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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,502 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,502 reviews
November 09, 2022
I came in to service my car when I was approached by Mark in sales. After having a small conversation with him I was intrigued in trading my car to a new Civic. It made all the sense in the world to upgrade in sales. After having a small conversation with him I was intrigued in trading my car to a new Civic. It made all the sense in the world to upgrade rather than keep spending on repairs. He was thorough and showed me several options. I am grateful for this gentleman and his assistance throughout the process. Five stars all around!!! More
by Jaime Dean
Employees Worked With
Mark Salgado
November 09, 2022
Came back after Hugo was a big help with my brothers car and I was in need for a first car. Hugo was able to work with me and find me a civic I loved! He was great through the whole process, come see him fo and I was in need for a first car. Hugo was able to work with me and find me a civic I loved! He was great through the whole process, come see him for your car needs More
by Josesanchez887
Employees Worked With
Hugo Hernandez
November 04, 2022
Moe and John are honestly the best duo to work with. They did everything in their power to help me get into a car. I can thank them enough They did everything in their power to help me get into a car. I can thank them enough More
by Mike16
November 04, 2022
I needed a second car to get around town. I went to Ed Napleton of Oaklawn and found the perfect car. It was my 4th dealership I visited. Jimmy was my salesman. Out of all the dealers I went I went to Ed Napleton of Oaklawn and found the perfect car. It was my 4th dealership I visited. Jimmy was my salesman. Out of all the dealers I went to, Jimmy at Ed Napleton gave me the best deal by far. I purchased a 2019 Honda Civic. Thanks Jimmy for all your help! More
by Gregbrend19
Employees Worked With
Jimmy Bushell
November 04, 2022
Came here a few months ago and got myself a nice 2016 BMW 328i. Mark in sales was not pushy and made a sale. I appreciate his professionalism and willingness to help. I will be referring people over to this 328i. Mark in sales was not pushy and made a sale. I appreciate his professionalism and willingness to help. I will be referring people over to this guy. More
by JayHawks
Employees Worked With
Mark Salgado
November 03, 2022
I had a great experience overall, I will be back to purchase my vehicle here every time Hugo Hernandez was the salesman assisting me and went above and beyond with his customer service. Very well purchase my vehicle here every time Hugo Hernandez was the salesman assisting me and went above and beyond with his customer service. Very well More
by lqurqvqnessa
Employees Worked With
Hugo Hernandez
November 02, 2022
Jimmy was a great salesman. He gave me a great deal on my 2022 Honda Accord. I also got more money on my trade than Carmax offered me. Thanks for all your help jimmy. I highly r He gave me a great deal on my 2022 Honda Accord. I also got more money on my trade than Carmax offered me. Thanks for all your help jimmy. I highly recommend you to my friends and family! More
by Billybosco39
Employees Worked With
Jimmy Bushell
October 28, 2022
I was unsure of what car to get. I’ve heard great things about Honda Civics so I decided to stop in and check it out. After looking at a couple and finding one that fits my budget I I’ve heard great things about Honda Civics so I decided to stop in and check it out. After looking at a couple and finding one that fits my budget I was able to purchase one with the help of Mark. It’s a great 1st car purchase. More
by dinoyoshiboy
Employees Worked With
Mark Salgado
