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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,507 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,507 reviews
August 15, 2024
Nicole was a pleasure to work with. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. There was no pressure and she worked with Manager and Finance Dept to make deal stress free. Would definitely recommend. More
by asarac
Employees Worked With
Nicole Diaz
August 08, 2024
Nicole es da le mejor, ella se aseguro que todo mi proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy seg proceso fue rápido. Y en todo momento me sentí con confianza y salí súper satisfecha! Ahora mi familia manejar con estilo y por fin me siento muy segura con mi nueva camioneta. Gracias Nicole por ser tan amable y atenta durante todo el proceso. More
by Guadalupe
Employees Worked With
Nicole Díaz
August 03, 2024
Happy with my experience! My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Hon My sales person Nicole took great care of me, answered all my questions and was very knowledgeable. Thank you Napleton Honda Team on my brand new Honda Odyssey Sport More
by nathan
Employees Worked With
Nicole Diaz
August 01, 2024
Mr Gerald Griffin, was very helpful to us, in Purchasing the Honda car, from there the Honda car, from there More
by safiazaidi2001
Employees Worked With
July 29, 2024
You will feel strong positive vibes the moment you reach Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, Ed Napleton Honda Dealership. It’s a joyful environment there. Have your coffee and chat with the team. The sales and management team is awesome, they treat you very well. I Purchased Honda CRV Sport Hybrid 2025 on July 13, 2024. I went just to understand the vehicle, price and finance but returned back with final decision (booked a color and trim of my choice) and next week got the delivery too The sales team member *Mr. Eric Mc Gee* was extremely caring and answered our calls even late evening or night to resolve the questions. Strongly recommend Ed Napleton Eric is awesome! More
by Singhrkg89
July 28, 2024
First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT salesman! He was very professional, understood my needs and concerns and did everything he could to make my purchase a smooth transaction! I would recommend Eric McGee to everyone looking to buy a Honda! Ed Napleton Honda should be very proud to have him as a salesman! Kudos to Eric! More
by Kat Kos
July 19, 2024
Gerald Griffin, "GG" still cares for my Honda like "family" It is most appreciated. Thanks! "family" It is most appreciated. Thanks! More
by mcdial337
Employees Worked With
July 02, 2024
I just left the dealership. I went in there to look at a car I seen online. Unfortunately they sold it the night before. I was ready to leave. I have a certain budget I had to s I went in there to look at a car I seen online. Unfortunately they sold it the night before. I was ready to leave. I have a certain budget I had to stay within. As I was getting ready to leave Eric McGee had me look at a few other cars. The one I really like was out of my budget, so I thought. Some how some way Eric and his team found a way to get it to the numbers I needed. Great job guys. It was pretty painless and the staff was excellent. I drove off with a nicer car than expected. So again thank you. I highly recommend you buying a car from these great group of people. More
by Dan
