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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,502 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,502 reviews
November 18, 2022
Mark Salgado was one of the easiest salesperson to work with. Made the whole transaction smooth, kept me informed and I was in and out in a few hours. Love the new Civic!!! with. Made the whole transaction smooth, kept me informed and I was in and out in a few hours. Love the new Civic!!! More
by Action Jackson
Employees Worked With
Mark Salgado
November 18, 2022
I will recommend this dealer they are very nice and helpful. The salesman who assisted me was very well informed and sold me on a great car I will be back helpful. The salesman who assisted me was very well informed and sold me on a great car I will be back More
by Estrellaevans71
Employees Worked With
Hugo Hernandez
November 18, 2022
I can’t wait to mention to my family and friends about the warm welcoming by your sales member Jimmy. He did a great job & helped me to upgrade to the CR-V Sport hybrid thank you for a job well done ji the warm welcoming by your sales member Jimmy. He did a great job & helped me to upgrade to the CR-V Sport hybrid thank you for a job well done jimmy!! More
by Nickdice
Employees Worked With
Jimmy Bushell
November 18, 2022
Polite, professional, work done in a reasonable amount of time from my salesman Jimmy. Comfortable waiting room area. Always a pleasure to deal with him. I love my new Honda! Thank you Jimmy! time from my salesman Jimmy. Comfortable waiting room area. Always a pleasure to deal with him. I love my new Honda! Thank you Jimmy! More
by Bertfrank
Employees Worked With
Jimmy Bushell
November 17, 2022
I’ve been having engine problems with my truck. I was able to trade it for more than I was expecting. I got me a new Honda Pilot. Mark went above and beyond in getting me approved with financing. I was able to trade it for more than I was expecting. I got me a new Honda Pilot. Mark went above and beyond in getting me approved with financing. More
by Peter Tommy
Employees Worked With
Mark Salgado
November 14, 2022
Danny was great . .. I had an excellent experience leasing my 2022 CRV at Honda in Oak Lawn!!! I want to highlight some of the amazing staff that made this experience s .. I had an excellent experience leasing my 2022 CRV at Honda in Oak Lawn!!! I want to highlight some of the amazing staff that made this experience so memorable and easy-going, General Sales Manager, John Syriani, and Senior Sales Representative, Danny Nino! These gentlemen embody customer service! Very pleasant, detail-oriented, and efficient. If you are in the market for a car, I would highly recommend this location for all of your Honda needs. Great staff, great selection! Couldn’t be happier with my car!!!!!! More
by RonB
Employees Worked With
November 11, 2022
I worked with Jimmy who really helped me with different options. I came to trade in my car And I was so happy that I was greeted by such a nice salesman. He was very patient. You enforced me into a sale. H options. I came to trade in my car And I was so happy that I was greeted by such a nice salesman. He was very patient. You enforced me into a sale. He gave me a good value on my trade. I ended up purchasing a new 2023 Honda CRV. Thank you, Jimmy ! More
by Pettyhannah
Employees Worked With
Jimmy Bushell
November 11, 2022
It was my first time buying a car, so I was pretty nervous about the whole process. I did a lot of research and visited several dealerships before making my final stop and Ed Napleton in Oak lawn. I g nervous about the whole process. I did a lot of research and visited several dealerships before making my final stop and Ed Napleton in Oak lawn. I got the best deal I worked with the best salesman Jimmy, who really is the reason why I ended up pulling the trigger. He really explained everything to me and I felt like I wasn’t paying more than what I should. I love my new Honda Civic. Thanks Jimmy for your help. More
by Mariaelenaaa
Employees Worked With
Jimmy Bushell
