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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,499 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,498 reviews
February 23, 2023
I came for a regular service maintenance on my 2016 Honda Accord and Mark in sales approached me. He mentioned that they’re short in inventory and would like to buy my car because it was in such a great cond Accord and Mark in sales approached me. He mentioned that they’re short in inventory and would like to buy my car because it was in such a great condition. Long story short, I sold my Accord and upgraded to the new Passport. More
by Yves
Employees Worked With
Mark Salgado
February 23, 2023
Been looking around for the new 2023 Honda Pilot Elite and this place had one in stock. It was the exact color that I wanted and Mark was very professional with the entire process. I never felt any pressu and this place had one in stock. It was the exact color that I wanted and Mark was very professional with the entire process. I never felt any pressure and I’m glad I stopped in. More
by jacknjoyce
Employees Worked With
Mark Salgado
February 17, 2023
No haggling. No extra stressors. I was able to get everything I wanted and more. I have no complaints and would return to purchase another vehicle. Jimmy was our No extra stressors. I was able to get everything I wanted and more. I have no complaints and would return to purchase another vehicle. Jimmy was our salesman he was excellent! More
by Edmeg
Employees Worked With
Jimmy Bushell
February 17, 2023
Sixth vehicle our family has purchased from this dealership over the last 16 years. Our salesman, Mark Salgado, provided customer focused service and timely support. We have recommended this dealer dealership over the last 16 years. Our salesman, Mark Salgado, provided customer focused service and timely support. We have recommended this dealership to many others. More
by Ja Hill
Employees Worked With
Mark Salgado
February 16, 2023
Came into the dealership to upgrade my vehicle and here I met Hugo, he was so helpful and patient in showing me the right car with its features that it made me realize just what I wanted, great energy and un met Hugo, he was so helpful and patient in showing me the right car with its features that it made me realize just what I wanted, great energy and understanding More
by Johngannon1419
Employees Worked With
Hugo Hernandez
February 16, 2023
I had a great experience buying my new Honda civic my salesman Daniel Nino made it quick and easy. will definitely recommend him for all your vehicle needs. Thank you! salesman Daniel Nino made it quick and easy. will definitely recommend him for all your vehicle needs. Thank you! More
by Marcos Hernandez
Employees Worked With
February 16, 2023
I worked with Jimmy Bushell. It was the best experience, he did what he said he would. I couldn’t believe how smooth it all went from start to finish. I will definitely be recomm It was the best experience, he did what he said he would. I couldn’t believe how smooth it all went from start to finish. I will definitely be recommending jimmy to family and friends More
by Denabuck
Employees Worked With
Jimmy Bushell
February 11, 2023
Gerald was great and gave a great presentation I would by another car from him thanks so much another car from him thanks so much More
by colemangary57
Employees Worked With
February 10, 2023
I’ve had my Hyundai stolen twice and insurance premium increased. Needed to get out of the car. Mark helped me get in to a different vehicle. So thankful that I was approved with little money down. See Ma increased. Needed to get out of the car. Mark helped me get in to a different vehicle. So thankful that I was approved with little money down. See Mark if you are in a bad car situation and he will find you a solution. More
by Jazz B
Employees Worked With
Mark Salgado
February 10, 2023
I was in a recent car accident where my vehicle was considered a total loss. This place had a similar vehicle so I drove 1 hr away to see it. The car was in great condition and pricing was the best wit considered a total loss. This place had a similar vehicle so I drove 1 hr away to see it. The car was in great condition and pricing was the best within a 200 mile radius. Mark assisted me and even had the car ready before I got there. Great service. More
by brian t
Employees Worked With
Mark Salgado
