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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,524 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,524 reviews
March 10, 2023
Extremely satisfied with the knowledgeable, accommodating salesman Jimmy. He made every step of purchasing a new vehicle simple and gave me confidence that I was getting the best deal. Highly recommended hi salesman Jimmy. He made every step of purchasing a new vehicle simple and gave me confidence that I was getting the best deal. Highly recommended him! More
by Kimmyrus
Employees Worked With
Jimmy Bushell
March 09, 2023
Danny Nino was very knowledgeable and pleasant. He answered all my questions and made sure I had a chance to test drive both the hybrid and gas models of the CRV. I would recommend him to friends i He answered all my questions and made sure I had a chance to test drive both the hybrid and gas models of the CRV. I would recommend him to friends in the market looking to purchase a car. More
by Tknovak23
Employees Worked With
March 09, 2023
Came into the dealership to get car serviced and here I met Hugo who took some time with me and realized that I was needing more for a vehicle and he listened and found a car just right for my situation met Hugo who took some time with me and realized that I was needing more for a vehicle and he listened and found a car just right for my situation More
by Alexgarcia1793
Employees Worked With
Hugo Hernandez
March 03, 2023
Danny Nino was a great salesman. Patient friendly answered all my questions! I love my new green Honda. Recommend to all my friends and family Patient friendly answered all my questions! I love my new green Honda. Recommend to all my friends and family More
by canelom790
Employees Worked With
March 03, 2023
Came to the dealership to just look around and I met Hugo and he was able to show me several cars before we found one for me and really took his time, he was so great! and he was able to show me several cars before we found one for me and really took his time, he was so great! More
by Leonardcoopermitla
Employees Worked With
Hugo Hernandez
March 03, 2023
Everybody was nice and accommodating at this dealership, specially Mark in sales. Very nice guy and not pushy at all. I definitely recommend this place. specially Mark in sales. Very nice guy and not pushy at all. I definitely recommend this place. More
by mnova
Employees Worked With
Mark Salgado
March 03, 2023
Shopping around for a new or certified Honda Pilot so I decided to stop in. They don’t have any in stock so I didn’t buy one. However, Mark, in sales was very nice and explained a lot of the upgrades with decided to stop in. They don’t have any in stock so I didn’t buy one. However, Mark, in sales was very nice and explained a lot of the upgrades with the new Pilot. I will be coming back when they get more in their inventory. More
by auroram
Employees Worked With
Mark Salgado
March 03, 2023
They have a nice selection of used cars. I was not ready to buy anything right now but Mark allowed me to test drive several cars to help me with my car buying process. Thank you. I was not ready to buy anything right now but Mark allowed me to test drive several cars to help me with my car buying process. Thank you. More
by a.szwaja
Employees Worked With
Mark Salgado
March 03, 2023
Extremely please with all aspects of this car purchase process. Kudos to Jimmy Bushell for keeping me updated on every step of the process. Jimmy stands out for professional, friendly, and knowledgeable process. Kudos to Jimmy Bushell for keeping me updated on every step of the process. Jimmy stands out for professional, friendly, and knowledgeable service. More
by Vivimac
Employees Worked With
Jimmy Bushell
