Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,527 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,527 reviews
March 24, 2023
I purchased a 2021 VW Tiguan and Mark was a delight to work with. He was thorough with the process and was very knowledgeable about the vehicle. He was patient and made one very happy customer. work with. He was thorough with the process and was very knowledgeable about the vehicle. He was patient and made one very happy customer. More
by athena goddess
Employees Worked With
Mark Salgado
March 24, 2023
I had a great first time buying experience with Jimmy Bushell. Patience, energetic and honest. I didnt feel like I was being taken advantage of and he gave me great advice. Thanks Jimmy! Bushell. Patience, energetic and honest. I didnt feel like I was being taken advantage of and he gave me great advice. Thanks Jimmy! More
by Karieshaw
Employees Worked With
Jimmy Bushell
March 19, 2023
It was a amazing experience I had great help Danny walk through everything we had to know from beginning to end through everything we had to know from beginning to end More
by Uhernandez9
Employees Worked With
March 17, 2023
My husband and I have been to several dealerships looking for a used Mazda CX-9 and this place was by far the nicest and with great personnel. Mark Salgado was very thorough and made us feel at ease. for a used Mazda CX-9 and this place was by far the nicest and with great personnel. Mark Salgado was very thorough and made us feel at ease. More
by jen g
Employees Worked With
Mark Salgado
March 17, 2023
Wow Jimmy was amazing! ! I love my new Honda CR-V, great deal, no pressure & smooth transaction. So happy I stopped in. Definitely will buy with Jimmy again. ! I love my new Honda CR-V, great deal, no pressure & smooth transaction. So happy I stopped in. Definitely will buy with Jimmy again. More
by Megantanner
Employees Worked With
Jimmy Bushell
March 17, 2023
Jimmy was Very pleasant to purchase with. He was a very courteous person, well prepared and informative. He is the reason why we purchased at this dealership. He was a very courteous person, well prepared and informative. He is the reason why we purchased at this dealership. More
by Elliefitz
Employees Worked With
Jimmy bushell
March 16, 2023
Came into the dealership to see if I can get myself a newer car to have two for the family and make things easier. Here I met Hugo was was really great and informative during the process and we found the newer car to have two for the family and make things easier. Here I met Hugo was was really great and informative during the process and we found the car for me! More
by Donaldlightfoot1713
Employees Worked With
Hugo Hernandez
March 14, 2023
Friendly staff with a good inventory and decent prices. The dealer is clean and inviting. The dealer is clean and inviting. More
by Andres Rodriguez
Employees Worked With
March 11, 2023
I stopped into this Honda dealership to inquire about getting a new car for my daughter and the person who greeted me was a one Howard Becker. Upon greeting me, I noticed he was very friendly and courteo getting a new car for my daughter and the person who greeted me was a one Howard Becker. Upon greeting me, I noticed he was very friendly and courteous to me. When I described the kind of car I was looking for and what I was looking for in the car, he pointed me in the right direction with possible affordable cars and what options I could get for them. I highly recommend Mr. Becker for his professionalism and demeanor. More
by Horrorfiend
Employees Worked With
Howard Becker
