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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,502 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,502 reviews
January 06, 2023
Came here to see Hugo after he was recommended to us from friends and man did he do a great job, actually made it fun and was super helpful during the process! Come check him out friends and man did he do a great job, actually made it fun and was super helpful during the process! Come check him out More
by Arturogarza17
Employees Worked With
Hugo Hernandez
January 06, 2023
I needed a small vehicle to get around in. I saw a certified Honda Fit at this location at a great price. Worked with Mr Mark Salgado in a deal and drove off with a nice blue Honda Fit. Great I saw a certified Honda Fit at this location at a great price. Worked with Mr Mark Salgado in a deal and drove off with a nice blue Honda Fit. Great experience all around. More
by Paul D
Employees Worked With
Mark Salgado
January 06, 2023
I appreciate the service I received from Mohammad. He was knowledgeable, patient with me as I asked questions, and he just had decent conversation with me as we waited for everything to get buttoned u He was knowledgeable, patient with me as I asked questions, and he just had decent conversation with me as we waited for everything to get buttoned up. More
by Dreed
Employees Worked With
December 30, 2022
Grateful for jimmy Bushell for being so easy to talk to during the whole process. Buying a new car is always unnerving, but he made the process smooth & easy. :) during the whole process. Buying a new car is always unnerving, but he made the process smooth & easy. :) More
by Donjames
Employees Worked With
Jimmy bushell
December 30, 2022
I came in only to look at the Accord Hybrid Sport. I had such a wonderful experience that I went ahead and bought it. Mark was great with the process. I had such a wonderful experience that I went ahead and bought it. Mark was great with the process. More
by Mr Davis
Employees Worked With
Mark Salgado
December 30, 2022
Mr Mark was very helpful in finding the right vehicle for my daughter. He was easy going and was very transparent and thorough. The process was smooth and we were in and out. Thanks, Mr Mark. my daughter. He was easy going and was very transparent and thorough. The process was smooth and we were in and out. Thanks, Mr Mark. More
by Juan P
Employees Worked With
Mark Salgado
December 30, 2022
Jimmy was the best car salesman we have ever worked with. He was very attentive but never pushy. We showed up close to closing but was kind enough to stay and help us finalize the sale of our vehicle. He was very attentive but never pushy. We showed up close to closing but was kind enough to stay and help us finalize the sale of our vehicle. More
by Mikeknight
Employees Worked With
Jimmy Bushell
December 24, 2022
Excellent ! Jimmy is the best ! Educated and knowledgeable about Honda vehicles. Awesome experience for me. I will continue to have Ed Napleton Honda as my first Jimmy is the best ! Educated and knowledgeable about Honda vehicles. Awesome experience for me. I will continue to have Ed Napleton Honda as my first choice in buying a car! More
by Tammyspence
Employees Worked With
Jimmy Bushell
December 23, 2022
Came into the dealership looking for a first car, after doing a day of shopping at different brands here I met Hugo and he helped me and my family through the whole process, I’m so so happy !! doing a day of shopping at different brands here I met Hugo and he helped me and my family through the whole process, I’m so so happy !! More
by Gonzalezkat25
Employees Worked With
Hugo Hernandez
