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Ed Napleton Honda in Oak Lawn

Oak Lawn, IL

4.9
1,503 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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5800 West 95th Street

Oak Lawn, IL

60453

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Showing 1,503 reviews

July 28, 2024

First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales More

by Kathleen Kosman
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric McGee, Salesman
Jul 30, 2024 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Kat Kos! We hope we can continue to be of service to you down the road!

July 27, 2024

Nicole Diaz went above & beyond when I went in for a test drive from the beginning to the end of everything very detailed & sweet girl! More

by Fcervantes5552
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole Diaz
Jul 29, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2024

Nicole Díaz was extremely helpful when I went in for a test drive, she was very knowledgeable and sweet. More

by Fcervantes5552
Recommend Dealer
Yes
Employees Worked With
Nicole Diaz
Jul 29, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hi, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

Gerald Griffin, "GG" still cares for my Honda like "family" It is most appreciated. Thanks! More

by mcdial337
Recommend Dealer
Yes
Employees Worked With
Gerald Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Mcdial337! We hope we can continue to be of service to you down the road!

July 02, 2024

I just left the dealership. I went in there to look at a car I seen online. Unfortunately they sold it the night before. I was ready to leave. I have a certain budget I had to s More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Martisek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric McGee
Jul 03, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Ed Napleton Honda of Oak Lawn Dealer as your first choice for all your vehicle needs. Thank you, and have a fantastic day!

June 13, 2024

Sold me a 2020 Acura TLX with undisclosed insurance total loss and after several attempts to resolve, gave me cheap excuses. More

by 365soccer
Recommend Dealer
No
Employees Worked With
Sam Bader
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hello, we're extremely disappointed to hear that you left Ed Napleton Honda of Oak Lawn Dealer unsatisfied. Please reach out to us at (708) 430-0011 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

May 18, 2024

Went in with the hopes of getting a car but was nervous for the commitment I was going to make. Eric McGee saw how nervous I was and was extremely patient with me. Would fully recommend coming and asking f More

by cavazosc93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric McGee
May 19, 2024 -

Ed Napleton Honda in Oak Lawn responded

Thank you so much for sharing your recent experience with us, Cavazosc93! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

May 17, 2024

Their customer service was awesome and they made the process very easy from start to finish. Eric helped me out a ton! More

by ap3luc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Syriani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric McGee
May 18, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

May 08, 2024

We just purchased our second vehicle from ED Napleton Honda Oak Lawn, a 2024 Honda Accord Hybrid Sport and I can say nothing but wonderful things about this dealership. Super helpful people, nice and ve More

by Maria Casillas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Nino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Alramli
May 09, 2024 -

Ed Napleton Honda in Oak Lawn responded

We're glad to hear our Staff took such great care of you, Maria Casillas! We hope we can continue to be of service to you down the road!

May 05, 2024

Went to look at a car we found online. Eric McGee was our sales consultant at Napleton Honda. He was very nice, knowledgeable and easy to work with. More

by pamela.liss1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Eric McGee
May 06, 2024 -

Ed Napleton Honda in Oak Lawn responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!