised dealer add-ons that increased the price of the vehicle above the online price. The only way to purchase the vehicle is to accept these dealer add-ons. I wish this and other dealers would be more transparent in the pricing of the used vehicles that are advertised in cars.com and other online sites to include these "hidden" charges. More
by SkinDoc
