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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,527 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,527 reviews
March 31, 2023
From the first phone call to the last handshake it was a great car buying experience with Jimmy. I drove from pretty far and was extremely grateful and satisfied with Jimmy’s service. The car buying experie great car buying experience with Jimmy. I drove from pretty far and was extremely grateful and satisfied with Jimmy’s service. The car buying experience was easier than the purchase of my last cell phone thanks to Jimmy! More
by Muhammedbern
Employees Worked With
Jimmy Bushell
March 30, 2023
Was helped by Hugo and he was so nice during the whole process and actually made it fun and quick that we weren’t there all day! Come see him! process and actually made it fun and quick that we weren’t there all day! Come see him! More
by Aurorau15
Employees Worked With
Hugo Hernandez
March 29, 2023
I was I interested in a new 2023 Honda CR-V Sport Touring Hybrid but the vehicle is located at another state. This dealership was able to beat the other dealership’s price and was able to make a deal. Mark w Hybrid but the vehicle is located at another state. This dealership was able to beat the other dealership’s price and was able to make a deal. Mark was helpful with the process. This place gets 5 stars from me. More
by Jim K
Employees Worked With
Mark Salgado
March 29, 2023
Purchased a used Honda Civic Si from this dealership. They had the lowest pricing as well as the cleanest Si within the area. Mark Salgado was thorough and provided an exceptional experience. Very nice d They had the lowest pricing as well as the cleanest Si within the area. Mark Salgado was thorough and provided an exceptional experience. Very nice dealership and great staff. More
by Nate T
Employees Worked With
Mark Salgado
March 28, 2023
Daniel and Alberto helped me with my purchase the other day. They helped me with my purchase and were very helpful. day. They helped me with my purchase and were very helpful. More
by Nickrat10
Employees Worked With
March 24, 2023
Very pleasant purchase. Jimmy Bushell went above and beyond for me. He was courteous, well prepared and I’m grateful. Saying he is the reason why I purchased at this dealers Jimmy Bushell went above and beyond for me. He was courteous, well prepared and I’m grateful. Saying he is the reason why I purchased at this dealership would be an understatement. Thank you Jimmy! More
by Miguelg
Employees Worked With
Jimmy Bushell
March 24, 2023
I was needing to replace my 15 year old car, so I came to EdNapletonHonda and worked with Howard. My experience was pain, free and pleasant. I recommend this dealership and Howard in particular. EdNapletonHonda and worked with Howard. My experience was pain, free and pleasant. I recommend this dealership and Howard in particular. More
by kb8908
Employees Worked With
Howard Becker
March 24, 2023
Howard was very helpful and knowledgeable. I highly recommend your next purchase be at Ed Napelton! I highly recommend your next purchase be at Ed Napelton! More
by Michelle
March 24, 2023
I have been looking around for a new 2023 Honda CR-V and I was able to find one at this dealership with the exterior color that I wanted. The process was smooth and non-pressured. Mark was great showing me I was able to find one at this dealership with the exterior color that I wanted. The process was smooth and non-pressured. Mark was great showing me the different features of the vehicle. More
by rrobles
Employees Worked With
Mark Salgado
