Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,499 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,499 reviews
December 23, 2022
I saw a Toyota Highlander Hybrid at this location. At first, I was unsure if I should buy it but with Mark’s assistance, I was given an offer I couldn’t pass up. My wife will be very happy with her Ch At first, I was unsure if I should buy it but with Mark’s assistance, I was given an offer I couldn’t pass up. My wife will be very happy with her Christmas present. More
by Mr Dennis
Employees Worked With
Mark Salgado
December 23, 2022
My Ford Focus has seen better days so it was time to upgrade to an suv. I specifically wanted a 2023 Honda CR-V EX-L in white and luckily this place had one. I was greeted by Mark and he was very profes upgrade to an suv. I specifically wanted a 2023 Honda CR-V EX-L in white and luckily this place had one. I was greeted by Mark and he was very professional during the entire process and his level of service is exceptional. More
by Ash
Employees Worked With
Mark Salgado
December 23, 2022
Please “buyer beware” do not shop here at this dealership my family has been through xxxx after buying a car here this is your typical “scummy tactics” dealership they will jam/hide fees you didn’t know abo my family has been through xxxx after buying a car here this is your typical “scummy tactics” dealership they will jam/hide fees you didn’t know about in your paperwork the finance team is hostile and the management team will tell you what you want to hear but then ignore you anyway save yourself the headache don’t bring your family friends here More
by AlmertaS
December 17, 2022
Sales and service is good but if you need to finance forget about it! I have called numerous times and they never return your call. It almost makes you not want to deal with them forget about it! I have called numerous times and they never return your call. It almost makes you not want to deal with them More
by michaelp15
Employees Worked With
Howard Becker
December 15, 2022
Danny Nino sold me a Honda accord a few years ago. The guy works hard to find a car that people like. I'm back again and he worked hard to find us a car that meets all our family needs!!! Come see t The guy works hard to find a car that people like. I'm back again and he worked hard to find us a car that meets all our family needs!!! Come see this guy highly recommend!!! More
by MaxD
Employees Worked With
December 14, 2022
Great customer service! Daniel Nino helped us buy our new car! He was very helpful and nice! Daniel Nino helped us buy our new car! He was very helpful and nice! More
by Cath
Employees Worked With
December 14, 2022
This was my first time buying a Honda. Jimmy Bushell was my salesman. He was great! The reason I bought the car was because of Jimmy’s knowledge and patience. He knew his stuff and was on Jimmy Bushell was my salesman. He was great! The reason I bought the car was because of Jimmy’s knowledge and patience. He knew his stuff and was on the ball. Thank you Jimmy!!! More
by Nikkimase
Employees Worked With
Jimmy Bushell
December 14, 2022
One of the most professional dealers I've ever worked with. No high pressure just the facts. Jimmy was my salesman. Great guy. Very kind. I would recommend him to my friends & family! with. No high pressure just the facts. Jimmy was my salesman. Great guy. Very kind. I would recommend him to my friends & family! More
by Mikenutz
Employees Worked With
Jimmy Bushell
December 13, 2022
If looking for a vehicle ask for Gerald Griffin BobD or Dave Riser they are thbest Dave Riser they are thbest More
by Thomas
Employees Worked With
December 09, 2022
I’m glad I came to this dealership. Not only were the people nice but they got me approved with financing. Special thanks to Mark who was was very patient with me. Not only were the people nice but they got me approved with financing. Special thanks to Mark who was was very patient with me. More
by firewalker18
Employees Worked With
Mark Salgado
