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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,502 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,502 reviews
October 28, 2022
We needed a truck for my line of business. Came to this place to look at their 2020 Chevy Silverado in stock. Mark in sales was the person that helped me with the process. It was a little leng Came to this place to look at their 2020 Chevy Silverado in stock. Mark in sales was the person that helped me with the process. It was a little lengthy but it was worth it. Good place to do business with. More
by Admir
Employees Worked With
Mark Salgado
October 28, 2022
Came to see Hugo to trade in my car and he was able to help get me into an sub for a comfortable payment while giving me more than I thought for my trade. It was a great experience with him and come see h help get me into an sub for a comfortable payment while giving me more than I thought for my trade. It was a great experience with him and come see how he can help you! More
by AlexLópez
Employees Worked With
Hugo Hernandez
October 27, 2022
I recently bought my second Honda CRV that I purchased with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, the service department is excellent. I just had my routine maintenance done and Chris was very pleasant, explaining what needed to be done Go to Napleton Honda in Oak Lawn! More
by franevers
Employees Worked With
October 27, 2022
Upon walking into Ed Napleston of Oaklawn, I was greeted by James. He was so wonderful and polite. He helped me find my daughter card to go to college with a new 2023 Honda HRV. Jimmy was fantastic thank yo by James. He was so wonderful and polite. He helped me find my daughter card to go to college with a new 2023 Honda HRV. Jimmy was fantastic thank you for all your help. More
by Magsmason
Employees Worked With
Jimmy bushell
October 27, 2022
My wife and I went in to Ed Napleton looking for a new SUV for our family. We were greeted by Jimmy who helped us make a decision we were comfortable with he even threw in free floor mats not only that we SUV for our family. We were greeted by Jimmy who helped us make a decision we were comfortable with he even threw in free floor mats not only that we got an amazing deal on our trade! thank you Jimmy for helping us by our new 2022 Honda pilot. More
by Nickjames2218
Employees Worked With
Jimmy bushell
October 24, 2022
I needed help with the key fob and brought it in to Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 More
by tunney50
Employees Worked With
Chris Lammon
October 22, 2022
I came to buy a Honda CRV so I stopped by at this dealership. They have some in stock but not the color that I wanted. Mark helped me find one with one of their other locations. Mark was very helpful dealership. They have some in stock but not the color that I wanted. Mark helped me find one with one of their other locations. Mark was very helpful with the process. More
by Sam I Am
Employees Worked With
Mark Salgado
October 22, 2022
We were referred to this location by a family member. We own a 2010 Honda Odyssey and were very interested in a new 2023 Honda Odyssey. We were assisted by Mark Salgado in sales and by his manager, Johnn We own a 2010 Honda Odyssey and were very interested in a new 2023 Honda Odyssey. We were assisted by Mark Salgado in sales and by his manager, Johnny. We purchased a 2023 Honda Odyssey Sport but have to wait because the vehicle is being made by Honda. That’s OK. We’re not in a rush. I’m a very satisfied customer. More
by Marie
Employees Worked With
Mark Salgado
October 21, 2022
Came to look for a car after mine was totaled and here I met Hugo who was able to show me many cars before finding the one for me ! Hugo is awesome! met Hugo who was able to show me many cars before finding the one for me ! Hugo is awesome! More
by Auroraxc
Employees Worked With
Hugo Hernandez
